Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,561 Reviews)
Rating breakdown 8,561 reviews
5 Stars
7,302
4 Stars
1,010
3 Stars
144
2 Stars
53
1 Star
52
77%of customers recommend this product.
(
246 out of
318)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Beyond my expectations!
on February 7, 2025
Posted by: GALAXY4LIFE
[This review was collected as part of a promotion.] To infinity and beyond! Great device and no complaints from me. From the stylist pen to the Ai outstanding performance. I can't forget about the battery life as well amazing product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing...
on February 14, 2025
Posted by: Dave
from Reno, NV
Expertise:Intermediate
Not impressed. I want my phone (Galaxy Note Ultra 20) back. I held out trading in or purchasing new because I loved my phone and it's features, and they stopped making the Note series (I've had every model since they came out) It's like they added a bunch of features, and removed all the good stuff from previous models. Like, yesterday I went to take a family picture only to find the pen doesn't work... that's literally the only reason I want the pen. There's no flip covers available for these. I work in the trades, and that is a must to protect the screen. I'm so disappointed. I really just want my old phone back. I've been a Samsung loyal customer since the first Galaxy. I think I will start checking out other manufacturers. I really wanted to give it 1 star, but the phone does work so far. Also, their Shop App is pretty glitchy and I ended up getting a white case instead of a black case.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi Dave, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We would love to help you love your device as much as possible and find ways to have all of the functionality you are seeking. We have provided a link to an article to help you with the functionality of the redesigned S Pen for this device. We have also shared a link to the full device manual to help you discover features of voice controls and hand gestures to control the camera of your device. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
It's a pretty good device...
on February 26, 2025
Posted by: Shaze79
[This review was collected as part of a promotion.] It's a pretty good device. It's lightning fast and most things are intuitive. Do not Disturb is now more complicated than on previous versions and I honestly like the old version better. The audio eraser seems to be an interesting new feature although I haven't had the opportunity to use it much as of yet. When I do need it, it will be an awesome function to have. The spell checker is not very good and I used to be able to highlight a word and it would suggest a replacement, I would very much like that feature back.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Missing old features
on April 19, 2025
Posted by: Fern
from North carolina
Expertise:Expert
U cant lock a text to save permanantly and u camt use stylus to take picture, u camt change ppls text notification tomes if u delete their text it deletes the tone u assigned...missing these features not liking my new phone now im stuck with it
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, April 21, 2025
Hi Fern, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time to adjust the settings of your device to your preferences, and we have provided a link to the full device manual to assist you at your convenience. We have also provided a linkto the Samsung Support Team to offer additional one on one assistance if that is your preference. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The phone have a big space and high performance ..
on April 22, 2025
Posted by: Ilovemyself
I bought this S 25 Ultra this month of April for my birthday gift for myself and I love this phone they have a lot available features that I can 😉 😉 enjoy to play,take a photo and draw anything I really love my new phone..
Response from Samsung USBy R&R Team, April 23, 2025
Hi there Ilovemyself, we appreciate you sharing your experience of your new Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the enhanced features of your device, and finding so many fun uses for the enhanced features of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG GALAXY S25 ULTRA TITANIUM WHITESILVER 1TB
on May 13, 2025
Posted by: Jess
from NEW YORK, NY
Expertise:Intermediate
Prepare to be absolutely blown away! The Samsung Galaxy S25 Ultra isn't just a phone; it's a portal to the future, and it deserves a resounding 5 out of 5 stars! From the moment you unbox it, you can feel the premium craftsmanship and cutting-edge technology radiating from this device.
Let's start with the visual masterpiece that is the display. Colors explode with vibrancy and clarity on the Dynamic AMOLED 3X screen. Scrolling is buttery smooth thanks to the adaptive refresh rate, and even under the brightest sunlight, the screen remains perfectly legible. Watching videos and playing games is an immersive experience unlike any other.
