Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,742 Reviews)
86%of customers recommend this product.
(
859 out of
1,001)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
1
S Pen Bluetooth
on December 2, 2025
Posted by: Lb123
Expertise:Intermediate
Why would you take away the s pen Bluetooth? I know there are other options for taking photos from a distance. I've tried it and it's not the same. I can't snap multiple photos like I could with the s pen. I was told this phone had all the same features as the s22 ultra, but then I found out the s pen doesn't have Bluetooth. I only got a new phone because mine started crashing. I'm considering replacing this piece of trash with an older model for the Bluetooth s pen.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 3, 2025
Hey there Lb123, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how important specific features on a device are to you during usage. We have provided a link to the Samsung Support Team if you would like to discuss any options that may be available to you for the functionality you are seeking. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Need I say more
on March 13, 2025
Posted by: Blackman
[This review was collected as part of a promotion.] 5 Star must Have . Galaxy s23 ultra . Need I Say More.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
just an updated camera
on March 24, 2025
Posted by: Speedy
[This review was collected as part of a promotion.] Just an updated camera. Nothing new over the S24 ultra.
Value
3
Response from Samsung USBy R&R Team, March 24, 2025
Hi Speedy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that it can take time to discover all of the features of your new device and integrate them in to your usage. We have provided a link to the full device manual to help you discover the additional features of Galaxy AI and full capabilities of your ph one. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
1st time Ultra user
on April 21, 2025
Posted by: Chadwick
from Kentucky
Expertise:Expert
Incredible display, battery life, performance, speakers and camera. The anti reflective display is a game changer in direct sunlight too. This is my 1st ultra and it's perfect for streaming content.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hi Chadwick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the usage of your new device, and finding so many features that make your device such a game changer for you. We have provided links to a few resources to help you further explore and align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Is Not A "Step Up" With Performance And Battery
on June 2, 2025
Posted by: Samsung Galaxy
Expertise:Expert
Unfortunately, I feel for the price paid with phone trade in, the performance of the phone and battery is not too great. I liked my S22 and S24 Ultra better.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, June 3, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to feel you have made a good investment in a new device that will be both a daily driver and joy to use. We have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues or you would like assistance with any additional features of your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Posted by: Anthony Berryhill
from Oklahoma City, OK
Expertise:Expert
Verified Purchase:Yes
Nothing truly amazing with the design. Nothing really to get excited about when I hold the device. I used to get excited and be amazed by the design each year, now it's just average.
I would recommend this to a friend!
Features
2
Performance
4
Design
1
Value
3
Response from Samsung USBy R&R Team, June 23, 2025
Hi Anthony Berryhill, thank you for your feedback on your Samsung Galaxy S25 Ultra. Your feedback is invaluable to us as we continue to strive for innovation in our product line, and experience that truly excite and amaze our customers. Please, reach out to us again in the future any time with additional feedback or features you would like to see in your next device. We have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s25 ultra review
on July 12, 2025
Posted by: Skiessthelimit
[This review was collected as part of a promotion.] Absolutely love the phone especially galaxy Ai definitely better than the s21.
Sound is also really good makes the music I play sound clearer
Sound is also really good makes the music I play sound clearer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Sucks I'm hacked .... i tried getting them out . :
on July 25, 2025
Posted by: Duh nel 89
from Lehigh
Expertise:Intermediate
Verified Purchase:Yes
Phones garbage .........,.....hackers united ..yep
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 25, 2025
Hello Duh nel 89, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the security of your device is to you, and the distress that can occur when your device is not operating as intended with security. We have provided a link to the Samsung Support Team to work with you directly to resolve this matter and restore the intended functionality of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US