Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,555 Reviews)
Rating breakdown 8,555 reviews
5 Stars
7,301
4 Stars
1,005
3 Stars
142
2 Stars
54
1 Star
53
77%of customers recommend this product.
(
246 out of
318)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
1
Back to nonsense
on April 23, 2025
Posted by: Yvyt
Awful camera, the far is so horrible, and it is a ridiculous that cannot have the smart pen as the 23th version. Everything was even better on the S23 Ultra even the speed, this 25th version has a lot of glitches.
Response from Samsung USBy R&R Team, April 23, 2025
Hello there Yvyt, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when you feel that your device is not meeting your expectations in quality and functionality. We have provided a link to an few articles to help you with both the S Pen features and integrating them in to your usage, and the different camera settings of your new device. We have also shared a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Display!
on February 7, 2025
Posted by: S25U4Life
[This review was collected as part of a promotion.] I absolutely love this phone, it is super fast, the battery lasts for days, and the improved form factor makes it feel more premium. Samsung you have done it again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
More of the same.
on February 8, 2025
Posted by: HonestAbe
[This review was collected as part of a promotion.] It is fast. But so was the s24 ultra. It is more square than the s24 ultra. It has less non AI features. If you already have a last year model. Don't even bother. Nothing revolutionary or new of merit. Suuuuure it has a barely noticeable larger screen. But other that and AI gimmicks. It's the same old rehashed design.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hello HonestAbe, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra. We understand how important it is to you to feel that you have made a good and worthwhile investment in your new device. We have shared a link to the full device manual to help you with the settings to align to your preferences, and discover the full capabilities and updates. We also recommend checking out some of the amazing videos we have that highlight the enhanced features and fun ways you can use your device. Lastly, we have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great AI phone
on March 5, 2025
Posted by: DDARRY
[This review was collected as part of a promotion.] Great advancement on AI feature compared to previous model. Simply amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
S25 ULTRA WIFI ISSUES
on March 18, 2025
Posted by: SADSAMSUNGUSER
Expertise:Expert
I'm very sad to have to give this review, but I am at my wits end. This phone with its faulty wifi software and/or hardware is nearly unusable. I'm not the best tech guy, but I know how to get around network configuration and testing. This phone will drop wifi every couple minutes. This makes it really hard to be on any app at home. If it wasn't for this, this phone easily would be 4 or 5 stars. But this is a MAJOR problem. Never thought I'd have this kind of issue with an ULTRA phone.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy R&R Team, March 19, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We would love to help you troubleshoot this experience at your convenience. We have provided a link below to a troubleshooting guide for this experience, we have also shared a link to the Samsung Support Team and your warranty information if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Accessibility
on March 18, 2025
Posted by: Eded
Expertise:Intermediate
The software automatically resets the accessibility features of apps that I use. I reset them and the software overwrites again.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hi there Eded, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations. We would love to help you resolve this matter, and have provided a link to a troubleshooting guide to help you with the apps you mention at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
No bluetooth for the S PEN
on March 20, 2025
Posted by: Otis
from Minneapolis, MN
Expertise:Intermediate
Why on earth would Samsung remove the bluetooth for the S Pen? Trying to save a few dollars? The phone is already crazy expensive. Now the S Pen is basically a useless piece of garbage.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Hey there Otis, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the accessories or overall functionality of your new device can take time to adjust and integrate the new features in to your usage. We have provided a link to an article to help you with the redesigned features of the S Pen. This will help you easily use S Pen related features such as AI Select, Translate, and Magnify to help you utilize your phone and multitask throughout the day. Plus, additional S Pen settings can be customized depending on how you’d like to use the S Pen. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can use with your device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Great, if protected or functional abilities lost
on April 6, 2025
Posted by: Lefthanded
[This review was collected as part of a promotion.] AI button at right corner is a drag because accidental touches being lefthanded using right hand. Should be able to switch the human button.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Hello there Lefthanded,
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US