Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,944 Reviews)
Rating breakdown 19,944 reviews
5 Stars
17,139
4 Stars
2,156
3 Stars
382
2 Stars
121
1 Star
146
86%of customers recommend this product.
(
979 out of
1,143)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5
Great phone
on September 15, 2025
Posted by: AwkwardFlash
[This review was collected as part of a promotion.] This phone is one of the best phones I have ever used. The Galaxy AI is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
pretty disappointed
on September 15, 2025
Posted by: Rickj50613
[This review was collected as part of a promotion.] I've never used the Galaxy AI so I can't really speak on it, but as far as the phone itself, the equipment, this has been my worst galaxy phone by far. The screen sensitivity is poor where I need at too sensitive where I don't, but the biggest thing is the predictive text. It comes up with the absolute worst predictions and even when you spell words right, it likes to correct them into words never intended. It does not learn and get better either. Can't wait till it's paid off and then I might just have to pass on Samsung phones from now on. Also, it only charges half as fast as my plus one that I had prior to it. Much better phone.
Value
2
Response from Samsung USBy R&R Team, September 17, 2025
Hey there Rickj50613, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and we would love to help you troubleshoot the frustrations you mention experiencing. We have provided a link to an article to help address the display responsiveness. We have also shared a link to the Samsung Support Team to offer assistance with the predictive text and other features that may not be operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on September 15, 2025
Posted by: Opptimisticolive
[This review was collected as part of a promotion.] The camera is amazing the zoom and taking pictures of the moon that's why I have it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phone
on September 15, 2025
Posted by: Twr8625
[This review was collected as part of a promotion.] Galaxy AI is incrrdible always finds what i need or helps with what i need and use my phone for perosnel use and playing games and social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't express enough
on September 15, 2025
Posted by: Kokunai
[This review was collected as part of a promotion.] Im a huge fan of this device.
The Camera is great the speed is nice. I was mostly interested in it's AI assistant. Galaxy AI is good and integrates with the Samsung apps nicely.
I do want to see it plug into some LLMs to extend its intelligent use, but it does a decent job within the apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Didn't blow my mind
on September 15, 2025
Posted by: Simonepresley74
[This review was collected as part of a promotion.] I traded in my Motorola Razr+ and thought I was upgrading when I purchased this phone, however, if I could have my Motorola back I would. This phone works fine but that's small things that I appreciated more in my Motorola than my new Samsung.
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hey there Simonepresley74, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day, and that changing manufacturers and operating systems can come with a bit of a learning curve. We have provided a link to the complete manual for your device to help you discover the full capabilities, including Galaxy AI, and best align the settings to your usage preferences. We have also shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great features but is very slow and glitches at ti
on September 15, 2025
Posted by: Yecart
[This review was collected as part of a promotion.] I use my Galaxy AI for listing my vintage clothing online! Its been a game changer, and the camera on this Samsung 25 ultra is ah-mazing!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy S25 Ultra
on September 15, 2025
Posted by: Dairog
[This review was collected as part of a promotion.] First thing I will say i love from my new S25 Ultra is the color I got the Titanium Silverblue, from there the get thing I love would be the Galaxy Ai I love to able to look up any object on my screen or live and it give me information about it, I love that you can take picture and the Ai will help you delete items that block your picture, Ai also added this feature in your lock screen where it gives you a brief of your day whether it is in the morning, noon and night it shows you the weather and certain topics you want to add. Other feature would be you type out what you want and Ai will create a custom sticker you can send. The last feature i would say I love is the live interpretation when you're in a phone call it can translate if you dont speak the persons language.
Value
5
Written by a customer while visiting Samsung US