Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,676 Reviews)
Rating breakdown 19,676 reviews
5 Stars
16,957
4 Stars
2,122
3 Stars
357
2 Stars
112
1 Star
128
86%of customers recommend this product.
(
814 out of
952)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
No Updates
on July 15, 2025
Posted by: Lifeofchaoss
[This review was collected as part of a promotion.] I have an unlocked S25 Ultra and NEVER get updates until they are a month old
Value
4
Response from Samsung USBy R&R Team, July 16, 2025
Hi there Lifeofchaoss, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand wanting to have the latest features, and most up to date security as well. We have provided a link to the Samsung Support Team if you would like to discuss this experience further, and see if any options are available for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great looking screen, vibrant
on July 16, 2025
Posted by: Trecool88
[This review was collected as part of a promotion.] Love this phone, the battery life is excellent, and navigating the phone is a pleasure, it's very responsive and everything runs as smoothly as butter. And it has plenty of horsepower under the hood if you like gaming!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera, great performance, mediocre battery
on July 16, 2025
Posted by: GodisGreat
[This review was collected as part of a promotion.] The Samsung S25 Ultra stands out with its excellent camera system, delivering sharp, detailed photos and vibrant colors in almost any lighting condition. Whether you're capturing landscapes or portraits, it consistently impresses.
In terms of overall performance, the phone handles most tasks smoothly — from multitasking to gaming. However, occasional hangs or stutters can disrupt the otherwise fluid experience, which may be a concern for power users.
One area where the S25 Ultra falls short is battery life. It’s serviceable for light to moderate use but tends to drain faster under heavy loads, making a midday top-up necessary for many users.
Despite these minor drawbacks, the S25 Ultra remains a solid flagship option, especially for photography enthusiasts.
Pros:
Superb camera performance
Smooth overall experience
Premium design and display
Cons:
Occasional system hangs
Mediocre battery life
Value
4
Response from Samsung USBy R&R Team, July 17, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the appearance and camera quality of your device. The intelligent battery is designed to maximize after a short period of usage when the device can adjust to your consumption habits. We have provided links to articles to help you do this manually if you continue to experience frustrations. We have also shared a link to an article to help you with the speed and occasional lag you mention experiencing with your device. Lastly, we have provided a link to the Samsung Support Team if these troubleshooting measures do not help you resolve your frustrations. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 Ultra is perfect
on July 19, 2025
Posted by: SlayerOfPoop
[This review was collected as part of a promotion.] I believe the galaxy S25 Ultra is a perfect phone for those who like high quality things for your phone! And I mean it is beautiful a nice slim design a beautiful feeling of the back of the phone, but thats not all! The S pen is handy especially when you want to just write things out instead of typing because it does get tedious typing, and on top of that you get to also use the AI feature on the S pen and AI draw stuff and also copy the words on the screen if you cant copy them and just search them up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is intuitive to use
on July 19, 2025
Posted by: Benjiboy183
[This review was collected as part of a promotion.] I use my device for gaming, streaming movies and shows, taking notes, and everything in between. I also record with it frequently and have nothing bad to say. It works so well. The cameras great, the os is intuitive and fast, and there is little input delay. Love my phone. Also, the galaxy ai makes using my phone so easy, namely when searching for things. It sorts through results like a pro.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best S Series to date
on July 20, 2025
Posted by: GaryS25Ultra
[This review was collected as part of a promotion.] phone is awesome. Super fast and loaded with features. Love my new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is made for a tech savy person
on July 23, 2025
Posted by: Princess
[This review was collected as part of a promotion.] Galaxy S25 Ultra: Built for the Tech-Savvy
The Galaxy S25 Ultra is a powerhouse designed for tech enthusiasts. It features the Snapdragon 8 Elite chip and is packed with AI-driven tools, making it perfect for those who love pushing their device to the limit.
With Gemini AI built-in, you can perform cross-app tasks with a single voice prompt, get real-time assistance through your camera, and even summarize YouTube videos or documents instantly. It works seamlessly with Google apps and Samsung Notes, letting you schedule, compose, and manage tasks effortlessly.
The phone also includes Galaxy AI features like:
Live Translate & Call Transcript (20+ languages)
AI Text & Writing Tools across any app
Generative Photo Editing and Sketch-to-Image
AI-enhanced Search and ProScaler for image upscaling
Audio Eraser to clean up video sound
It comes with 7 years of software updates, Knox Vault security, and on-device AI processing to protect your data.
For anyone who wants an intelligent phone that works like a personal assistant, the S25 Ultra is the ultimate smart companion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Keeps getting better!
on July 26, 2025
Posted by: Nypoetic
[This review was collected as part of a promotion.] I have to say that Samsung never disappoints. With each upgrade I am able to do so much more. Not only is it sturdy and fits well in my hand, it offers clear vibrant colors, AI that allows me to search easier. I will continue to be a customer.
Value
4
Written by a customer while visiting Samsung US