Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,729 Reviews)
Rating breakdown 19,729 reviews
5 Stars
16,997
4 Stars
2,129
3 Stars
360
2 Stars
112
1 Star
131
86%of customers recommend this product.
(
849 out of
992)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5
i like it
on December 1, 2025
Posted by: md fernando
it`s nise it looks good but woud you recomendd
i like it
Written by a customer while visiting Samsung US
Customer Rating
1
Hotspot issue
on December 2, 2025
Posted by: Zaid
5 GHz band disabled while using Hotspot and no response from Samsung support
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Zaid, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you every day. Often times access to hotspotting and other connection options are set and controlled by the carrier you are using with your device. We recommend reaching out to them directly to ensure your account and carrier have access to this option. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Best Samsung phone I've had
on December 2, 2025
Posted by: Ruckus
[This review was collected as part of a promotion.] I enjoy the phone's familiar interface as ive used Samsung phone's for the last 15 years. This model is faster and "feels" bigger than my previous phone, but in a good way. I had always bought the Note series of phone's, however, switched to the S25 since the Notes are discontinued. Im excited I tried it out as they are the same size but the S25 has a screen the feels larger and easier to reach accross. I even enjoy learning about AI with the Galxay AI app, reinstalled.
Value
4
Written by a customer while visiting Samsung US
Posted by: Ramsey
from Philadelphia, PA
Expertise:Intermediate
Verified Purchase:Yes
The body the S25 Ultra delivers on raw power and software polish, but in day-to-day use it often fails to deliver a full work-day on a single charge, even with moderate use. images occasionally come out washed out or show visible streaks under strong light, which undermines what should otherwise be a flagship-level camera.
Response from Samsung USBy R&R Team, December 3, 2025
Hey Ramsey, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day for a range of tasks, and needing the lasting battery life and camera quality. We have provided links to troubleshooting guides to assist you with both of these matters. We have also shared a link to the Samsung Support Team to assist you further if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the S25 Ultra
on December 3, 2025
Posted by: Fransthings
[This review was collected as part of a promotion.] I was looking for a sleek looking rugged phone since I am an Equestrian and have drops regularly. This has held up through a few with no scratches.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from portland, oregon
Expertise:Expert
Verified Purchase:Yes
Not bad, but not better than others. The unlock experience with fignerprint and face is worse than my 2-year old pixel 8 pro. The face unlock never works when I'm in bed. finger print fails frequently as well. The camera is just comparable with my 2-year old pixel 8 pro, not outstanding at all.....Considering it is samsuning's current flagship phone, I definitely won't recommend to others.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, December 4, 2025
Hey Nick Xie, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations in functionality. We have provided links to articles to help you troubleshoot the biometric functionality, and capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you further if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kissifurtn
Verified Purchase:Yes
Great phone. New features easy to navigate. Comes with pen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on December 4, 2025
Posted by: SuperRedNova
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a great upgrade from my previous phone. The Galaxy AI really streamlines the experience besides just the normal upgrades. I am very satisfied.
Value
5
Written by a customer while visiting Samsung US