Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8 out of 5
4.8
(19,698 Reviews)
Open Ratings Snapshot
Rating breakdown 19,698 reviews
5 Stars
16,973
4 Stars
2,128
3 Stars
365
2 Stars
109
1 Star
123
86%of customers recommend this product. 
(
855 out of 990
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
1 out of 5
1
Phone heating
on January 6, 2026
Posted by: Anonymous
Verified Purchase:Yes
Just want to let you know that the phone is heating too much. And
See if I can replace this phone or get something new.Because this one is heating too much
Response from Samsung USBy R&R Team, January 6, 2026
Hello Parasar chowrasia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to help you resolve this matter if you continue to experience the temperature being too high. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best android phone
on January 6, 2026
Posted by: Anonymous
Verified Purchase:Yes
Best android phone with lot of good features......
Response from Samsung USBy R&R Team, January 6, 2026
Hi there EMEN, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving your device so much, and finding it the best you have had. We have shared links to resources to assist you with further exploration of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I brought my phone on cyber monday at great price
on January 6, 2026
Posted by: Nat B
Verified Purchase:Yes
Great phone it does everything flawless with no issues
Response from Samsung USBy R&R Team, January 6, 2026
Hi Nat B, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the purchase and usage of your new device. We have shared links to resources to help you discover additional capabilities, align the settings to your preferences, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on January 6, 2026
Posted by: KL16
from Phoenix
Expertise:Expert
Verified Purchase:Yes
Very good upgrade from s23 ultra. Great display, fast processor, excellent features, amazing camera. Overall a great buy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi there KL16, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that you are thrilled with the beautiful display, enhanced speed, and amazing camera. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Wayyy too much AI interference, heavy, bulky
on January 6, 2026
Posted by: LMQO
Verified Purchase:Yes
Really dislike this phone - the AI's constant, invasive, overly controlling. Never stops making suggestions to read, buy, & do things I don't want - feels like it's involved in literally everything I say or do!
Can't easily uninstall preinstalled apps cos they come back. 1
00x zoom's a gimmick - very grainy.
Old text thread's go black so have to keep trying to open old thread.
It's big, heavy, & bulky. Very overpriced. Gave it 2* instead of 1* because maybe it will do something better than my old phone one day.
Much prefer my old Galaxy!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on January 6, 2026
Posted by: ROGER NOVELO
Verified Purchase:Yes
Very good phone... nice screen like always, fast to charge and materials are and feel good quality and the cameras are the best. Its a really fast phone and all ai on many programs are really helpful
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 ultra
on January 6, 2026
Posted by: Eric
from NYC
Expertise:Intermediate
Verified Purchase:Yes
The phone is ok. Not a fan of lose of 3.5 headphone jack. The excuse is lame they gave.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5 out of 5
5
Value
5 out of 5
5
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