Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,661 Reviews)
Rating breakdown 19,661 reviews
5 Stars
16,944
4 Stars
2,122
3 Stars
357
2 Stars
111
1 Star
127
86%of customers recommend this product.
(
803 out of
938)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Posted by: Rafi
Verified Purchase:Yes
I was disappointed that s pen doesn't control the camera features
Response from Samsung USBy R&R Team, December 15, 2025
Hey there Rafi, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not aligning to your expectations. We have provided a link to the complete manual that will show the hand gestures and voice commands you can use with your device. If you have a Galaxy Watch, you can also use this device as the shutter control for your camera. Lastly, we have provided a link to the Samsung Support Team if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Welson
from California
Expertise:Intermediate
Verified Purchase:Yes
The one reason to keep with Ultra is the pen, it`s very convenient for several reason, one of the biggest plus is the BT function that let you take picture as remote control, but for S25, this function has been pull off, very little disappointed..........
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R Team, December 19, 2025
Hey there Welson, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Phone
on December 22, 2025
Posted by: Chrissa11
Phone doesnt seem any different than the s24 ultra. Other than the shape of the phone they ate pretty much the same. I also have the s25 plus and I honestly like the + better. It feels better in your hand its lighter and it doesnt work any differently than the ultra. Pictures come out nice on both phones and I dont see any difference in that
Response from Samsung USBy R&R Team, December 22, 2025
Hey Chrissa11, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can take time to fully discover your device, and best align the settings to your preferences. We have provided links to resources to help you discover additional capabilities that can help you maximize your experience with your device, and answer any questions that may come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone is a nice upgrade
on October 22, 2025
Posted by: PriCeC1107
[This review was collected as part of a promotion.] I really like the additional features this phone has. The camera is great. And does incredible photos/videos. Streaming quality is awesome as well. lts a really snappy phone. Extremely happy about the battery life being reliable as well. And not to mention the galaxy AI. It has any answer for anything you could ever need to know. It's by far one of the perks on this model. Don't forget the S pen too!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Text message customize notification
on February 21, 2025
Posted by: Ellie
I brought my Galaxy S25 Ultra a month ago and I have been trying to set a separate notification for my text messages. I have tried this step below - and these steps did not work. There is no option within the phones settings
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.
Response from Samsung USBy R&R Team, February 24, 2025
Hi there Ellie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day. We have provided links to a few resources to assist you if the settings you are choosing are not then operating as expected. These include the full device manual and the Samsung Support Team. These experts can work with you one on one to align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The Swiss army knife of phones!
on May 10, 2025
Posted by: MosEisley
from Atlanta
Expertise:Expert
I've had this phone for 2 months now. I traded my S24 Ultra for it. At first. I planned on returning the S25 ultra because it truly felt no different, when I upgrade i expect an upgrade. So I followed my gut and kept the S25. I gotta say. It's almost exactly as the reviewers on YouTube described. "Not anything dramatic but it feels like everything is refined " and that's exactly how it feels (speed, battery life, performance). Everything is just so well rounded.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 14, 2025
Hi MosEisley, we appreciate your feedback on your Samsung Galaxy S25 Ultra. WE are ecstatic to hear that you are so pleased with the features and usage of your new phone. We love that you are finding it so refined and easy to use. Please, reach out to us again any time you have questions or are wanting to provide any additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Good, but not ULTRA
on May 17, 2025
Posted by: Vish
Expertise:Expert
Everything's good except the bluetooth spen. HUGE DISSAPOINTMENT, I used that too often in s24 ultra
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, May 19, 2025
Hi there Vish, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the enhanced capabilities of your device. We understand how important specific features of your accessories are including the S Pen. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the full device manual that will highlight the hand gestures and voice commands you can also use with your camera. We have lastly, provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
First Square Body Samsung, surprisingly a winner
on May 9, 2025
Posted by: amznrona
from Green Cove Springs, FL
Expertise:Expert
I have been a big fan of the Galaxy line since the Note 8. Many things have changed and almost always in a good way. I wasn't sure about the S25 Ultra with being the first more square model vs rounded edge but I gotta say it's GREAT. The feeling of it in the hand feels so much more natural. Look if you get an ultra you know you are going for performance and quality of the highest tier. The camera is amazing, the speed is "ultra" fast ;), the pen is more secure in the phone and feels natural to use and smooth. Overall I am glad I upraged to the S25 from my S22 ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 14, 2025
Hey Amznrona, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the upgrades to this device, and that you are finding it comfortable to hold as well as stylish. Please reach out to us again in the future any time you have questions or would like to provide additional feedback. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US