Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,729 Reviews)
Rating breakdown 19,729 reviews
5 Stars
16,997
4 Stars
2,129
3 Stars
360
2 Stars
112
1 Star
131
86%of customers recommend this product.
(
849 out of
992)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
Major flaws
on August 5, 2025
Posted by: Shelton
[This review was collected as part of a promotion.] Phone is just an ok phone. Notifications and alarm doesn't work. That is a major setback... called samsung three different times and couldn't resolve the alarm feature
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hey Shelton, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important your alarms and notifications are to you every day, and we would be more than happy to help you resolve these frustrations. We have provided links to resources to assist you with your troubleshooting at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device to help you work towards a resolution if these matters continue with your device. Thank you for being a Samsung customer. -Elizabeth
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
s21 vs s25 no changes minus camera
on August 5, 2025
Posted by: photofanatic2
[This review was collected as part of a promotion.] I had s21 i don't see much of a difference. one thing that wss key to me was the camera, that's what I loved about thr s21 100x zoom. I noticed s25 doesn't have that capability and pictures aren't as clear. phone is easy to use since things didn't really change but am disappointed about the camera feature.
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hi there Photofanatic2, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love to help you maximize your experience and have the best possible photo and video taking experience with your device. We have provided links to resources to hepl you with the clarity of your photos and the different camera features and settings on your phone. We have also provided links to the complete manual to help you discover the new features like Galaxy AI, and integrate them in to your usage, and to the Samsung Support Team if you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing and well rounded for the price
on August 5, 2025
Posted by: SupYALLbois
[This review was collected as part of a promotion.] The galaxy ai is incredible, it uses amazing processing to instantly make anything clearer. I have taken pictures and videos spanning terabytes of storage, and it hasn't struggled or delayed once.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade
on August 5, 2025
Posted by: Superrick
[This review was collected as part of a promotion.] I recently upgraded from my old s22 ultra to the new s25 Ultra with Galaxy AI and I am amazed. The new 200mp camera upgrade makes it worth it alone! Combine that with the Galaxy AI and you get amazing photos every time. The OLED screen and vibrant colors can't be beat!
The processing speed is insane, zero lags zero distortions. I wish Samasung would integrate a thermal imaging camera as well!
The processing speed is insane, zero lags zero distortions. I wish Samasung would integrate a thermal imaging camera as well!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Im so happy
on August 5, 2025
Posted by: Olive2009
[This review was collected as part of a promotion.] Totally worth it, the camera in itself is worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera use
on August 5, 2025
Posted by: Bomaclan
[This review was collected as part of a promotion.] This camera is truly remarkable for capturing moments. I love seeing how much my 15-year-old daughter enjoys using it. It really brings her joy and creativity to life. Er enjoys using it. It really brings her joy and creativity to life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I would require, nothing I wouldn't!
on August 5, 2025
Posted by: FollowerOfYahweh
[This review was collected as part of a promotion.] I have had the Note series or what is now the "Ultra" series, since the Galaxy Note 3. Without surprise, this is the best oteration, yet, especially the AI features, that are advancing at an astounding rate. "Gemini" helps me with everything from composing Emails, to preventing me from ruining my clothes by using the wrong addition to detergents, and even recipes. Very natural in conversation (Live mode) as well. The S-Pen, the main reason I stick with Ultras is a game changer, and I use it on a daily basis, for note taking, to "magnify" specific areas of the screen, screen writing on screenshots, etc." Those who are concerned about Bluetooth support being no more, you can still do everything as before. Example, "Saying Capture," for a photo, and much more. I recommend the S25 ULTRA, and it's a well deserved "flagship" titled device.
The camera and video features are also top of the line, with more options than many would be able or interested in using, for those who do, you can tweak videos to your heart's content, delete unwanted audio in post editing, as well as remove a subject with AI, such as a "Photo bomb," and it is amazing how natural it turns out.
Look no further for your do-it-all device!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on August 6, 2025
Posted by: HarlemNote
[This review was collected as part of a promotion.] I had tested this phone out with someone else that owned it. In always impressed my Samsung S series.
Value
5
Written by a customer while visiting Samsung US