Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,555 Reviews)
Rating breakdown 8,555 reviews
5 Stars
7,301
4 Stars
1,005
3 Stars
142
2 Stars
54
1 Star
53
77%of customers recommend this product.
(
246 out of
318)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Almost Perfect
on May 13, 2025
Posted by: LovelyXYZ
Expertise:Expert
An almost perfect smartphone that has lots of things including the AI features that help me a lot. The only downgrade of it to not make the phone it perfect is removing the sPen Bluetooth. I used to do lots of things with it.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 14, 2025
Hi LovelyXYZ, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the features of your device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the full device manual that also highlight the hand gestures and voice command you can use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Less than S24
on February 19, 2025
Posted by: User since S3
It is S24 with the number 25 on it MINUS a usable stylus
Response from Samsung USBy R&R Team, February 20, 2025
Hi there User since S3, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We understand it can be frustrating to feel that some of your favorite features and usages have been removed. We have provided a link to an article to hellp you with the redesigned S Pen and integrating features in to your usage. WE have also shared a l ink to the full device manual to help you discover hand festures and voice controls you can use as a replacement for some features. Lastly, we have shared a link to the Samsung Support Team if you have any questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Galaxy S25 Ultra: A Step Backwards?
on February 20, 2025
Posted by: Getittogethersamsung
Expertise:Expert
The Samsung Galaxy S25 Ultra arrives with the usual fanfare, boasting impressive camera upgrades and a sleek design. However, a critical omission and a stagnant price point leave a lingering sense of disappointment, making one wonder if Samsung is losing sight of its own innovative spirit. While the S25 Ultra undoubtedly offers a premium Android experience, the removal of the Bluetooth S Pen and the unchanged price tag feel like a significant misstep, tarnishing what could have been a truly exceptional device.
Historically, the S Pen has been a defining feature of the Ultra line, setting it apart from the competition. Its integration with the software, along with its Bluetooth capabilities for remote control and air gestures, provided a unique level of functionality. Removing this feature feels like a baffling decision, significantly impacting productivity and creative workflows. The basic stylus functionality that remains feels like a hollow imitation of what it once was, a stark reminder of what’s been lost. For users who relied on the S Pen, this change is a major downgrade, and it's hard to justify the Ultra moniker without its signature tool.
Adding insult to injury, the price of the S25 Ultra remains stubbornly high, mirroring its predecessor. In previous iterations, the inclusion of the advanced S Pen justified the premium cost. Now, with a key feature stripped away, the price feels inflated. Consumers are essentially paying the same for less, which is a difficult pill to swallow. One expects innovation and added value with each new generation, not the removal of a beloved feature while maintaining the same premium price.
Beyond the S Pen debacle, the S25 Ultra does offer some improvements. The camera system, as always, is a highlight, promising enhanced image quality and improved zoom capabilities. Performance is snappy, thanks to the latest processor, and the display remains vibrant and beautiful. However, these improvements feel incremental rather than revolutionary. They are expected advancements, not groundbreaking innovations that would justify the high price and the loss of the S Pen’s Bluetooth functionality.
It feels as though Samsung is resting on its laurels with the S25 Ultra. While the core hardware is solid, the removal of the Bluetooth S Pen and the unchanged price point betray a lack of understanding of what made the Ultra line so compelling. This decision feels like a step backward, leaving loyal Samsung users questioning the brand's direction. In a market saturated with premium smartphones, Samsung needs to do more than simply iterate; they need to innovate and provide genuine value. With the S25 Ultra, they’ve sadly missed the mark.
Verdict:
The Galaxy S25 Ultra is a powerful phone with a great camera and display. However, the removal of the Bluetooth S Pen and the unchanged price make it a disappointing offering. Users who valued the S Pen's advanced features should look elsewhere, and even those considering their first Ultra phone might find better value elsewhere. Samsung needs to rediscover its innovative edge if it wants to maintain its position at the top of the Android market.
Historically, the S Pen has been a defining feature of the Ultra line, setting it apart from the competition. Its integration with the software, along with its Bluetooth capabilities for remote control and air gestures, provided a unique level of functionality. Removing this feature feels like a baffling decision, significantly impacting productivity and creative workflows. The basic stylus functionality that remains feels like a hollow imitation of what it once was, a stark reminder of what’s been lost. For users who relied on the S Pen, this change is a major downgrade, and it's hard to justify the Ultra moniker without its signature tool.
Adding insult to injury, the price of the S25 Ultra remains stubbornly high, mirroring its predecessor. In previous iterations, the inclusion of the advanced S Pen justified the premium cost. Now, with a key feature stripped away, the price feels inflated. Consumers are essentially paying the same for less, which is a difficult pill to swallow. One expects innovation and added value with each new generation, not the removal of a beloved feature while maintaining the same premium price.
