Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,598 Reviews)
Rating breakdown 19,598 reviews
5 Stars
16,894
4 Stars
2,116
3 Stars
352
2 Stars
109
1 Star
127
85%of customers recommend this product.
(
759 out of
891)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
1
Display is garbage. Do not buy!
on December 17, 2025
Posted by: Flynlow3
Display arrived with a spot. Thought it was supposed to be there. Samsung customer service is terrible. Less than a month old and there is no local repair facility. Want me to ship phone leaving me without a device. Unacceptable!
Response from Samsung USBy R&R Team, December 18, 2025
Hi there Flynlow3, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a brand new device that is not operating as intended. We have provided links to the Samsung Support Team and UBreakIFix to help you discover the best repair option for your device. We have also shared a link to your warranty information for your reference. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Posted by: JLIU
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from the S24 Ultra. This phone represents a significant improvement, meeting all my requirements. It is much more comfortable to hold than the S24.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Super
Verified Purchase:Yes
Love all the features, the colors and the look of the phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5