Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,693 Reviews)
Rating breakdown 19,693 reviews
5 Stars
16,967
4 Stars
2,126
3 Stars
358
2 Stars
112
1 Star
130
86%of customers recommend this product.
(
826 out of
966)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
Samsung the best with some flaws
on March 24, 2025
Posted by: Maddy16
[This review was collected as part of a promotion.] Its been about a week I have been using the S25 ultra and I really love it. I'm back to samsung after almost 6 years and they have really changed the game. The amount of customizations and appealing features make this one feel amazing for daily use.
The only few things that I miss is the Bluetooth for S-Pen and the battery is major drawback as it is draining too quickly. Even after doing lot of updates for battery saving, it doesn't help. Overall, at the price range I expect a better battery, but still it's a great phone for daily use.
The only few things that I miss is the Bluetooth for S-Pen and the battery is major drawback as it is draining too quickly. Even after doing lot of updates for battery saving, it doesn't help. Overall, at the price range I expect a better battery, but still it's a great phone for daily use.
Value
4
Response from Samsung USBy R&R Team, March 25, 2025
Hi there Maddy16, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are overall pleased with your new phone, and loving the usage every day. We would love to help you with the features of the S Pen and the battery life of your device. We have provided a link to an article to help you with the redesigned features of the S Pen and ways to integrate them in to your usage. We have also provided a link to the full device manual to help you with the hand gestures and voice commands you can also use for hands free control of your device. The battery of your device should optimmize and maximize after a short period of usage. If this isn't the case for you, we have provided a link to the Samsung Support Team and your warranty information for your convenience. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone bad glass!
on March 26, 2025
Posted by: Beatngu
[This review was collected as part of a promotion.] One ui 7 is fun and different phone is awesome quick and customizable.. Screen scratches EASY not sure why but definitely not the same quality glass as the 24 ultra. Kinda a bummer.
Value
3
Response from Samsung USBy R&R Team, March 26, 2025
Hi there Beatngu, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the features and usage of One UI7 with your device. If you are concerned about the durability of your display, we have screen protectors available for your device to offer you the peace of mind you may be seeking. We have provided a link to the Samsung Support Team if you have any questions about accessory options or any features of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on June 8, 2025
Posted by: hokage
[This review was collected as part of a promotion.] I love how nice the display is and the cameras compared to my old phone and in general is great. I mostly got this phone because of the new AI features and it is living up to the expectation
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on June 14, 2025
Posted by: LuvSamsung
from Atlanta, GA
Expertise:Intermediate
Great Phone for the price. I love the new hardware and software. I just wish Samsung would make an ultra lite without the pen, but keep the camera. Decrease the size to 6.5. keep up the good work.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am really happy with this phone
on June 24, 2025
Posted by: Gambler
[This review was collected as part of a promotion.] I'm really happy with this phone it takes great photos and makes tasks super easy to do and screen size is perfect
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
POOR DESIGN
on September 28, 2025
Posted by: NICOLE
from NEWPORT BEACH
Expertise:Intermediate
VERY POOR DESIGN. THE DISPLAY ON TOP IS SO SMALLLLLLLLLLLLL TO SEE THEM. VERY HARD TO HEAR CONVERSATION IN RESTAUARANT,. SAMSUNG MUSIC APP SOME TIME DIES NOT PLAY SONGS AND SKIP TO OTHER SONGS. SOME IT DELETE PICTURES BY ITSELF. SOUND SYSTEM IS AWFUL, YOU MUST HAVE SMALLLLL FINGERS FOR KEYBOARD. IT TAKES SEVERAL SHOTS TO GET A CLEAR PICTURE. SOMETIME I HAVE TO REBOOT THE PHONE TO GET CLEAR PICTURES.. IF I USE HEADSET AND MY PHOBE IN THE POCKET,WHEN I WALK,IT HANG UP THE PHOBE OR SWITCH TO DIFFERENT SONGS.NOT GOOD TAKING PICTURE IN THE DARK.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hi there Nicole, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not aligning to your expectations. We would love to help you resolve your frustrations, and have provided links to troubleshooting guides to assist you with the camera, music, and additional settings and capabilities of your device. We have also provided a link to the Samsung Support Team to offer additional assistance for a resolution if these frustrations continue. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Customizing App Screen
on October 24, 2025
Posted by: Jay1
from Spartanburg, SC
Expertise:Intermediate
Hey... I love Samsung!!! Just brought the Ultra, and I am having fun!!! My only complaint is that it's long or my hand is short whoopty doo!!! Any way, is there a way to get apps to settle at the bottom of screen vs the top? I tried with custom but they still pop back to the top. I think this would be great for us short thumb samsungites!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like the new camera and speed of the phone.
on March 24, 2025
Posted by: GTBUZZFAN12
[This review was collected as part of a promotion.] I switched from a Galaxy S22 Ultra, so the upgrade was significantly. I really like the new camera and speed of the phone. The audio eraser function is also great for isolating certain sounds and removing unwanted background noises.
Value
5
Written by a customer while visiting Samsung US