Best Buy - Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)

Average customer rating

4.8

(8,622 Reviews)

Rating breakdown 8,622 reviews

5 Stars

7,360

4 Stars

1,011

3 Stars

145

2 Stars

1 Star

78%of customers recommend this product.

(

255 out of 329

)

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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)

Customer Rating

First Square Body Samsung, surprisingly a winner

on May 9, 2025

Posted by: amznrona

from Green Cove Springs, FL

Expertise:Expert

I have been a big fan of the Galaxy line since the Note 8. Many things have changed and almost always in a good way. I wasn't sure about the S25 Ultra with being the first more square model vs rounded edge but I gotta say it's GREAT. The feeling of it in the hand feels so much more natural. Look if you get an ultra you know you are going for performance and quality of the highest tier. The camera is amazing, the speed is "ultra" fast ;), the pen is more secure in the phone and feels natural to use and smooth. Overall I am glad I upraged to the S25 from my S22 ultra.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 14, 2025

Hey Amznrona, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the upgrades to this device, and that you are finding it comfortable to hold as well as stylish. Please reach out to us again in the future any time you have questions or would like to provide additional feedback. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Lousy software

on May 2, 2025

Posted by: Sully

I don't want the newest update. 2 of my family members got it and it changed everything on their phones. I used to write software, so I know it isn't necessary.

Response from Samsung USBy R&R Team, May 6, 2025

Hi there Sully, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the software can cause distress as you have to readjust the usage of your device. Software updates are crucial not only for the changes made to the user interface, but also help ensure your device is safe and secure. We have provided a link to the Samsung Support Team if you would like to discuss this update further, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Don't buy

on February 7, 2025

Posted by: Gav080

from Florida

Honestly don't buy this phone . I upgraded from s 24 ultra. I think my older phone and this phone there is difference. Worst phone upgrade. If Samsung do the same next . This company will doomed

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, February 7, 2025

Hi there Gav080, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to provide the best possible experience to our customers with their chosen device. We hope you are enjoying the lighter design that has been slimmed down, and the larger display size. We have provided a few links below to help you with the features of your new device including the changes to the S Pen functionality, camera, and full device manual. We have also provided a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US

Customer Rating

Great smartphone (Coming from S21U)

on February 8, 2025

Posted by: ZeusEBG

from Washington

Expertise:Intermediate

Only have had it for a few days, but it runs smooth as butter, the UI is as customizable as ever. The camera is a nice bump as well. It's the same Ultra quality you expect, but now even faster and smoother. If I had an s24u I don't think I'd make the jump quite yet, but anything older, go for it, you can't go wrong.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Charging Doesn't Work, Phone Is Defective

on March 17, 2025

Posted by: DoBetterSamsung

[This review was collected as part of a promotion.] Brand new phone shipped from Samsung would not recognize charging, not with the new cord nor with any other cords/bricks which work successfully on the S23 Ultra. A quick Google search revealed it was a widespread issue with the new S25 phones being unable to recognize charging. Had to return the S25 Ultra, waiting for the manufacturing problems to be resolved before considering purchasing again. Do better, Samsung.

Value

Response from Samsung USBy R&R Team, March 18, 2025

Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a brand new device that is not operating as intended. We have provided a link to an article to help do some troubleshooting on this matter. We have also shared a link to the Samsung Support Team and your warranty information to offer additional assistance and work one on one towards a resolution with you. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Written by a customer while visiting Samsung US

Customer Rating

Amazing product

on March 22, 2025

Posted by: TufTedTea

[This review was collected as part of a promotion.] Good,this product runs smoothly overall and it is worth it if you are willing to pay the price I think every one should have a good phone like this, this phone is good with slow movies or fast pace video games it is seamless actions across apps, also realy comfortable to hold plus a realy good built phone. Over-all this is a amazing product, the audio eraser is amazing

Value

Response from Samsung USBy R&R Team, March 25, 2025

Hey there TufTedTea, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the features and usage of your new phone. We love that you are finding ways to use the features of Galaxy AI including audio erase. Please, don't hesitate to reach out to us again in the future at any time with questions, or to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Great Features & Endless Possibilities

on March 28, 2025

Posted by: LovemyS25

[This review was collected as part of a promotion.] I LOVE my new Galaxy S25 Ultra! It has so many great features. You can look at media controls, tasks, the timer and stopwatch without unlocking your phone with the now bar at the bottom of your screen. I like the feature of being able to cut something or someone from one photo and paste it to another that's so cool. I had to set multiple alarms throughout the day so I could remember to take my medications and I was able to group them into one folder which is nice and organized. Customize your apps or widgets and make your folders larger if you'd like. I could go on and on but you really need to see for yourself. So if you're wondering if you should get the new S25 Ultra stop and run out and get one!

Value

Written by a customer while visiting Samsung US

Customer Rating

From a verified user

on April 27, 2025

Posted by: rick

from Lubbock

Expertise:Beginner

Great phone by samsung.com. I would advise you to get one

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 29, 2025

Hi Rick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so thrilled with your device, and would recommend it to your friends and family. We have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

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