Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8 out of 5
4.8
(21,001 Reviews)
Open Ratings Snapshot
Rating breakdown 21,001 reviews
5 Stars
18,026
4 Stars
2,282
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product. 
(
1,116 out of 1,294
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5 out of 5
5
Best phone
on September 11, 2025
Posted by: Anonymous
from New york
Expertise:Expert
Verified Purchase:Yes
I must admit that I really do like this phone a lot
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Hey there Regg, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to know you are having such a great experience with your device. We have provided links to a few resources if you are ever curious about potential additional features, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This device has the best battery ever
on September 19, 2025
Posted by: Bebos80
[This review was collected as part of a promotion.] I use my phone for work and school, I even use AI to help me with the translate, battery stay all day doing everything if im not using it much will stay until next day.
Screen resolution is the best.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra 1 Tb
on October 18, 2025
Posted by: Mike Jordan
Verified Purchase:Yes
AI features are wonderful, the phone is very fast and the camera is amazing. The battery life is such an improvement from my old S 10.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, October 21, 2025
Hey there Mike Jordan, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the enhanced battery life, camera quality, and speed of your device. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Utra 25 smartphone
on March 20, 2025
Posted by: Tonton
[This review was collected as part of a promotion.] I got this phone last month utra S 25This phone is fire 🔥 everything work perfect navigation battery life 👌 make call so clear I really recommend everyone to jumped in Samsung
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera Quality
on September 17, 2025
Posted by: DaTDMasters
[This review was collected as part of a promotion.] I was most excited to purchase my new Galaxy S25 Ultra as a replacement for my old A13 for the sharp increase in camera quality; I was not disappointed. I appreciate the use of the new Galaxy AI features in the camera, specifically in the 'remaster photo' option and the ability to erase unwanted subjects from the photo. Great job, Samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
You sold me a lemon
on February 3, 2026
Posted by: Ekwork
Expertise:Intermediate
Verified Purchase:Yes
Battery life is awful and battery gets hot. I got sold a lemon.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 4, 2026
Hello Bworkman, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when you have a new phone that is not meeting your expectations. The intelligent battery design of your device should maximize after a short period of usage and adjusting to your consumption habits. If this is not your experience, we have provided links to troubleshooting guides to assist you in maximizing the battery life of your device, and resolving the experience with the temperature of your battery. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Phone's fine, software intrusive.
on February 9, 2026
Posted by: George
Verified Purchase:Yes
Hate the Samsung intrusive bloatware. Even the review digs for marketing information.
Response from Samsung USBy R&R Team, February 9, 2026
Hey George, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the usage of your device is to you every day, and the ability to customize your phone to your preferences. We have provided a link to the full manual for your device to help you best customize your device. We have also shared a link to the Samsung Support Team if you have questions about the capabilities of your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Stop corporate greediness & start innovating.
on April 28, 2025
Posted by: AngryBird
Samsung S25 Ultra without S-Pen Bluetooth but carrying the Ultra price and name is a preposterous. Why Samsung risking removing it just to save couple bucks per phone (but yes it's millions in saving depending on the sales) and getting all the backlash while it only benefit them profit wise and not for the benefit of customers either money saving wise or feature wise...you're all talking about innovation but indeed kill the innovation by doing it. Other things that Samsung can improve is 16gb ram instead of 12gb this is 2025 with the talking about AI, then the battery it could use a newer tech like carbon silicone battery and bigger capacity but none of all that and yet you still call it innovation...
Response from Samsung USBy R&R Team, April 28, 2025
Hi there AngryBird, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know the important of specific features for your usage, and wanting to feel that you have made the right choice for your needs in a device. We have provided links to an article and the full device manual to hep you integrate the redesigned S Pen features int o your usage, and discover hand gestures and voice commands that can be used as well. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Ssamsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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