Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,649 Reviews)
Rating breakdown 19,649 reviews
5 Stars
16,935
4 Stars
2,121
3 Stars
357
2 Stars
109
1 Star
127
86%of customers recommend this product.
(
794 out of
927)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5
This product is a great phone
on December 5, 2025
Posted by: Gooseboy
[This review was collected as part of a promotion.] The features on the phone help me daily. It has gotten to the point with Galaxy AI and the Google search feature that I can not go the day without using my phone every 10 minutes at least.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is great and features are great but...
on December 5, 2025
Posted by: Jduncan312
[This review was collected as part of a promotion.] The battery isn't the best no matter what I do in settings still gets like 5 hours of screen on time. Samsung needs to further optimize One UI or something it's ridiculous.
Value
3
Response from Samsung USBy R&R Team, December 8, 2025
Hey Jduncan312, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the all-day battery life of your device is to you every day, and we would love to assist you in maximizing the battery life of your device at your convenience. We have provided links to a few troubleshooting guides below to assist you. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
S25 Ultra
on December 5, 2025
Posted by: 123dan234
[This review was collected as part of a promotion.] GALAXY AI seems a bit off. Devise does not work as well as hyped up to. Camera is subpar. Operations not that great. I have used this series of phone for over 10 years. Would hands down use a note 3 over these any day.
Value
3
Response from Samsung USBy R&R Team, December 8, 2025
Hi there 123dan234, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a device that is not operating as intended or expected. We have provided a link to the Samsung Support Team to help ensure the features of Galaxy AI and all of the capabilities of your device operate as intended. We have also shared a link to an article to help you with the different camera features and settings. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I'm happy that I purchased the S25 Ultra
on December 5, 2025
Posted by: WyndDancer
[This review was collected as part of a promotion.] I've had it since the beginning of the year and have not had any problems. My favorite feature is the Galaxy ai. I do a LOT of research and this feature has helped me immensely. I also love using it to check facts. I wish more people would use this feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone convenience
on December 5, 2025
Posted by: DcValveguy
[This review was collected as part of a promotion.] The phone makes it easier to handle especially with Ai and the easier to control buttons. Every galaxy I've owned has been amazing. But my new one represents me and my current job and lifestyle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Marvelous phone
on December 5, 2025
Posted by: Samsungal
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra since launch, and it continues to impress me every single day. The design is sleek and premium, with a matte finish that resists fingerprints, while the massive AMOLED display delivers stunning clarity and smoothness thanks to its adaptive refresh rate. Performance is lightning-fast—the Snapdragon processor handles multitasking effortlessly, and the battery easily lasts through a full day of heavy use.
The camera system is where the phone truly shines. The 200MP main sensor captures breathtaking detail, and low-light shots are sharper than ever. But what elevates the experience is Samsung’s new AI-powered enhancements. The phone intelligently adjusts lighting, sharpness, and even composition suggestions, making every photo feel professionally edited in real time. AI also powers video stabilization, ensuring smooth footage even when I’m on the move.
Beyond photography, the AI features extend into everyday use. The Galaxy S25 Ultra anticipates my workflow, offering smart app suggestions, summarizing long texts, and even generating quick replies that feel natural. It’s like having a digital assistant built into the phone, streamlining both productivity and creativity.
After months of use, I can confidently say the Galaxy S25 Ultra is more than just a smartphone—it’s a powerhouse that blends cutting-edge hardware with intelligent AI to make life easier, more efficient, and more inspiring.
The camera system is where the phone truly shines. The 200MP main sensor captures breathtaking detail, and low-light shots are sharper than ever. But what elevates the experience is Samsung’s new AI-powered enhancements. The phone intelligently adjusts lighting, sharpness, and even composition suggestions, making every photo feel professionally edited in real time. AI also powers video stabilization, ensuring smooth footage even when I’m on the move.
Beyond photography, the AI features extend into everyday use. The Galaxy S25 Ultra anticipates my workflow, offering smart app suggestions, summarizing long texts, and even generating quick replies that feel natural. It’s like having a digital assistant built into the phone, streamlining both productivity and creativity.
After months of use, I can confidently say the Galaxy S25 Ultra is more than just a smartphone—it’s a powerhouse that blends cutting-edge hardware with intelligent AI to make life easier, more efficient, and more inspiring.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones I ever have owned.
on December 5, 2025
Posted by: Cookiemonster
[This review was collected as part of a promotion.] I’ve been using Galaxy AI for a while now, and it has genuinely changed the way I handle everyday tasks. The experience feels smooth, fast, and surprisingly intuitive. Whether I’m organizing my schedule, generating creative ideas, or simply trying to get quick, accurate answers, Galaxy AI delivers results that feel thoughtful and reliable.
What stands out the most is how naturally it responds—it's creative when I need inspiration, practical when I need guidance, and smart enough to break things down in a way that actually helps. The tools feel powerful without being complicated, and the AI seems to anticipate what I’m trying to do before I even finish typing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Got it for my mother
on December 5, 2025
Posted by: Oldladyshopping
[This review was collected as part of a promotion.] Definitely allows her everything she needs, works perfect with her arthritis, plenty of storage for all pictures, and battery life is good for her all day usage.
Value
5
Written by a customer while visiting Samsung US