Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,515 Reviews)
Rating breakdown 8,515 reviews
5 Stars
7,271
4 Stars
999
3 Stars
141
2 Stars
52
1 Star
52
78%of customers recommend this product.
(
244 out of
314)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Posted by: Peter
from Atlanta, GA
Verified Purchase:Yes
Graet design, fast speed, clear picture screen, longer battery hours, high quality pictures!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 27, 2025
Hi Peter, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the design, speed, camera quality, and lastin gbattery with your new device. We hope you have also found the opportunity to explore the ways in which Galaxy AI can further enhance your experience with your device. We have provided links to the device manual to help you and to the Samsung Support Team to answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Eniola
from Greensboro, NC
Expertise:Expert
Verified Purchase:Yes
I rated this way because of the S Pen you downgraded.
No, I would not recommend this to a friend.
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, May 30, 2025
Hi there Eniola, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day, and we would love to help you with the redesigned features of the S Pen. We have provided a link to an article to highlight the usage of these features. We have also shared a link to the full device manual that will highlight the usage of hand gestures and voice commands you can use with your device. We have lastly, shared a link to the Samsung Support Team to offer any additional assistance or answer questions you may have. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Gabriel
from NC
Expertise:Expert
Verified Purchase:Yes
Nice phone to have. It meets all my needs i will recommend this phone to anyone looking for a good phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed After 10+ Years with Samsung
on May 30, 2025
Posted by: Anonymous
from San Francisco
Expertise:Expert
I've been a loyal Samsung user for over 10 years, but the Galaxy S25 Ultra is the last straw. The camera is a massive downgrade. The S22 — and especially the S23 — performed much better. On the S25, the autofocus constantly struggles: it randomly shifts focus points, often locks onto the wrong subject, and forces you to dig through forums just to get a decent dual-plane shot. To get anything usable, you have to switch to the ultra-wide lens or Pro mode — it's ridiculous.
The camera takes forever to launch. Anything in motion is a blurry mess. The photos look flat, dull, and lifeless. Even the 10x zoom on my S21 Ultra — which is nearly five years old — is better than this. I’ve actually started carrying my old Samsung phone just to take proper pictures. That alone is incredibly frustrating and disappointing.
A phone should be enjoyable to use, not an obstacle every time you want to take a photo. No matter how good the rest of the phone is, the camera ruins the experience. Huge letdown.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there OliverPike, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you maximize your experience with your device and get the best possible photos and videos with your new phone. We have provided a link to an article to help you with the different features and settings with the camera on your device. We have also provided a link to an article to help you with the camera app on your device. We have also shared a link to the Samsung Support Team if you continue to experience frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Very easy transition and quite happy with the unit itself and the camera; takes excellent pictures. The product seems to be top-notch with the built quality and the battery last little bit longer compared with other smartphones that I had used. It is constantly telling me fingerprint doesn't match. I used and scanned my print with the protector installed, but it’s not manufacturer fault. However, I had used fingerprint on previous ones with screen protector without problem. Overall it is one of a great smartphones in the market.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra the best
on June 1, 2025
Posted by: ByrdsDroid62
[This review was collected as part of a promotion.] I love the several features especially the camera. The pictures are very clear even in low light. The phone itself is slim and light in the hand. The battery life performance is great since I don't have to charge my phone until the night time. The display is stunning with the vibrate colors and the resolution is sharp. I also love the Galaxy AI generated Now Brief that provides daily insights throughout the day. It usually keep me abreast of what i have on my calendar. This is a very fantastic Android phone that I would never switch. Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy AI is a great feature
on June 2, 2025
Posted by: SerfNTurf
[This review was collected as part of a promotion.] The Galaxy AI is a great feture in the newer devices like this one as well as the great camera qualitly followed by the soumd quality the device overall deserves 5 stars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but easy to break
on June 2, 2025
Posted by: Inmortal356
[This review was collected as part of a promotion.] After having it over a couple months the only problem i have with it, is the charging port, it stopped working the super fast charging due to "moisture in the port" with didnt have and never came back
Value
3
Response from Samsung USBy R&R Team, June 3, 2025
Hello Inmortal356, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know optimal charging speeds are important to your for you enjoyment and continuing usage of your device. We have provided a link below to the Samsung Support Team to assist you in addressing and resolving the experience you mention with your charging port. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US