Best Buy - Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)

Average customer rating

4.8

(8,586 Reviews)

Rating breakdown 8,586 reviews

5 Stars

7,325

4 Stars

1,011

3 Stars

144

2 Stars

1 Star

78%of customers recommend this product.

(

252 out of 324

)

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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)

Customer Rating

Great phone, very few issues and overall best.

on March 28, 2025

Posted by: Andromeda

[This review was collected as part of a promotion.] The Galaxy S25 Ultra has been incredible to have and I truely do believe it is the best phone in the american market at the moment. That said it isn't perfect. My least favorite part of this phone are the infinitely useless and annoying AI features that are a pain to disable. The AI features have no real life use and are sometimes even inconvenient, like gemini which can't perform simple tasks that the google assistant can. The second criticism I have for this phone is that I have to download 6 extra apps to unlock the full customization abilities of the device and even then it lacks some simple customizations like the fingerprint animation on the AOD. The third and last criticism I have for it, although small is that samsung dex is no longer supported on a pc, which was my only way of using dex. Although I just stated 3 shortcomings of the Galaxy S25 Ultra, it is still the most complete phone I have ever used. And I wouldn't give it up for any other phone.

Value

Written by a customer while visiting Samsung US

Customer Rating

Awesome phone

on April 27, 2025

Posted by: RLV TECH USA

Best samsung ever amazing phone, I have had S21 s22 S23 S24 ultra

Response from Samsung USBy R&R Team, April 29, 2025

Hi there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazing you find this phone, and are finding it the best you've ever had. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Google phone!! Not Samsung

on March 23, 2025

Posted by: Cbmomma

from Florida

Horrible!!! I've had Samsung phones since Note 8. I was excited about upgrading to this phone until I realized it is a Google owned phone with Samsung name on it. I don't like Google messages, it forces you to download mail apps because trying to add any other email to the phone is `against Google policy'. Very disappointing. I love Samsung, but this stupid decision to make everything Google on this phone is changing my mind about this company. If I wanted a Google phone, I would go buy a Pixel. So I will not be upgrading anymore, and if I get a new phone, it will not be Google Samsung phones. Sad. You lost a long time customer over these stupid changes. Should have left things alone. It was a great phone without having Google involved in every aspect of it.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 24, 2025

Hey there Cbmomma, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the usage and functionality of your new phone is to you, and we would love to help you best align the settings and usage to your preferences. We have provided a link to the full device manual to help you with additional applications you can use. We have also shared a link to the Samsung Support Team to help you and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Great upgrade from S23 Ultra

on February 8, 2025

Posted by: James

Expertise:Expert

Upgraded from a s twenty three ultra, only because it was free. Big improvement from s twenty three. So far, I like everything about the s twenty five ultra.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

The overall of phone ok but older models don't dif

on April 13, 2025

Posted by: Skeeter

[This review was collected as part of a promotion.] Enjoy software and hardware but phone design never changes. Hardware changes what different model phones can do. With the specs that the s25 ultra phone has, finger print reader should be faster then my Motorola razr. The camera takes greatclose to mid distance pics but work the massive pixels the distance pics aren't good at all so useless of trying to take.

Value

Response from Samsung USBy R&R Team, April 15, 2025

Hey Skeeter, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love to help you troubleshoot the frustrations you mention experiencing to help you fully love your device every day. We have provided links below to help you with the camera features and fingerprint reader. We have also provided a link to the Samsung Support Team to help offer additional assistance if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Excellent

on May 13, 2025

Posted by: MarH

from Texas

Expertise:Expert

I have a long time with the battery, I love the design.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 14, 2025

Hi MarH, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the design and features of your device, and finding the battery so good at keeping up with your usage every day. Please, reach out to us again any time with questions or to share additional thoughts about your Samsung products to us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Great Phone

on February 6, 2025

Posted by: Ralph

This phone is really really good for me, massive updates, the best AI phone right now in the market

Written by a customer while visiting Samsung US

Customer Rating

Great features

on February 4, 2025

Posted by: Woodson

from Brockton

Expertise:Expert

I read it earlier and watch some good features the phone had.I LOVE SAMSUNG

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

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