Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(8,597 Reviews)
Open Ratings Snapshot
Rating breakdown 8,597 reviews
5 Stars
7,336
4 Stars
1,011
3 Stars
144
2 Stars
54
1 Star
52
78%of customers recommend this product. 
(
253 out of 326
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5 out of 5
5
Excellence
on March 24, 2025
Posted by: 2dodwdsdsd
[This review was collected as part of a promotion.] The audio erase is on a different level it's so useful.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I have used Samsung forever will never switch
on March 25, 2025
Posted by: Alwayssimple
[This review was collected as part of a promotion.] I use my Samsung to stream, the quality of the videos are priceless. Samsung phones take the best pics, flawless features, using the audio eraser is so easy.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Nothing special
on March 27, 2025
Posted by: Timmy22
[This review was collected as part of a promotion.] The phone is just as good as the others. Its nothing special and not worth the money. They dont have the boothtooth photo clicker on the stylus, which i dont like them taking it away. Like all the recent phones, it doesnt have expandable memory which really sucks! I wish they would bring it back. I will be looking for a different phone after this one, one that actually in innovating and not staying stagnant like the S25 or S serious. The digital zoom is also not as good as it used to be. I think Samsung can do better. If you have an S23 ultra, you dont need to upgrade, its not worth it
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Timmy22, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and needing specific functionality with your device. We have provided links to resources to help you with the functionality you feel may be missing or changed with your device. The full device manual, among the resources, can help you with the hand gestures and voice commands you can use with your camera. For the memory, if you are finding the capacity insufficient for your needs, we do have digital options available for expansion with your device. Lastly, we have provided a link to the Samsung Support Team if you have additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the phone but...
on April 4, 2025
Posted by: BingBopBoom
[This review was collected as part of a promotion.] Honestly like it a lot but which it would come with less bloat.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 10, 2025
Hi there BingBopBoom, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your new phone. We have provided a few links to help you best align the settings and software to your preferences, and offer one on one assistance if you experience frustration during this process. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone
on April 23, 2025
Posted by: Moooo
from Dayton OH
Expertise:Expert
Much faster faster and faster and faster can this phone go faster
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 24, 2025
Hi there Moooo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have been so amazed by the speed of this device. We have provided links to a few resources to help you further discover the amazing featureof your phone icluding Galaxy AI, and answer any questions that may come up as you continue your exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Probs already!
on April 24, 2025
Posted by: Jani
I just got this phone and its freezing up and doing other wacky this!
Response from Samsung USBy R&R Team, April 25, 2025
Hey Jani, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand how frustrating it is to have the usage of your new device interrupted by freezing, and we would love to assist you. We have provided a link below to a troubleshooting guide for your convenience. We have also provided a link to the Samsung Support Team to offer one on one assistance for the additional matters you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Outstanding
on April 30, 2025
Posted by: Watchguy44
Outstanding upgrade from the S23 Ultra! Love it✨️✨️✨️✨️✨️ Although not having the Bluetooth Stylus is a little downgrading, but it still doesn't matter.
Response from Samsung USBy R&R Team, May 1, 2025
Hey Watchguy44, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage of your new phone. We have provided alink to an article to help you with the redesigned S Pen features, and how you can integrate them in to your usage. We have also provided links to the full device manual and the Samsung Support Team to help you with additional features, and answer any questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice big screen
on May 18, 2025
Posted by: TravelinJavelin
I'm super happy with my S25.. Nice & big to watch movies on my Semi
Response from Samsung USBy R&R Team, May 19, 2025
Hi there TravelinJavelin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the usage of your new device, and are loving the larger display size to watch all of your favorite movies. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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