Let's start with the visual masterpiece that is the display. Colors explode with vibrancy and clarity on the Dynamic AMOLED 3X screen. Scrolling is buttery smooth thanks to the adaptive refresh rate, and even under the brightest sunlight, the screen remains perfectly legible. Watching videos and playing games is an immersive experience unlike any other.
The camera system is simply phenomenal. Samsung has once again raised the bar, delivering incredible detail and dynamic range in every shot. Whether you're capturing sweeping landscapes or intricate close-ups, the results are consistently stunning. The zoom capabilities are mind-boggling, allowing you to capture crisp photos from incredible distances. Low-light performance is equally impressive, producing bright and clear images even in challenging conditions. The sheer versatility of the multiple lenses ensures you're always ready for any photographic opportunity.
Performance is lightning fast and incredibly smooth. The latest processor handles demanding tasks and graphics-intensive games with effortless ease. Multitasking is a breeze, with apps launching instantly and running seamlessly in the background. You'll never experience lag or slowdown, no matter how much you push this powerhouse.
Battery life is exceptional, easily lasting a full day of heavy use. And when you do need to charge, the super-fast charging capabilities get you back to 100% in no time.
Beyond the core features, the S25 Ultra boasts a sleek and durable design, intuitive software, and a host of innovative features that truly enhance the user experience. From the enhanced S Pen capabilities to the seamless integration with the Samsung ecosystem, every aspect of this phone feels thoughtfully designed and expertly executed.
In conclusion, the Samsung Galaxy S25 Ultra is not just an upgrade; it's a revolution. It sets a new standard for what a smartphone can be, delivering unparalleled performance, a breathtaking display, a groundbreaking camera system, and exceptional battery life, all wrapped in a stunning design. If you're looking for the absolute best that Android has to offer, look no further. This phone is a game-changer and earns a perfect 5 out of 5 stars!
Beyond the core features, the S25 Ultra boasts a sleek and durable design, intuitive software, and a host of innovative features that truly enhance the user experience. From the enhanced S Pen capabilities to the seamless integration with the Samsung ecosystem, every aspect of this phone feels thoughtfully designed and expertly executed.
In conclusion, the Samsung Galaxy S25 Ultra is not just an upgrade; it's a revolution. It sets a new standard for what a smartphone can be, delivering unparalleled performance, a breathtaking display, a groundbreaking camera system, and exceptional battery life, all wrapped in a stunning design. If you're looking for the absolute best that Android has to offer, look no further. This phone is a game-changer and earns a perfect 5 out of 5 stars!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 14, 2025
Hey Jess, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage o fyour device, finding it so superior in camera, display, and versatility of usage. We have provided a link ot the Samsung Support Team for your convenience. They can offer one on one assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
Love my phone, but it doesn't feel brand new. The volume is not very good, and the battery doesn't last a full day. For the price I paid, I think I received a refurbished phone.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, May 27, 2025
Hi Candi Davis, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you love the features of your new phone, and we would love to help you resolve the frustrations you mention experiencing. The battery life should maximize after a short period of usage, and the device makes adjustments to your specific consumption. If this is not your experience we have provided links to troubleshooting guides to help you maximize the battery life. We have also shared links to articles to help you with the speaker of your device, and enhanced audio settings. We have lastly, shared a link to the Samsung Support Team if these experiences continue or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Written by a customer while visiting Samsung US
Customer Rating
1
Another failure.
on June 15, 2025
Posted by: PianoMan
Expertise:Intermediate
The reason I started purchasing Samsung products was because they WERE a highly innovative manufacturer that offered unique concepts, amazing quality, and packed so many features into their flagship phones it was impossible to get bored..
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, June 16, 2025
Hey PianoMan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that updates to the device and overall functionality can cause frustration as you adjust your usage to the updated features. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full device manual to help you discover and align all of the amazing features in to your usage. We have also provided a link to the Samsung Support Team if you are interested in exploring digital cloud based storage expansion that has the added benefit of access to your media in across all of the devices in your ecosystem. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US