Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(23,245 Reviews)
Rating breakdown 23,245 reviews
5 Stars
19,934
4 Stars
2,553
3 Stars
449
2 Stars
140
1 Star
169
86%of customers recommend this product.
(
1,128 out of
1,311)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Great phone
on October 25, 2025
Posted by: Saber4
[This review was collected as part of a promotion.] The software of the phone is fast and smooth. The ai phone calls is a great addition to not answer and let the ai do it for you which is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The s pen has become completely useless
on October 30, 2025
Posted by: Krazy2h8
[This review was collected as part of a promotion.] I have always loved the ultra because of the features the s pen provided but the galaxy s25 ultra completely ruined that by removing the air commands. I used to LOVE being able to use my s pen... the only reason I rated this phone 2 stars instead of one is bc of the camera and AI picture and video options.. samsungs failure to utilize the S pen has made the ultra a complete failure bc its now just an over priced version of the galaxy plus.
Value
3
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Krazy2h8, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changes being made to accessories, and features you have used in the past can cause frustration. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Useless S pen on the ultra 25
on November 5, 2025
Posted by: Ultra
from Michigan
Expertise:Intermediate
I purchased the Galaxy S24 Ultra (or S25 Ultra) expecting full use of the S Pen—including the remote camera shutter function (press the S Pen button to take a photo while holding the phone at a distance). For previous models this worked well. For example, Samsung’s official documentation for the S24 Ultra states that you can set the S Pen button as “Take picture” under Settings → Advanced features → S Pen → Air actions.
However, with the S25 Ultra (and apparently future models), the S Pen no longer supports the Bluetooth/remote shutter function. Samsung themselves confirm the new S Pen is non-Bluetooth enabled and does not support the remote photo shutter feature.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 6, 2025
Hey there Ultra, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned features of your S Pen and integrating them in to your usage. We have also shared a link to the full manual for your device to assist you with hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Terrible Voicemail.
on November 12, 2025
Posted by: Donald0331
I cannot stand the voice mail. It takes you 10 minutes to listen to your voice mails. It reads off times and data, AND spells out the phone number AND tells you how long the message. All of which you will know if you could just listen to your voice mail without a 10 minute prompt.
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the trade-in
on December 13, 2025
Posted by: Tleezy79
[This review was collected as part of a promotion.] I was hesitate to trade in my S22 Ultra for the the S25 ultra. But due to the sale and trade in offer I couldn't refuse. I am very glad as the phone does everything the S22 could but better, faster, and more crisp.
The galaxy Ai is something I use many times a day. Any question that comes to my mind I just hold my side button and ask. They say the most successful people will be the ones who use AI the best.
Overall very pleased with the S25 Ultra and look forward to any future updates. It is a very capable phone.
The galaxy Ai is something I use many times a day. Any question that comes to my mind I just hold my side button and ask. They say the most successful people will be the ones who use AI the best.
Overall very pleased with the S25 Ultra and look forward to any future updates. It is a very capable phone.
Value
5
Written by a customer while visiting Samsung US
Posted by: A N B
Expertise:Intermediate
Verified Purchase:Yes
I have had no issues with my phone. The only downside is most of the samsung apps cannot be Uninstalled, and the fact that the stylus is considered an accessory and as a result does not come with a warrenty.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: crooclyn
Expertise:Expert
Verified Purchase:Yes
I love the phone but I been have little problems with my phone for some reason I have to restart my phone cause is keep having these little glitches can someone call me about my device
Response from Samsung USBy R&R Team, February 4, 2026
Hi there Crooclyn, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities on your device. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team for your convenience if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best yet!
on April 19, 2026
Posted by: Robpow
[This review was collected as part of a promotion.] I've loved every samsung product I have owned. The S25 ultra has all the capabilities of laptop or high end tablet and it still fits in my pocket. Great battery life, great photo, and just the best phone on the market...well Im sure the s26 ultra is better now but over still worth every penny
Value
5
Written by a customer while visiting Samsung US