Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,661 Reviews)
Rating breakdown 19,661 reviews
5 Stars
16,944
4 Stars
2,122
3 Stars
357
2 Stars
111
1 Star
127
86%of customers recommend this product.
(
803 out of
938)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
Lousy software
on May 2, 2025
Posted by: Sully
I don't want the newest update. 2 of my family members got it and it changed everything on their phones. I used to write software, so I know it isn't necessary.
Response from Samsung USBy R&R Team, May 6, 2025
Hi there Sully, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the software can cause distress as you have to readjust the usage of your device. Software updates are crucial not only for the changes made to the user interface, but also help ensure your device is safe and secure. We have provided a link to the Samsung Support Team if you would like to discuss this update further, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy
on February 7, 2025
Posted by: Gav080
from Florida
Honestly don't buy this phone . I upgraded from s 24 ultra. I think my older phone and this phone there is difference. Worst phone upgrade. If Samsung do the same next . This company will doomed
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Hi there Gav080, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to provide the best possible experience to our customers with their chosen device. We hope you are enjoying the lighter design that has been slimmed down, and the larger display size. We have provided a few links below to help you with the features of your new device including the changes to the S Pen functionality, camera, and full device manual. We have also provided a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Fox S
from Texas
Expertise:Expert
Verified Purchase:Yes
The camera zooming is trash. The s pen doesn't have Bluetooth so its trash. This phone is literally trash. I hate it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 3, 2025
Hey there Fox S, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not aligning to your expectations in functionality. We have provided links to articles to help you with the camera features, and redesigned S Pen capabilities. We have also provided a link to the complete manual to help you with the hand gestures and voice commands you can use with your device. Lastly, we have shared a link to the Samsung Support Team if you believe your device isn't operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
trash
on May 8, 2025
Posted by: kel1239
samsung phone requires a pin after reset...???????
Response from Samsung USBy R&R Team, May 8, 2025
Hey Kel1239, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations. We have provided a link below to the Samsung Support Team for your convenience. They can work with you one on one to troubleshoot and resolve this frustration with your reset. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Extremely low quality with extremely high prices
on October 7, 2025
Posted by: Thiraviam
from San Francisco, California
Expertise:Expert
Verified Purchase:Yes
Price is too much but lacking in value. Particularly unlocking via finger and face recognition is too bad. At low light face recignition does not work. Cheap quality at extremely high price. Samsung company should atleast check iphones and see how to improve things.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Thiraviam, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day, and we would love nothing more than to assist you in resolving your frustrations. We have provided links to articles to help you with the fingerprint reader and facial recognition you mention with your device. We have also shared a link to the complete manual to help you with additional features and settings with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional troubleshooting if your frustrations continue with your phone. Thank you for being a Samsung customer. -Elizabeth\nSamsung phone is not recognizing fingerprints\nhttps://www.samsung.com/us/support/troubleshooting/TSG01200322/\nUse Facial recognition security on a Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00062630/\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Bad worst that s21
on July 31, 2025
Posted by: Tu madre
Expertise:Expert
Useless and confusing settings for notifications for applications, bluetooth settings aswell .You samsumg made everything more complicated and stupid from my s21 I had
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device with changes to the operating system can come with a learning curve that can cause frustration as you align the settings to your preferences. We have provided a link to the complete manual for your device to assist you at your convenience. We have also shared a link to the Samsung Support Team if you prefer assistance directly through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great smartphone (Coming from S21U)
on February 8, 2025
Posted by: ZeusEBG
from Washington
Expertise:Intermediate
Only have had it for a few days, but it runs smooth as butter, the UI is as customizable as ever. The camera is a nice bump as well. It's the same Ultra quality you expect, but now even faster and smoother. If I had an s24u I don't think I'd make the jump quite yet, but anything older, go for it, you can't go wrong.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing product
on March 22, 2025
Posted by: TufTedTea
[This review was collected as part of a promotion.] Good,this product runs smoothly overall and it is worth it if you are willing to pay the price I think every one should have a good phone like this, this phone is good with slow movies or fast pace video games it is seamless actions across apps, also realy comfortable to hold plus a realy good built phone. Over-all this is a amazing product, the audio eraser is amazing
Value
4
Response from Samsung USBy R&R Team, March 25, 2025
Hey there TufTedTea, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the features and usage of your new phone. We love that you are finding ways to use the features of Galaxy AI including audio erase. Please, don't hesitate to reach out to us again in the future at any time with questions, or to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US