Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,677 Reviews)
Rating breakdown 19,677 reviews
5 Stars
16,957
4 Stars
2,122
3 Stars
357
2 Stars
112
1 Star
129
86%of customers recommend this product.
(
814 out of
952)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Beyond great
on July 27, 2025
Posted by: Duchess
[This review was collected as part of a promotion.] Just got my new phone two weeks ago, and I am soooo in love with it. Actually, I still actively use my Note 9 and S22, along with my S25, as they are all in pretty good shape.
All in all, this new model is delightful.. it is faster, has a cleaner look, is more user-friendly, and easier to transfer information.
Essentially, this is a ringing endorsement.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device with one big flaw
on August 1, 2025
Posted by: ALemonS
[This review was collected as part of a promotion.] Samsung customer for over a decade and loving the S25 Ultra. Battery life is great, Galaxy AI has been very nice for photo editing and camera options are fantastic. The biggest drawback for me, and the only thing giving me regret is taking the bluetooth out of the s pen. Not having a built in shutter option for the camera has been a near daily inconvenience for me. I do wish I had known before I ordered.
Value
4
Response from Samsung USBy R&R Team, August 1, 2025
Hi there ALemonS, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your camera is to you, and wanting to be able to capture the most amazing photos and videos from any angle. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your device. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY S 25 ULTRA is great
on August 1, 2025
Posted by: GrannyP
[This review was collected as part of a promotion.] Your just going to love the new GALACY ULTRA S25 with the NEW GLAXARY AI.
There are numerous apps that can be downloaded from games to PDF TO MICROSOFT to anything you want
It is a new experience after owning an 🍎 for 16+ years that had a mind of its own.
It is a new experience after owning an 🍎 for 16+ years that had a mind of its own.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This mobile is unmatched with any other mobile
on August 5, 2025
Posted by: SOPPPPP21
[This review was collected as part of a promotion.] The Galaxy AI is going to feel like we are living in 2050. Galaxy AI can do so much stuff like, Call Assist because I can only speak 2 languages and all my friends can speak other. So this is going to be useful for calling. Education is also the most important thing to do like Note assist. I hate lectures in school but just a simple tap on summerise, wow, it just makes it better.
So thank you Samsung for having Galaxy AI for making it useful for pretty much all the stuff.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nerd Approved!
on August 5, 2025
Posted by: Yoshiro
[This review was collected as part of a promotion.] Galaxy AI is awesome because it can be use in all sorts of ways! It comes with vast amount of features and playing games is super smooth!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Download issue
on August 7, 2025
Posted by: Deep
Very slow Very bad I have 40 days now but not good working myself Very bad experience 😕
Response from Samsung USBy R&R Team, August 7, 2025
Hey there Deep, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day, and we would love to help you troubleshoot any frustrations you are experiencing with your device. We have provided a link to an article to help you with the speed of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have need for any reason. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
It's an amazing Phone
on August 9, 2025
Posted by: MoonLover
[This review was collected as part of a promotion.] I bought this phone because I was bored of other brands that gave me the same model over and over again, and I don't regret it at all. I love the software and hardware, and I love the stylus even more, which I can use to take notes and play games on my phone. I also really like the support the Galaxy Ai gives me in my everyday life. For example if I want to include a flower in my selfie, and I just have to give the instruction, and the Ai places it where I want it. Or I hace a doubt from any topic and the Ai help me. I also love that it's very comfortable in my hands, and the photos I take always turn out well. I can even take photos of the moon that I can upload to my social media. It's a great phone to start with if you've never tried it, and I won't switch again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features helpful with jobsite task
on August 11, 2025
Posted by: LLCONTRACTORS
[This review was collected as part of a promotion.] Ai is helpful in many ways I use my phone for work as well as personal i will continue to recommend this product to others
Value
5
Written by a customer while visiting Samsung US