Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(23,254 Reviews)
Open Ratings Snapshot
Rating breakdown 23,254 reviews
5 Stars
19,940
4 Stars
2,555
3 Stars
450
2 Stars
140
1 Star
169
86%of customers recommend this product. 
(
1,128 out of 1,311
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3 out of 5
3
S Pen Bluetooth missing....
on November 24, 2025
Posted by: Anonymous
from Orlando
Expertise:Intermediate
Verified Purchase:Yes
It's a great phone, yes... But the Bluetooth functionality on the S Pen is one of the many things I used to use on my S23U, and on the S25U it's something I miss and really need... Samsung is disappointing. Instead of improving, they're gradually removing features that are valuable to their users.
Instead of progressing, they're going backward, and I've used this brand my entire life, both at home and on my mobile devices and headphones.
But little by little, as a customer, I'm becoming disappointed by the brand's poor decision-making, driven by their obsession with "lightening" things. In that pursuit, they're removing features that are important to certain users (like me).
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, November 24, 2025
Hi there Angel Martinez, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your phone. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full manual for your device to assist you with the hand gestures and voice commands you can use with your device from a distance. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone
on December 7, 2025
Posted by: Paco202
[This review was collected as part of a promotion.] These exceptional phones offer remarkable battery life. I primarily utilize them for social media, and the 200MP camera captures stunning photographs. Among the valuable Galaxy AI features, Photo Assist stands out, particularly the Photo Eraser.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not satisfied
on December 31, 2025
Posted by: Malar
from AR
Expertise:Intermediate
Verified Purchase:Yes
Apps are slow and processing speed is less. I traded for Samsung s22. My bad. Old phone itself best.
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2026
Hi Malar, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when you have a new device that is not meeting your expectations in functionality. We have provided links to articles to help you adjust the refresh rate of your device, and troubleshoot any slowness you are experiencing with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience this frustration with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the price tag
on January 22, 2026
Posted by: C Williams
from California
Expertise:Expert
Verified Purchase:Yes
It's extremely slow to open apps, even on wifi. I have to close them out a bunch of times to get it to open, and i dont have very much downloaded on it yet.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 22, 2026
Hi C Williams, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided links to troubleshooting guides to help you maximize the speed, and recommend beginning with the refresh rate of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed with the camera
on February 23, 2026
Posted by: Fazz
Verified Purchase:Yes
Pictures are blurry. I expected the high end camera to be exceptilnal. I chose s25 ultra instead of Pixel 10 pro xl and regret not taking that. Had an s22 ultra before.this and had similar issue. Looks like nothing changed
No, I would not recommend this to a friend.
Features
3 out of 5
3
Response from Samsung USBy R&R Team, February 23, 2026
Hey Fazz, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have a device that is not meeting your expectations. We have provided links to a few articles to help you with the different features and settings available on your device, and troubleshoot the blurry photos you mention experiencing. We have also provided a link to the Samsung Support Team to assist you if you continue to experience this matter with your device, or you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It helps me with my everyday work because its like
on March 19, 2026
Posted by: Johnniw2019
[This review was collected as part of a promotion.] I you it,for looking up parts and find problem on cars
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This phone is a nice upgrade
on October 22, 2025
Posted by: PriCeC1107
[This review was collected as part of a promotion.] I really like the additional features this phone has. The camera is great. And does incredible photos/videos. Streaming quality is awesome as well. lts a really snappy phone. Extremely happy about the battery life being reliable as well. And not to mention the galaxy AI. It has any answer for anything you could ever need to know. It's by far one of the perks on this model. Don't forget the S pen too!!!
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Text message customize notification
on February 21, 2025
Posted by: Ellie
I brought my Galaxy S25 Ultra a month ago and I have been trying to set a separate notification for my text messages. I have tried this step below - and these steps did not work. There is no option within the phones settings
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.
Response from Samsung USBy R&R Team, February 24, 2025
Hi there Ellie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day. We have provided links to a few resources to assist you if the settings you are choosing are not then operating as expected. These include the full device manual and the Samsung Support Team. These experts can work with you one on one to align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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