Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,661 Reviews)
Rating breakdown 19,661 reviews
5 Stars
16,944
4 Stars
2,122
3 Stars
357
2 Stars
111
1 Star
127
86%of customers recommend this product.
(
803 out of
938)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
Back of phone is hot
on February 9, 2025
Posted by: Natalie
Expertise:Beginner
Beautiful phone. I am a samsung gal, s10edge ..s20fe...s23ultra...to the new 25ultra. Yall have a custom here but as soon as I got my phone I could feel how hot it gets by the camera. That worries me. Never have I felt yalls phones get so hot. Hopefully this phone is able to reach the great things they say.
I would recommend this to a friend!
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey Natalie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding your new device to be beautiful. We have provided a link to a troubleshooting guide to help you with the temperature of your new device and have the best possible experience with your device. We have also shared a link to the Samsung Support Team if you have additional questions or this matter continues with the temperature of your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5
An Amazing phone all the way around
on February 18, 2025
Posted by: Create
[This review was collected as part of a promotion.] I love pretty much everything about the phone I just want more lol like Bluetooth S Pen but the A.I is amazing just don't want to ever pay for it lol but the phone is Amazing I upgraded finally from S21 Ultra and so Happy I did
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Titanium grade 5
on February 21, 2025
Posted by: Disappointed Customer
from WA
Expertise:Beginner
This is just about titanium grade 5 frame in official samsung case. The bottom frame got dented from falling on the concrete floor. It was in offcial samsung case that somehow the bottome of the case has wide open area. The bottome corner of the phone also got dented even inside the case.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 24, 2025
Hey there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your device is to you, and wanting to feel confident in the durability of your device. We have provided links to Customer Care+ team, Samsung Support Team, and your warranty information for clarification, if you are seeking assistance with a repair. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has outdone itself
on February 26, 2025
Posted by: Jake1826
[This review was collected as part of a promotion.] This phone leaves all others in the dust. It's new AI experience, out of this world, the now bar, WHAT!!! Genius. Forget cameras, texting, calls, this phone has it all and then some. Great work people, keep up the incredible focus on cell phone domination.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on February 28, 2025
Posted by: Samsung1
[This review was collected as part of a promotion.] Perfect for work.
Perfect for work.
Perfect for work.
Perfect for work.
Perfect for work.
Perfect for work.
Perfect for work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever .
on March 1, 2025
Posted by: Archyvip
[This review was collected as part of a promotion.] Audio eraser is an amazing tool for your editing videos. And the camera is amazing. Very happy with the upgrade from S22 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Performance
on March 8, 2025
Posted by: Heart4Galaxy
[This review was collected as part of a promotion.] This device has the best picture quality and camera all around! I've always been an ultra user but recently I tried the flip 6 it did not measure up to the ultra but it still had some good features. My ultra does a great job with arranging apps and battery Performance is phenomenal
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
When I buy a touch screen sometimes is not work
on March 11, 2025
Posted by: Ali1985
[This review was collected as part of a promotion.] I didn't get the 50-dollar discount Samsung shop app is trouble I ordered many times and canceled and ordered again problem same earbuds price showing 19 dollars something and they charged me 79 dollars cents when I bought a new phone 25ultra touch screen sometimes did not work and a few apps not work properly I contacted the assistant but the assistant could not help me with that issue and disconnected when need help with a conversation I tried again the next assistant did the same they are not helping me when need help a help every one poor experience this time helper don't care the customer service
Value
1
Response from Samsung USBy R&R Team, March 12, 2025
Hello Ali1985, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when you have a brand new device that is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the display responsiveness and applications not functioning as expected. We have also shared a link to the Samsung Support Team if these experiences continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US