Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,678 Reviews)
Rating breakdown 19,678 reviews
5 Stars
16,958
4 Stars
2,122
3 Stars
357
2 Stars
112
1 Star
129
86%of customers recommend this product.
(
815 out of
953)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
Decent phone
on September 24, 2025
Posted by: BluRaven
[This review was collected as part of a promotion.] I have always preferred Motorola but the Samsung S25 Ultra has been a good switch .. the only drawbacks I've found is the battery life regardless of the settings I choose and maintaing the apps battery consumption and the fact that the selection that I have on for buttons not to be pushed if my phones in a bag or pocket doesn't seem to work..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 25 Ulra
on September 28, 2025
Posted by: Shaybeas
[This review was collected as part of a promotion.] Samsung Galaxy S25 Review: The Compact AI Powerhouse
The Galaxy S25 is simply the most refined compact Android flagship you can buy. Samsung has perfected the formula, delivering flagship power in a perfect size.
Why it wins:
Pocketable Performance: The Snapdragon 8 Elite chip makes every task, from high-end gaming to seamless multitasking, feel instantaneous. It flies through everything while remaining comfortably light and thin in hand.
Intelligent AI Integration: The new Galaxy AI features are truly game-changing, moving beyond gimmicks to enhance daily life—from instant live translations during a call to stunning, generative photo edits that make professional touch-ups effortless.
The Best Compact Display: The 6.2-inch Dynamic AMOLED 2X screen is intensely bright and incredibly vibrant, boasting an adaptive 120Hz refresh rate that makes scrolling smoother than ever.
Future-Proof: Backed by Samsung's commitment to seven years of OS and security updates, the S25 is an investment in the future of mobile technology.
This phone doesn't just keep up with the competition—it sets the standard for how much power can be packed into a truly manageable, premium device. The Galaxy S25 is the undisputed champion of the compact flagship category.
The Galaxy S25 is simply the most refined compact Android flagship you can buy. Samsung has perfected the formula, delivering flagship power in a perfect size.
Why it wins:
Pocketable Performance: The Snapdragon 8 Elite chip makes every task, from high-end gaming to seamless multitasking, feel instantaneous. It flies through everything while remaining comfortably light and thin in hand.
Intelligent AI Integration: The new Galaxy AI features are truly game-changing, moving beyond gimmicks to enhance daily life—from instant live translations during a call to stunning, generative photo edits that make professional touch-ups effortless.
The Best Compact Display: The 6.2-inch Dynamic AMOLED 2X screen is intensely bright and incredibly vibrant, boasting an adaptive 120Hz refresh rate that makes scrolling smoother than ever.
Future-Proof: Backed by Samsung's commitment to seven years of OS and security updates, the S25 is an investment in the future of mobile technology.
This phone doesn't just keep up with the competition—it sets the standard for how much power can be packed into a truly manageable, premium device. The Galaxy S25 is the undisputed champion of the compact flagship category.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
YAY!!! It's the best phone ever camera's incredibl
on September 28, 2025
Posted by: Susan
from Ft Worth Texas
Expertise:Intermediate
The best phone ever. Like a computer in a phone. The camera is beyond incredible. When zooming there is a yellow square on top. When you take a picture it will blow your mind. I have taken beautiful pics of the moon.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product has a large screen and a lot of new f
on October 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The product features a large display and impressive front and rear cameras, offering a solid viewing experience. It alsod exhibites durability. Unfortunately, the S Pen is notably unresponsive 98% of the time. Failing to register touches accurately. Often responding at incorrect locations on the screen. The phone's touchscreen itself lacks responsiveness, multiple attempts to select an item may either yield no action or result in repeated instances of the same selection appearing on the screen. These glitches can significantly detract from the user experience. Overall you would think for the price the device would be better. My opinion not worth the money and if someone really wants it wait for it to go on sale.
Value
1
Response from Samsung USBy R&R Team, October 6, 2025
Hi there Heatherash03, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you with both the S Pen responsiveness and display responsiveness overall. We have also shared a link to the Samsung Support Team to offer additional assistance if these frustrations continue, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nS Pen is not recognized by Galaxy phone or tablet\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.\nGalaxy phone or tablet's screen is frozen or responds too slowly\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001765/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
A Major Step Back from the S24 Ultra
on October 8, 2025
Posted by: BOSSMAN16
[This review was collected as part of a promotion.] As a user who considered the Galaxy S24 Ultra perfect, the S25 Ultra is a significant regression. For my daily use of communication, social media, and YouTube streaming, the downgrade is noticeable in several critical areas:
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Value
3
Response from Samsung USBy R&R Team, October 9, 2025
Hello BOSSMAN16, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not operating as expected. We have provided links to articles to help you maximize the battery life of your device, maximize the speed and avoid the freezing or crashing, and discover the advanced features of Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your device. We would also love to hear from you again about the features you mention being removed. We appreciate you being a Samsung customer. -Elizabeth\nGet the most out of your Galaxy phone or tablet battery\nhttps://www.samsung.com/us/support/answer/ANS00078987/\nApps are draining battery on Galaxy phone or tablet\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001388/\nWall chargers and charging your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00078994/\nHow to adjust refresh rate options on your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS10003396/\nSamsung phone or tablet freezes and crashes\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001416/\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone available to date.
on October 11, 2025
Posted by: Shane4115
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra, has the best quality camera on the market. The zoom feature on the camera is unbelievable. The AI features on the phone are always a major help in everything you do on the phone.From taking pics, to searching the web, it is an awesome feature on the phone. Using the pen for making notes and keeping tabs on my materials and hours worked on my job is also awesome I use it everyday. I have had alot of compliments on the phones camera capabilities and I tell everyone that the phone is the best on the market to date in my opinion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love you
on October 12, 2025
Posted by: StoneFL
[This review was collected as part of a promotion.] I love u guys production what eles u want me to say
Value
5
Written by a customer while visiting Samsung US
Posted by: Williams
from Smiths Grove, Ky
Verified Purchase:Yes
I like my new phone. I can't tell very much different in the 25 and the 22+ except a little bit of a bigger screen which I am needing because of glaucoma. I do think it's rather expensive especially since you wouldn't give me anything for my trade in. I do feel like I was taken advantage of because I was expecting something for my phone.
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US