Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,526 Reviews)
Rating breakdown 8,526 reviews
5 Stars
7,280
4 Stars
1,001
3 Stars
141
2 Stars
52
1 Star
52
78%of customers recommend this product.
(
245 out of
315)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Everything I had hoped for!
on June 2, 2025
Posted by: Miuchuku
[This review was collected as part of a promotion.] This is the phone that can do it all! I am impressed with the creativity that comes with Galaxy AI in editing my pictures, and the S Pen make doing to such a breeze. I love taking notes on this screen it is huge. Bixby is great too taking, creating events in my calendar automatically. I love gaming on this phone, everything loads up so fast and gameplay is so smooth. I really like the transition feature on call, it came in handy when on abroad and fun to test on friends who speak different languages.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kinda disappointing
on June 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I give it 3 stars. Maybe it was me in my own head thinking this phone was going to be amazing and so much better in the series but to me it's glitchy. It almost seems like a downgrade from previous versions for instance I know you don't need the stylus to take pictures because there's other ways to do it but why even have a air commands button when it's useless I hate that the stylus is just literally a stylus well it does more but I really like being able to controll volume change songs take pictures etc etc. I do like the new gaming hub and the individualized customizations for each game. The screen isnt that impressive to me also feel like it was a downgrade I'm sorry the graphics quality of the screen and maybe it's just me but I feel like the screen itself is curved which is awesome while playing games and if it's not it feels like it is.
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey Dixoncedar, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how valuable your device is to you, and wanting specific functionality. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to an article to help you with the speed of your device. Lastly, we have provided a link to the Samsung Support Team to assist you one on one if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Not a Fan of Rounded Corners
on June 2, 2025
Posted by: ThisWillHelp
[This review was collected as part of a promotion.] I did not like the rounded corners. Felt like the display got cut in the corners. Return it. Now I am waiting for Galaxy S26 Ultra, hope it comes with sharp corners(better features).
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hi there ThisWillHelp, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We appreciate you sharing your preference for the appearance of the device, as we continue to strive for innovation and experiences our customers crave and love every day. We hope you'll reach out to us again any time you would like to share additional feedback about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional!
on June 3, 2025
Posted by: Rayvenmad
I have been using this phone for a couple of months and I absolutely love it. Being a huge fan of Samsung in general I couldn't wait to get this phone. It does everything and more! Making my life easier and the battery life is exceptional! Finally!! that is always been my biggest drawback of Galaxy phones. The batteries never last. This phone has not yet run out of battery in a day. And I use my phone constantly for work and personal. I've also dropped it multiple times and to my surprise, no damage at all. So I'm going to go ahead and give this a five star! Thank you Samsung!!
Written by a customer while visiting Samsung US
Customer Rating
4
Ultra vibes
on June 3, 2025
Posted by: PINKGODDESS
[This review was collected as part of a promotion.] Samsung Galaxy Ultra..fantastic camera...great device for storing messages
Value
4
Written by a customer while visiting Samsung US
Posted by: Jeremy
from Texas
Expertise:Expert
Verified Purchase:Yes
Love the square design. Fast processor. Amazing pictures both close and far away. Light and clean sleek design. This is my fourth galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good, the screen fits well in your hand.
on June 3, 2025
Posted by: Freddy77good
[This review was collected as part of a promotion.] Artificial intelligence works poorly, sometimes it speaks to me in English, then in Russian, then in Spanish. And when I say: Look for something in America near money, but all the information I get is related to Russia and so on every time.The battery drains to 28% in 3 hours
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey Freddy77good, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know it can be frustrating when your device is not aligning to your expectations in functionality. We have provided links to resources to help you with the battery life of your device. We have also shared a link to the Samsung Support Team to help you with the different languages experiences you mention when using the features of Galaxy AI. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Efficient, Smart, and Built for Work-Life Balance
on June 5, 2025
Posted by: ryanc7
[This review was collected as part of a promotion.] As a 30-something professional juggling meetings, emails, and daily tasks, I rely heavily on my Samsung Galaxy device to stay productive and connected. The integration of Galaxy AI has truly elevated the experience such as summarizing notes, scheduling tasks, and even translating emails in real time. I highly recommend it!
Value
5
Written by a customer while visiting Samsung US