Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,549 Reviews)
Rating breakdown 8,549 reviews
5 Stars
7,299
4 Stars
1,003
3 Stars
142
2 Stars
52
1 Star
53
78%of customers recommend this product.
(
246 out of
317)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
1
Samsung did us loyal customers dirty
on February 25, 2025
Posted by: DisabledTechGuru
[This review was collected as part of a promotion.] After being a loyal Samsung customer since the introduction of the Note series, I can officially say that I'm done with Samsung after they removed the Bluetooth capabilities from the spen. As someone who disabled, I depend on the spen to take pictures when I'm but physically able to get to my phone and take the picture. This is a huge slap in the face to those of us with disabilities and I will no longer celebrate Samsung's inclusivity In the disabled community because they have OFFICIALLY shown us the door. I will but be buying another Galaxy flagship phone until the Bluetooth capabilities are added back to the spen.
Value
1
Response from Samsung USBy R&R Team, March 3, 2025
Hello DisabledTechGuru, we are grateful to you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how valuable specific functionality of your device are to you every day. We would love to help you discover the changes int he functionality, and ways you can continue to use your camera without the device directly in hand. We have provided a link to an article to help you with the features of the redesigned S Pen. We have also provided a link to the full device manual to help you discover the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Lost features
on March 12, 2025
Posted by: DisappointedCustomer
[This review was collected as part of a promotion.] Sadly this phone is a downgraded version of the older S ultra phones. How can you not upgrade the battery or downgrade the s Pen? Features keep getting taken away and phones aren't the upgrade that people want anymore. Felt like a downgrade.
Value
2
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you maximize the battery life, and discover the redesigned features of the S Pen for the best possible experience with your new phone. We have provided links to troubleshooting guides for the battery life of your device, and an article to help you discover ways to use the new S Pen of your phone. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can now use with your phone to control specific functionality. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Crazy fast
on February 11, 2025
Posted by: Coachdana530
[This review was collected as part of a promotion.] I upgraded from an S22 ultra and everything about the phone feels blazingly fast the seamless action across apps and devices with my other Samsung devices including my watch, buds, sound bar and TV is amazing. Can't say I'm overly impressed with their new Now Brief, it's nice, but not ground shaking, in fact don't really use it. However the AI, such as auto transcribe is amazing....so saying it has crashed twice in a week doing nothing more than reading +on two different apps)... It started right back up, but no way to give 5 stars when that happened.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A great addition to my Galaxy family.
on March 1, 2025
Posted by: 88raygen
[This review was collected as part of a promotion.] The Galaxy S25 Ultra will give you a seamless experience with its lightning-fast app transitions. This powerhouse of a phone deserves all five stars for its smooth, efficient multitasking capabilities. Whether you're switching between heavy-duty gaming or streaming videos, it performs flawlessly.
Truly a top-tier device!
Truly a top-tier device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing camera!!
on March 23, 2025
Posted by: Nakita024
[This review was collected as part of a promotion.] I got the Galaxy S25 Ultra, mainly for the 100X zoom camera, which works great if you can hold still enough. But the pictures are amazing.
I'm not so impressed with the talk to text feature. It doesn't separate my sentences. It adds a period in between words without spaces in places they don't belong, so it always looks like a web address.
It's never verbatim to what im saying. I have had to fix more mistakes on the talk to text on this phone than any other phone I've ever had.
The seamless action across apps is great. Everything transitions very smooth. I also like the now brief every morning, afternoon and evening. It gives me the weather which I love.
I haven't had a chance to use the audio eraser function yet, but im very excited to try it out. It could come in very useful if it works good.
All in all it is a great phone it has a few little minor kinks to work out, but I would definitely recommend this phone, Especially if your an avid android user
I'm not so impressed with the talk to text feature. It doesn't separate my sentences. It adds a period in between words without spaces in places they don't belong, so it always looks like a web address.
It's never verbatim to what im saying. I have had to fix more mistakes on the talk to text on this phone than any other phone I've ever had.
The seamless action across apps is great. Everything transitions very smooth. I also like the now brief every morning, afternoon and evening. It gives me the weather which I love.
I haven't had a chance to use the audio eraser function yet, but im very excited to try it out. It could come in very useful if it works good.
All in all it is a great phone it has a few little minor kinks to work out, but I would definitely recommend this phone, Especially if your an avid android user
Value
4
Response from Samsung USBy R&R Team, March 25, 2025
Hey there Nakita024, we appreciate you taking time out of your day to share your experience of your new Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so thoroughly enjoying the usage of your new device, especially the camera and features of Galaxy AI. We have provided a link directly to the Samsung Support Team. These experts can work with you one on one through chat to assist you resolving the matter with your talk to text. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, terrible S Pen
on April 8, 2025
Posted by: OldNoteMan
Expertise:Expert
Battery life is exceptional. Phone is really fast... but the S Pen took major steps backwards. Not only did they take away functionality, but the tracking and tip is cheaper and not as precise as past models. I take notes everyday and am very disappointed
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
2
Response from Samsung USBy R&R Team, April 9, 2025
Hi there OldNoteMan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the battery life and speed of your device. We understand how important the functionality of the S Pen is to you every day, and we would love to help you integrate the redesigned features into your usage, and troubleshoot any frustrations. We have provided a link to an article to help you with these features, and also to the Samsung Support Team to help offer additional assistance if necessary. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
all around great smartphone.
on May 10, 2025
Posted by: William
Expertise:Expert
Best phone for 2025. Amazing specs, great camera, the UI is simple and easy to use for all demographics.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 13, 2025
Hi William, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic toh ear that you are so pleased with the ease of use, and features of your phone. We hope you have also found opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Almost Perfect
on May 13, 2025
Posted by: LovelyXYZ
Expertise:Expert
An almost perfect smartphone that has lots of things including the AI features that help me a lot. The only downgrade of it to not make the phone it perfect is removing the sPen Bluetooth. I used to do lots of things with it.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 14, 2025
Hi LovelyXYZ, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the features of your device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the full device manual that also highlight the hand gestures and voice command you can use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US