Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,585 Reviews)
Rating breakdown 19,585 reviews
5 Stars
16,886
4 Stars
2,114
3 Stars
351
2 Stars
108
1 Star
126
85%of customers recommend this product.
(
751 out of
883)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
Battery life is terrible
on August 18, 2025
Posted by: Dayna08
[This review was collected as part of a promotion.] I love the phone the camera quality is amazing the phone is pretty amazing that's the battery life is absolutely terrible in 2 hours it's dropped 30%
Value
3
Response from Samsung USBy R&R Team, August 19, 2025
Hi there Dayna08, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the camera quality and features of your device. We have provided links to articles to help you maximize your battery life, if the intelligent battery did not maximize automatically as intended. We have also shared links to the Samsung Support Team and warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone
on August 22, 2025
Posted by: DWILLS
[This review was collected as part of a promotion.] Overall, I love my galaxy s25 ultra. Sometimes it does tend to lag on certain apps or while connecting Bluetooth to something. I have had times where after having it connected in my car then get out and go walk around places and go to look at my phone and my screen will be black with a backlight.. then shut the screen back off then back on and it's fine. So, idk. A glitch I guess. Overall though, I love the speed and that its easy to use and navigate.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This device is a beast! BUT...
on August 22, 2025
Posted by: SemoATL
[This review was collected as part of a promotion.] ..BUT...VERY DISAPPOINTED to loosen the Bluetooth pen and it's functionality especially taking photos!!!!
Please bring it back!
Please bring it back!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the fact that this phone has a stylus.
on August 23, 2025
Posted by: GMoneyNYC
[This review was collected as part of a promotion.] I love the Galaxy AI features this phone has to offer and this phone has been a helpful companion to me in my everyday use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra is a Powerhouse with Brains
on August 24, 2025
Posted by: S25Future
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra with AI Galaxy for a little while now, and honestly—it feels like Samsung built this phone for someone like me who needs speed, power, and durability all wrapped in one sleek device. The display is insane. At nearly 7 inches with crazy brightness, I can finally check messages or watch videos outside without squinting like I’m staring at the sun. Everything is smooth and crisp—it almost makes other screens feel outdated. The camera setup is next level. The 200MP lens plus the zoom options actually made me retire my point-and-shoot camera. Photos are sharp, night shots look alive, and AI Galaxy editing tools make average pictures look professional.
Now, the downsides—it’s definitely not cheap, and I do miss the S Pen’s extra Bluetooth tricks, but those are minor compared to everything else this phone brings to the table.
Bottom line: if you want a phone that’s not just powerful but future-proof, the S25 Ultra delivers. This thing is a beast, and I honestly don’t see myself needing another upgrade for a long time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is one of the best and powerful devices out
on August 24, 2025
Posted by: Hersonhhh
[This review was collected as part of a promotion.] The AI feature is one of the best elements in this phone, it's so accurate and can turn anything that's obstructing object into something more cohesive and appealing.
Honestly it's the best out there because I tried different companies which I don't want to mention, but they all seems to have errors but this one does it with such an amazing precision.
Honestly it's the best out there because I tried different companies which I don't want to mention, but they all seems to have errors but this one does it with such an amazing precision.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing, but 2 things missing
on August 24, 2025
Posted by: Sethismyname
[This review was collected as part of a promotion.] I love the phone, there are so many things about it that are great. I love the size, the screen, the speed, most of the Galaxy AI, and others. There are 2 things that I feel are lacking.
1. Battery life. It's not bad, but with the tech that's out there, I expected more, especially at this price.
2. The camera. I can take amazing pics, if the light is right.
Value
4
Response from Samsung USBy R&R Team, September 4, 2025
Hey there Sethismyname, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the features and usage of your device. We have provided links to articles to help you maximize the battery life of your device, and discover the different camera settings and features to capture the best possible photos and videos. We have also shared a link to the Samsung Support Team if you have questions or continue to experience these matters with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 25, 2025
Posted by: Bbblllll
[This review was collected as part of a promotion.] Amazing phone , screen is great and anti reflective coating is excellent . Galaxy ai definitely makes things easier and really is like an assistant . Personally I think the camera is good and multitasking is very handy
Value
5
Written by a customer while visiting Samsung US