Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,589 Reviews)
Rating breakdown 19,589 reviews
5 Stars
16,888
4 Stars
2,115
3 Stars
351
2 Stars
109
1 Star
126
85%of customers recommend this product.
(
751 out of
883)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
Removing S-Pen functionality is Wrong
on February 18, 2025
Posted by: ZoltarSpeaks
[This review was collected as part of a promotion.] While I like the extra power, speed and anti-reflective / glare screen (compared to my S23 Ultra), it remains to be seen if I can will keep it due to the reduced S-pen functionality. On average I take over 15,000 photos a year and most were taken using the S-pen shutter button on my S23 Ultra. Most of these could not have been taken with the phone shutter button or my watch due to how I use the phone on an extender.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello ZoltarSpeaks, we appreciate your feedback on your Samsung Galaxy S25 Ultra. we know how frustrating it can be when your device is not supporting a feature you find so vital to your usage and enjoyment. We have provided a link to the full device manual that highlights the addition of voice commands and hand gestures you can use as a control for the camera on your Galaxy S25 Ultra as well. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The Solution
on February 18, 2025
Posted by: Pittjc3
[This review was collected as part of a promotion.] I Titled this " The solution" because Samsung finally recieved all of the complaints and critiques of the previous generation of the S line and In my opinion, made the best phone of all time. From the photo editing capabilities like Auto Eraser, to The Gemini AI and Now Brief to the Speed and accuracy; the Galaxy S5 Ultra truley is the greatest phone EVER produced. I honestly don't see how you can improve on perfection. I have had my phone for about a week now, and it has improved my overall quality of life dramatically. I still am being consistently suprised and overwhelmed by this phones capabilities. I will continue to look forward to see what innovations Samsung will make; not only to the S25 line, but future phones as well. I will continue to only use Samsung phones, For Life! ( I am rocking a MOUS walnut case with screen protector and a MagSafe popsocket. I would highly recommend this combo to protect your Phone!)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Difficulties from the start
on February 18, 2025
Posted by: R3alOGSammyFan
[This review was collected as part of a promotion.] Things I like about the device includes The New Morning and Evening Brief. I think the potential is there for it to be integrated into my daily phone usage. I haven't been able to use the seamless actions across apps yet or the Audio Eraser. But they do seem promising.
I'm having a difficult time getting my settings and data from my previous device. There are definitely some features that are going to take some getting used to. But I've had the phone only a few days and have spent too much time getting accessories connected and data transfered. It's still not done.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hi there R3alOGSammyFan, thank you for sharing your experience with your new Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the new features of your device like Now Brief. We are so pleased to hear how much you are looking forward to exploring the seamless actions across apps and the Audio Eraser. We have provided a link to the Samsung Support Team if you would like assistance with the data transfer from your previous device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Nice upgrade but not very durable
on February 18, 2025
Posted by: Joeinthehills
[This review was collected as part of a promotion.] I've had the S25 Ultra for 2 weeks. Overall it's a nice phone but I dropped it today from pocket height and the back glass completely shattered. For the price I would expect a little more durability.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello Joeinthehills, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your device is to you every day, and how frustrating it can be when damage occurs. We always recommend protective cases on all devices to protect from accidental bumps and drops. We have provided a link to the Samsung Support Team if you would like to discuss any repair options available to you. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Nice build quality
on February 18, 2025
Posted by: Gilbert
[This review was collected as part of a promotion.] I really like the screen being flat instead of curved and back not being glass. The only thing that's annoying is the cameras sticking out so much. It won't lay flat on a table because of the big cameras on the back.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hello Gilbert, thank you for sharing your experience with your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the features and capabilities of your new phone. We recommend protective cases on all devices to help ensure protection from any accidental bumps and drops. This may offer you more comfort when placing your phone on a desk and that it will not feel as unbalanced. We appreciate you being a Samsung customer, and hope you'll reach out to us again with questions or additional feedback. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Review
on February 18, 2025
Posted by: JimmyC
[This review was collected as part of a promotion.] Love everything about this phone. Only disappointment is the inability of the S pen as a Bluetooth function like it's predecessor
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone
on February 18, 2025
Posted by: Xdelmar
[This review was collected as part of a promotion.] I really wanted to love this phone.
It feels smaller than the S23 Ultra and I'm not a fan of the rounded corners. I am also bummed about the S Pen downgrade. I used the Bluetooth feature alot.
It feels smaller than the S23 Ultra and I'm not a fan of the rounded corners. I am also bummed about the S Pen downgrade. I used the Bluetooth feature alot.
The functionality is great and the OS updates are good. I love the Gemini AI app alot. Im seriously thinking of switching back to my S 23 Ultra with squared corners and Bluetooth S Pen and wait for the One UI 7 update for that.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hey Xdelmar, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that the change in functionality can cause frustration as you adjust your usage. We have provided a link to an article to help you with ways you can continue to use your S Pen and the redesigned features. We have also provided a link to the full device manual to help you with voice commands and hand gestures that can help you with a range of tasks. Lastly, we have provided a link to the Samsung Support Team to offer one on one assistance and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Good but not 5 stars
on February 18, 2025
Posted by: Mujju1
[This review was collected as part of a promotion.] I upgraded from S24 ultra to 25 ultra, I understand there are good changes under the hood but Samsung needs to up their game. downgrading does not help, my disappointments over the years are removal of micro sd, now the blutooth capability of s pen.. if this is the route samsung takes, I will probably switch to competitors like oneplus in future.
Value
4
Written by a customer while visiting Samsung US