Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(20,029 Reviews)
Rating breakdown 20,029 reviews
5 Stars
17,201
4 Stars
2,172
3 Stars
382
2 Stars
122
1 Star
152
86%of customers recommend this product.
(
1,035 out of
1,204)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5
I couldn't ask for a better phone.
on August 10, 2025
Posted by: 14gingerbread2
[This review was collected as part of a promotion.] I love this phone more than anything now. I use it every day. It's hard for me to get off of it. I use AI all the time. especially when I use it for research information or even take a picture. If I don't understand the problem and gives me an idea. I'll even talk to it just for i'm bored.And there's no one to talk to. at first I was sad about the pain, not being bluetooth, but that's in the past. because I do not regret this phone 1 bit and I could zoom in very close to far away situations and the battery is awesome. Can't wait for the s26 to come out. and the screen is phenomenal, especially for videos or even streaming. It never lags super fast, thank you, samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product issues minimal
on August 10, 2025
Posted by: Jre730
[This review was collected as part of a promotion.] Approx every 2 month the system will glitch and need to be restarted. Issues include phone calls in/out and text messages send/received. Have not noticed any other operation errors during this time.
Google AI is very helpful in my line of work. Offers helpful feedback in network technology issues. Talk to text has come along ways.
Google AI is very helpful in my line of work. Offers helpful feedback in network technology issues. Talk to text has come along ways.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on August 10, 2025
Posted by: Msnotas2u
[This review was collected as part of a promotion.] It has been a while since my S9 plus, which by the way I wish it had more memory and a better battery, because it was a great phone. Then I got rhe new Galaxy S25 Ultra. Sleek, fast, great memory as well as a great battery life, not to mention the new Galaxy AI, which can help you find things faster, and more accurate, write emails or even help you with your resume. I am delighted with my new S25 Ultra.
Thank you Samsung!!!
Thank you Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the ai feature
on August 10, 2025
Posted by: DaxelFake
[This review was collected as part of a promotion.] Galaxy AI is probably the best tool on samsung, when i started to use it, i cant do anything without it, the best mod EVER
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 10, 2025
Posted by: Ssssss
[This review was collected as part of a promotion.] After using the Samsung Galaxy S25 Ultra for a few months, I can confidently say it’s one of the best phones I’ve ever owned—but it’s not perfect. The 6.8-inch display is breathtaking, with buttery-smooth scrolling and vibrant colors, though I wish the curved edges were gone completely for fewer accidental touches. The 200MP camera takes stunning photos, especially in low light, but the AI processing can sometimes oversharpen images if you’re not careful. Performance is lightning-fast thanks to the Snapdragon 8 Gen 4, and battery life easily lasts a full day, though the 65W charging feels a bit behind competitors. The titanium frame makes it feel premium, and the S Pen is still a killer feature for notes and sketches. My biggest gripe? The software can be bloated with Samsung’s duplicate apps, and One UI, while improved, still has a learning curve. If you’re willing to pay top dollar, it’s an incredible phone—just not without a few quirks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I was exspecting better performance .
on August 10, 2025
Posted by: Katkit
[This review was collected as part of a promotion.] I upgraded from s22 ultra. The performance over all was not much of a difference. The new AI features were very useful.
Value
3
Response from Samsung USBy R&R Team, August 11, 2025
Hi there Katkit, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your have a new device that is not meeting your expectations. We have provided links to resources to help you maximize your experience, and answer any questions you may have about the different options for enhanced performance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible photos and video quality!
on August 10, 2025
Posted by: Galaxy2025Ultra
[This review was collected as part of a promotion.] The S25 Ultra video quality is truly impressive. I'm able to take professional level recordings, zoom in, playback with slow-motion, save my favorite portions as individual snip its; the AI makes it so much more intuitive and easy but the high quality at the start is the key.
The screen is large and streaming, and finding new games to enjoy is fun, plus I enjoy drawing with the Spen.
The screen is large and streaming, and finding new games to enjoy is fun, plus I enjoy drawing with the Spen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compatibility
on August 11, 2025
Posted by: antony
[This review was collected as part of a promotion.] I love my s25 its an upgrade to a s21. I love the compatibility, fast and phone storage is what I need.
'Galaxy AI'
'Galaxy AI'
Value
5
Written by a customer while visiting Samsung US