Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,681 Reviews)
Rating breakdown 19,681 reviews
5 Stars
16,960
4 Stars
2,123
3 Stars
357
2 Stars
112
1 Star
129
86%of customers recommend this product.
(
818 out of
956)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
This product is reliable, has a small screen.
on February 8, 2025
Posted by: Xavier
[This review was collected as part of a promotion.] I request a picture or a search or a AI request and my device responded promptly, the screen should be bigger.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pen People need help
on April 25, 2025
Posted by: Jumbo Jim from Southy
Don't listen to these Bluetooth pen people! They used it once to take a picture and now it's the end of the world it's gone! 99.9% of us normies would never use it. No matter what we tell ourselves.
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Jumbo Jim from Southy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the usage and features of your device. We have provided a link to the Samsung Support Team for your convenience to assist you directly if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
No pen Bluetooth
on August 16, 2025
Posted by: GuttaMan
[This review was collected as part of a promotion.] S25 Ultra created a big disappointment to fans for not making the S pen Bluetooth compatible. Shame on Samsung for changing a big key aspect of the Galaxy phone. I was very disappointed in my purchase when I realized the S25 Ultra didn't have this unique feature.
Value
1
Response from Samsung USBy R&R Team, August 18, 2025
Hey GuttaMan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not aligning to your expectations, and we would love to help you have the best possible experience with your device. We have provided links to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Aaaaa
Verified Purchase:Yes
The phone doesn't come with the charger and missing cord
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 24, 2025
Hey there Aaaaa, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a brand new device you may not be able to use because of missing accessories. In an effort to remove electronic waste from our environment, we no longer supply the charging adapter, and instead recommend using previous adapters from purchases with current devices. We have provided a link to the Samsung Support Team to assist you with the matter of the data cable not being included with your purchase. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Never worry about storage, or taking pictures
on April 19, 2025
Posted by: Wayno
from Jeffersonville in
Expertise:Expert
The best investment i made was this tool, this phone gave me,,it nake all my online task easier ,and simpler
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hi there Wayno, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the features and capabilities of your new device, and finding it useful for a range of daily tasks. We hope you'll reach out to us again any time if you have questions about your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Unbelievable garbage
on December 4, 2025
Posted by: Justin
Wondering if Samsung's ever going to get away from the bag phones... Literally feel like we're back in the '80s constantly having a battery pack and umbilical cord attached to my phone. Since Samsung thought they were too cool for removable batteries. I thought we moved past this garbage type of technology? And on top of that they just keep destroying features Look what they did to the s pen on the s25 What a joke. We are no longer the consumer We are the product that's being sold. Absolutely disgusting what these phones have become.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 5, 2025
Hello Justin, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not aligning to your expectations, and we would love to assist you in troubleshooting your frustrations at your convenience. We have provided links to troubleshooting guides to help you maximize the battery life of your device, if the intelligent battery has not adjusted the consumption to your usage habits as intended. We have also provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products, or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great 👍 everything
on April 9, 2025
Posted by: Cam loves the phone
from CONNECTICUT
Expertise:Expert
I absolutely love this phone 📱 Awesome 👌 $!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 16, 2025
Hi there Cam loves the phone, we appreciate you taking time out of your busy day to provide your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so in love with your new phone, and find it so awesome. We hope you'll reach out to us again any time in the future with additional feedback or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on February 24, 2025
Posted by: blexjoseph
[This review was collected as part of a promotion.] I use my Samsung for internet marketing, gaming, videos
Value
5
Written by a customer while visiting Samsung US