Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,526 Reviews)
Rating breakdown 8,526 reviews
5 Stars
7,280
4 Stars
1,001
3 Stars
141
2 Stars
52
1 Star
52
78%of customers recommend this product.
(
245 out of
315)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
One Thing Is Missing
on June 5, 2025
Posted by: SamsungLuva
[This review was collected as part of a promotion.] I love everything about my phone except the fact that I can't snap photos with my S pen anymore 🥺 (I must use my watch now).
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Smartphone That Got Everything Right
on June 5, 2025
Posted by: Brannon
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is hands-down the best phone I’ve ever owned. From the moment I picked it up, everything felt premium, the sleek design, the vibrant display, and the insanely smooth performance. The 200MP camera is next-level. Day or night, it captures detail like a DSLR in my pocket. I’m constantly impressed by how sharp and vibrant my photos come out, and the Galaxy AI editing tools are actually useful, not just gimmicks.
Battery life? It easily lasts me a full day with heavy use and still has juice left. I multitask a lot, and the Snapdragon chip doesn’t flinch. Gaming, video editing, or running multiple apps at once is effortless. The S Pen is a bonus I didn’t think I’d use as much as I do. Now I take notes, mark up photos, and sign documents daily.
Samsung nailed it with this one. It feels like they listened to everything users wanted and delivered. This isn’t just a phone, it’s my camera, notepad, gaming device, and mobile office all in one. I genuinely love using it every single day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Could be a Great Phone If It Would Stop Crashing
on June 6, 2025
Posted by: Zach
Expertise:Intermediate
Verified Purchase:Yes
I'm sure the phone itself is excellent, however, it keeps randomly turning itself off or restarting and everything I have tried seems to be failing in terms of finding a solution. Therefore, currently my experience with this phone could only be 2 stars as it can not be relied upon.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, June 6, 2025
Hey Zach, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you troubleshoot the crashing you mention experiencing with your device, and we have provided al ink to an article to assist you at your convenience. We have also shared a link to the Samsung Support Team and warranty information if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chrysta
from CA
Expertise:Intermediate
Verified Purchase:Yes
I have been using this phone for over a month. So far I like it compared to my Samsung Flip 6.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: SG26
from Miami Beach, FL
Expertise:Intermediate
Verified Purchase:Yes
Great phone, battery is improved, love the incorporated pencil.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ron W
from St Clair, Missouri
Expertise:Expert
Verified Purchase:Yes
I am extremely pleased with the Samsung s25 ultra 1tb unlocked phone. Connecting it to a network and porting the existing number was easy. The phones performance has been outstanding regardling speed and usability. I'm very impressed with the camera and it's flexibility as it takes excellent pictures. The audio sound volume is very good and easy to hear without issue. All my Bluetooth devices connected immediately and stay connected. The S25 Ultra will handle all the apps and tasks I need to do and more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Marva
from Mesa, AZ
Verified Purchase:Yes
I haven't bought a new phone since 2017 when I purchased the Note 8 -- and I loved the Note 8, so I really, really didn't want to buy a new phone -- but so far I'm really liking this one. It's a hefty beast; quite a bit heavier in my hand than expected, but I keep looking at how many apps I can use and how much room is left (so much room is left), and how much power it still has even after fooling around on it all day long, and the fact it doesn’t have that stupid weird button on the side that summons a demon app for no reason... anyway I think I might be happy with this one as well.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the 📷 on this phone it makes it seem so real
on June 6, 2025
Posted by: Shaynerob
[This review was collected as part of a promotion.] I use my phone to play games and to keep in touch with everyone
Value
5
Written by a customer while visiting Samsung US