Beyond the S Pen debacle, the S25 Ultra does offer some improvements. The camera system, as always, is a highlight, promising enhanced image quality and improved zoom capabilities. Performance is snappy, thanks to the latest processor, and the display remains vibrant and beautiful. However, these improvements feel incremental rather than revolutionary. They are expected advancements, not groundbreaking innovations that would justify the high price and the loss of the S Pen’s Bluetooth functionality.
It feels as though Samsung is resting on its laurels with the S25 Ultra. While the core hardware is solid, the removal of the Bluetooth S Pen and the unchanged price point betray a lack of understanding of what made the Ultra line so compelling. This decision feels like a step backward, leaving loyal Samsung users questioning the brand's direction. In a market saturated with premium smartphones, Samsung needs to do more than simply iterate; they need to innovate and provide genuine value. With the S25 Ultra, they’ve sadly missed the mark.
Verdict:
The Galaxy S25 Ultra is a powerful phone with a great camera and display. However, the removal of the Bluetooth S Pen and the unchanged price make it a disappointing offering. Users who valued the S Pen's advanced features should look elsewhere, and even those considering their first Ultra phone might find better value elsewhere. Samsung needs to rediscover its innovative edge if it wants to maintain its position at the top of the Android market.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, February 21, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy tohear you are pleased with the improvements that have been made to this device including the camera and display quality. We have provided a link to an article to help you with the redesigned S Pen capabilities, and integrating them in to your usage. We have also provided links to the full device manual and the Samsung Support Team to help discover the hand gestures and voice commands that can be used with your device, and answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
S PEN DOWNGRADE
on May 4, 2025
Posted by: JFin
from Ohio
Expertise:Expert
Possibly returning it soon. There are some things I love about this phone. When trying to set up my S Pen is when I found out that the functionality of it has been downgraded. I've been buying Samsung phones happily for years but why pay more for a phone that I've lost one of my favorite features of.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R Team, May 5, 2025
Hi JFin, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the functionality of a device and accessories can cause frustration, and hinder your overall enjoyment of your device. We have provided a link to an article to help you with the redesigned S Pen features and help you integrate them in to your usage. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can also use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Dissatisfied with camera
on March 26, 2025
Posted by: Doc Sammy
from Ohio
Expertise:Intermediate
Very, Very, very disappointed with the quality of pictures using this flagship phone. Ai is very good. Keep your old phone, wait for a better camera.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Doc Sammy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is to have a new device that is not meeting your expectations. We have provided links to resources to help you resolve this frustration with your camera at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera
on May 8, 2025
Posted by: RaiDoc
Expertise:Expert
Unfortunately I need to give this model a one star. Here are the reasons why and they're all to. do with the Camera. I have owned ever Samsung Ultra since the 20. The 23 Ultra the camera was exceptional in every way. The 25 instead has problems. It hunts constantly on Micro. The zoom is not as good as the 23. The wide landscape feature again does not work as well as that of the 23 and it hunts on occasions. The color saturation on photographs is bland and dull. The 23 was exceptional. And finally the flash often does not work on Auto when it should. I am a fairly passionate amateur photographer and could use my 23 often as a ready back up for my Nikon 850 or X6 semi pro cameras - imagine that. The 25 is the worst camera I've ever had on a phone.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, May 9, 2025
Hi there RaiDoc, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when the camera of your device is not meeting your expectations. We have provided links to a few resources to help you troubleshoot this matter at your convenience. This includes an article to help you with all of the different features and settings of your camera. We have also provided a link to the Samsung Support Team if you continue to experience this frustration and would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy it
on May 19, 2025
Posted by: DDelk
from Chicago
Expertise:Intermediate
This phone sucks I shouldn't have upgraded. Sometimes I can't press buttons on the screen, the front Camara puts a filter on my selfies that I have yet to figure out how to remove it, my whole home screen that shows the time and temperature just disappeared way to many glitches
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, May 19, 2025
Hi DDelk, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations. We have provided a link to an article to help you with the camera settings and features of your device. We have also shared links to the full device manual to help you with additional settings, and to the Samsung Support Team to help resolve the frustration with the software changes. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever gad
on June 10, 2025
Posted by: Jay2bee
[This review was collected as part of a promotion.] The galaxy AI is super helpful in the new galaxy s25 ultra. It helps in many situations from simple artwork help to questions you may have. This phone is truly a small computer at your finger tips. Also I love the Samsung dex feature on the phone so I can cast with ease. I can honestly say with just the small feature above and the rest..this is by far the best phone I've ever had. If you want to take great photos and video...this is the phone for you. If you love to draw, then you will love the stylus.
Value
5
Written by a customer while visiting Samsung US