Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(23,148 Reviews)
Rating breakdown 23,148 reviews
5 Stars
19,850
4 Stars
2,543
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Tremendous phone.
on April 13, 2026
Posted by: Avta77
[This review was collected as part of a promotion.] This product has spectacular features is like having a pc in my hands. working with the iA from my phone is great and fun.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
WiFi Override
on April 13, 2026
Posted by: MidnightBurgeristhebest
[This review was collected as part of a promotion.] The phone is a phone. My biggest problem is when you drive, or I imagine walk, past a strong wifi signal your Bluetooth will close, and then come right back up. If you're listening to an audiobook you will lose a few seconds of dialogue. The AI photo stuff is pretty cool though.
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hey there Midnightburgerisbest, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your usage of your device is interrupted. We have provided links to a few troubleshooting guides to help you with both the Wi-Fi and Bluetooth connection of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Good Product Overall
on April 13, 2026
Posted by: OldMan
[This review was collected as part of a promotion.] NETWORK CONNECTIVITY: Excellent allowing network access anywhere.
BATTERY: Once you figure out all the battery charging protection settings, very good.
CAMERAS: Rear camera zooms in great but is shaky at max zoom. Front camera works very well.
AUDIO: Excellent
OTHER: Phone migration and initial setup much improved compared to previous models. Increased devices connectivity much better than previous models. AI really helps for searching, email, shopping, browsing, along with everything else you do with your phone.
BATTERY: Once you figure out all the battery charging protection settings, very good.
CAMERAS: Rear camera zooms in great but is shaky at max zoom. Front camera works very well.
AUDIO: Excellent
OTHER: Phone migration and initial setup much improved compared to previous models. Increased devices connectivity much better than previous models. AI really helps for searching, email, shopping, browsing, along with everything else you do with your phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great switch from iOS to Android
on April 13, 2026
Posted by: AlexTrappin
[This review was collected as part of a promotion.] At first I thought the switch would be hard. I had to get the best option there was to make it worth the switching. So far 7 months into ownership and I really don't have complaints. It has been very useful for work and other areas. Good phone for productivity and other areas are very strong like screen and camera quality. Battery life is great as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal phone
on April 13, 2026
Posted by: Erk1092
[This review was collected as part of a promotion.] I LOVE my Samsung Galaxy S25 Ultra! The screen is so crisp and the camera takes stunning photos! That Galaxy AI festure has so many cool options, from helping me write, editing pictures, to simple everyday tasks. I use my phone for everything. From working through my dispatching software for work, playing games at home, and watching movies while traveling.
The only thing I wish that Samsung brought into the Galaxy S25 Ultra was the S-Pen features.
The only thing I wish that Samsung brought into the Galaxy S25 Ultra was the S-Pen features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the camera but the battery drains to fast. L
on April 13, 2026
Posted by: PhotogNanna
[This review was collected as part of a promotion.] The camera is great and is the primary reason I buy the Ultra. I used Galaxy AI this morning to restore an older photo it worked perfectly. My only issue with the phone is the battery drains too fast even on days I am not using the phone a lot. I don't like using battery saver as it makes the screen harder for me to use. I've been using the Samsung Galaxy Series since my first smartphone The Galaxy S II Overall it's a great phone and I have no plans to switch to any other.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the features
on April 13, 2026
Posted by: PAJireh7
[This review was collected as part of a promotion.] I love the addition of galaxy AI Gemini feature phots and to be able to Circle a photo and search i highly recommend Samsung phones to everyone. I have been a supporter of android Samsung phones since they came out and was able to get one and paired with a watch you cannot go wrong we have all the watches and phones now we need to get the new upgrade. But would definitely choose Samsung over any competitors my wife had a competitor phone and they glass always would shatter and functionality was horrible compared to Samsung so now she is a Samsung phone person as well. Keep up the greta work and alow the customer to give you feedback to make things better amd you will have customers for life!! Thanks
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S phones for the win
on April 13, 2026
Posted by: Rowi51
[This review was collected as part of a promotion.] My S25 Ultra is the best of both worlds bringing back the Spen from the Note series phones and adding it to the S series is an excellent combination. I happy with the updates and have even started using the AI feature alot more especially when searching for info online. Love my Galaxy phones and am a long time user of them. Way to go Samsung!
Value
4
Written by a customer while visiting Samsung US