Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,573 Reviews)
Rating breakdown 8,573 reviews
5 Stars
7,312
4 Stars
1,011
3 Stars
144
2 Stars
54
1 Star
52
77%of customers recommend this product.
(
247 out of
319)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
Just a little disappointed
on March 22, 2025
Posted by: Hummingbird01
from Independence Iowa
Would be 5 stars if I could set different notification sounds for different apps like my old galaxy phone. Samsung needs to do a update to fix this.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Picture and sound quality is amazing
on March 23, 2025
Posted by: NVCarpenter
[This review was collected as part of a promotion.] Many of the previous generations features have been brought over but I still feel this was a worth while upgrade. The sound quality on this generation seems so much better than my mS23+. Still getting use to the new AI stuff but it can be very useful if you know how to be intuitive with it. Another fine Samsung product, I am a happy customer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone
on April 6, 2025
Posted by: Brat202002
[This review was collected as part of a promotion.] Now Brief needs to go away. I don't like it and cannot make it go away.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Howdy Brat202002,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Excelent products.
on May 11, 2025
Posted by: OroSol
from Columbia, MO
Expertise:Expert
I love samsung products because they are easy to handle and always excelent performance.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 13, 2025
Hey OroSol, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled that you have always been so happy with yoru devices, and finding this device easy to use and hold. We have provided a link to the full device manual tohelp you further discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: LupeC
from Oxnard,California
Expertise:Beginner
Verified Purchase:Yes
It's a great phone. It looks and sounds great and has a lot going on. But the down side is the phone tends to warm up very easily with very little use of the phone maybe just my experience. Other than that. I actually really like the phone.
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, May 28, 2025
Hi LupeC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your new phone. We have provided a link to a troubleshooting guide to assist you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device or you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Y Park
from OKC, OK
Expertise:Intermediate
Verified Purchase:Yes
I am having fun everyday learning endless features S25 ultra has. There are so many cool features I can learn and utilize in daily life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Y Park, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a fun time exploring the full capabilities of your new device. We have provided links below to resources to help you with this exploration, and to answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: M Hamza
from Chicago, Illinois
Expertise:Expert
Verified Purchase:Yes
I had Samsung S23 Ultra before this and I totally loved it, the shape, features and what not. When I was upgrading I wasn't really happy with it but I did just because the screen cracked of my S23 and I don't like using phones after they've been through a repair shop. I decided to upgrade and to be really honest This Samsung S25 Ultra didn't live up to my expectations. The camera, speed, and everything else I liked better of S23 Ultra. S25 Ultra is okay but it's not great. Kind of laggy, a lot of different glitches and camera also didn't live up to my expectations.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Response from Samsung USBy R&R Team, May 29, 2025
Hi there M Hamza, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love to help you maximize your experience with your device, and resolve any frustrations you mention experiencing. We have provided links to articles to help you maximize the speed and use the different camera features of your device. We have also shared a link to the full device manual to help you with the features of Galaxy AI that can further enhance your usage of the camera. Lastly, we have provided a link to the Samsung Support Team if you feel that your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy s25 Ultra removing the Bluetooth feature ba
on May 31, 2025
Posted by: Brian enzada
Expertise:Expert
By removing the Bluetooth feature on Galaxy s25 Ultra you did a terrible decision I am one of the loyal Samsung customer for many many years my last best phone was not 20 Ultra 5G after that you guys fail to please me
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 2, 2025
Hi Brian Enzada, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day. We have provided a link to an article to help you discover and integrate the redesigned S Pen features in to your usage. We have also shared a link to the full device manual that highlights the usage of hand gestures and voice commands you can use with your phone. Lastly, we have provided a link to the Samsung SUpport Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US