Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,604 Reviews)
Rating breakdown 8,604 reviews
5 Stars
7,343
4 Stars
1,011
3 Stars
144
2 Stars
54
1 Star
52
78%of customers recommend this product.
(
253 out of
326)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Nice big screen
on May 18, 2025
Posted by: TravelinJavelin
I'm super happy with my S25.. Nice & big to watch movies on my Semi
Response from Samsung USBy R&R Team, May 19, 2025
Hi there TravelinJavelin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the usage of your new device, and are loving the larger display size to watch all of your favorite movies. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect device
on May 20, 2025
Posted by: Prentice
from Corinth, MS
Expertise:Intermediate
The accuracy of simplicity is unmatched. Clearly surpassed all of my expectations. I am still learning how much my expectations were diminished throughout gaming, streaming and competitive AI.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Prentice, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear you are so pleased with this device, and that it has exceeded all of your expectations. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money
on May 27, 2025
Posted by: Lady fix it
S pen has no Bluetooth. It's slower. And I week in it did a scramble weird lines. I spoke to att. They did nothing. They want me to speak to samsung. They want me to MAIL them my phone. The S 25 is not worth it. I should have kept my old phone. Instead of improving features they went backwards.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Lady fix it, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are always happy to assist our customers with any frustrations. For the S Pen of your device, we have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to a troubleshooting guide to help you maximize the speed of your device. We lastly, provided a link to an article to help you with the display, and to the Samsung Support Team for additional assistance if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Samsung Community
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Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5
Been the best experience ,"Galaxy AI". To Date,#1
on June 13, 2025
Posted by: Slamsung2025
[This review was collected as part of a promotion.] Samsung slaps .Loving the ease of functionality from one task to the next .From one app to the app . From text to call. To Galaxy AI slapping all posers to bottom of the bottom. Thats was ease. Hands down . My only winse, is the S pen and its comfortability. I have big hands amd its just not what it should be having such a tool at hand. 9 out of 10.
An S wand would be better. Harry knows a guy .
An S wand would be better. Harry knows a guy .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Pop up Ads
on June 16, 2025
Posted by: Mercy
Having a lot of problem with the pop up ads. Could be changing phone if I don't get the help 😢😢
Response from Samsung USBy R&R Team, June 16, 2025
Hey Mercy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the uninterrupted usage of your device is to you every day. We have provided a link below to an article to help you address and resolve thismatter at your convenience. We have also shared a link to the Samsung Support Team if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
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Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
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Written by a customer while visiting Samsung US
Customer Rating
5
Stunning, Samsung's outdone itself again
on June 16, 2025
Posted by: AllSamsungAlltheTime
[This review was collected as part of a promotion.] Samsung had outdone itself again! The new flagship phone Galaxy S25 Ultra is by far the most ingenious phone yet. With Galaxy AI, the user can edit pictures like never before. Make professional videos and punctures in a breeze, add or subtract items from those videos or pictures in a flash, even add background music to those videos.
The size of the phone is perfect. Even if slightly too big, the user can enjoy one handed user. It's easy to turn on with a simple down swipe of the "home key".
The quality of the screen image is stunning. With beautiful colors and UHD the user can enjoy 4k and even 8k resolutions.
My only drawback for the phone is still Bixby. She's decades behind e the other assistants and with me loving Samsung products so much, I'd really like to see her improvement. Samsung should spend some more time into evolving her. It would be nice to not use Google but I have to. Even though I live gemini, I'd like to go all Samsung.
Still with that one drawback, I love this phone. I had the 21 ultra and loved it. The 22 ultra had some problems, I had the 23 it's and it was good. I skipped the 24 and happy I did because I feel like the kinks got worked out for this 25 ultra! I'm so happy to own it and absolutely love it.
The size of the phone is perfect. Even if slightly too big, the user can enjoy one handed user. It's easy to turn on with a simple down swipe of the "home key".
The quality of the screen image is stunning. With beautiful colors and UHD the user can enjoy 4k and even 8k resolutions.
My only drawback for the phone is still Bixby. She's decades behind e the other assistants and with me loving Samsung products so much, I'd really like to see her improvement. Samsung should spend some more time into evolving her. It would be nice to not use Google but I have to. Even though I live gemini, I'd like to go all Samsung.
Still with that one drawback, I love this phone. I had the 21 ultra and loved it. The 22 ultra had some problems, I had the 23 it's and it was good. I skipped the 24 and happy I did because I feel like the kinks got worked out for this 25 ultra! I'm so happy to own it and absolutely love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
terrible display vs previous models will return
on January 31, 2025
Posted by: disappointed
Returning the phone! The screen is terrible. Artifacts and glitches in menus; colors are muted, contrast is awful. Went through every option to try and make it tolerable. The vivid slide bar is useless. My s21 with "eye protecton" on has a sharper more vibrant display. Why have a high quality camera when all the pictures look terrible on the screen? I have never been more disappointed in a phone. I have had multiple generations of Samsung phones; unless they do something about the display this will unfortunately be my last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations in appearance andfunctionality. In your settings if ‘Natural’ is selected in Screen mode, or ‘Eye comfort shield’ or ‘Adaptive color tone’ is enabled in Display settings, you are not able to adjust the ‘Vividness’ option as the ‘Advanced settings’ does not appear on the settings menu. We have provided links to the full device manual to help you further with these features, and to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on February 22, 2025
Posted by: Pamtara
[This review was collected as part of a promotion.] Love Gemini. Style more appealing. Great phone overall.
Value
5
Written by a customer while visiting Samsung US