Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(23,184 Reviews)
Rating breakdown 23,184 reviews
5 Stars
19,882
4 Stars
2,546
3 Stars
449
2 Stars
139
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
2
Same phone, same issues, but costs more!
on March 30, 2026
Posted by: Mister
[This review was collected as part of a promotion.] Honestly, I truly believe the phone is great, however, like most galaxy phones it has wifi issues, connection issues, glitches and freezes. What stands out the most is the horrible battery life. I dont use galaxy AI as there are better alternatives. I use my phone for work typically and spend a lot of time on it messaging for work or taking calls. I have to charge my phone at least four time a day which was not the case with my older phone I used for the same things. Quality isnt much better than the last but I didnt expect much more from a "new phone" besides reliability phone companies typically add one new feature raise the price and give you the same phone you had before but with new advertisement. I will say regardless the price is understandable considering you have a computer in your pocket. I just wish there was something more reliable or exciting that was offered. Maybe its me but they come out with a new phone every week
By the time you get "top of the line" its old new the following week. Overall I'd say stick with an olelder model that you trust. Save your money and reduce your stress over something that doesnt meet expectations in the end. It would be a better idea in my opinion if they offered add ons to make your phone better like a "build a phone" rather than a new device every single week that breaks the bank.
By the time you get "top of the line" its old new the following week. Overall I'd say stick with an olelder model that you trust. Save your money and reduce your stress over something that doesnt meet expectations in the end. It would be a better idea in my opinion if they offered add ons to make your phone better like a "build a phone" rather than a new device every single week that breaks the bank.
Value
2
Response from Samsung USBy R&R Team, April 3, 2026
Hey Mister, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations, or lasting throughout the day for your usage. We have provided links to guides to help you maximize the battery life of your device at your convenience. We have also shared a link to the complete manual for your device to help you discover all of the new and enhanced features available on your device and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if this matter with the battery of your device continues or you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Bulky but beautiful
on March 30, 2026
Posted by: Eljoshito
[This review was collected as part of a promotion.] I wanted this phone mainly to help with content creation. I still don't like how bulky it is compared to my old flip 5, but so much has been amazing. From drawing randomly when im bored, to being able to zoom into photos like crazy. The galaxy AI is really good too, especially for random trivia and video editing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome it works better than shown
on March 30, 2026
Posted by: Awesomegalaxyai
[This review was collected as part of a promotion.] The galaxy ai is amazing makes my life so much easier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S-series continues to carry the torch!
on March 30, 2026
Posted by: CraigW
[This review was collected as part of a promotion.] Ive own Galaxy phones since the 3 series. The Note/Ultras have always been solid and the S26 Ultra in no exception. Solid phone in all aspects. The screen shows zero wear. The pen continues to be very useful. The quality of the display is as good as a 4k TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ultra
on March 30, 2026
Posted by: Deeloc1202
[This review was collected as part of a promotion.] I love my Samsung Galaxy Ultra, having the pen comes in extremely handy either for making notes on pictures or using the button on the pen to take photos. I also love the Galaxy AI feature! It's a really unique feature and helps me at work all the time! I won't get any other phone but the Samsung Ultra's, hands down the best phones out there!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S20Ulra 5G
on March 30, 2026
Posted by: BobDca
[This review was collected as part of a promotion.] I love mycS20 Ulyra for all things communications. I take photos, email, watch movies, do video calls, surf the web, and do voice search.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like a Note, but better.
on March 30, 2026
Posted by: FoxyLoxy
[This review was collected as part of a promotion.] Lovw this phone. So much storage, the pen is very useful, and the camera is amazing! The galaxy AI is fun and easy to use, and did i mention the camera? I use this phone for work, and school and its just amazing, i will never own another phone other than the galaxy ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most versatile flagship of 2025
on March 30, 2026
Posted by: Sanjeet
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a masterclass in refinement, combining a more ergonomic titanium design with the most capable AI suite on the market. While it looks familiar, the "under-the-hood" changes make it the most versatile flagship of 2025.
Design & Display:
The 6.9-inch Dynamic AMOLED 2X is stunningly bright (2,600 nits) and the thinned bezels make the screen feel edge-to-edge. The move to a lighter 218g frame and slightly rounded corners significantly improves comfort for one-handed use compared to previous Ultra models.
Galaxy AI Features:
The real value lies in the seamless AI integration:
* Now Brief: A standout feature that provides a personalized daily summary of your schedule, weather, and news as soon as you wake up.
* Circle to Search with Video: Now supports identifying objects within moving video, not just stills.
* Note Assist & Transcript Assist: These tools are life-savers for productivity, offering instant formatting, professional summaries, and even real-time translation of voice recordings.
* Photo Assist & Creative Studio: The generative editing tools are more precise than ever, allowing you to move or remove objects with near-perfect background filling.
Performance & Camera:
The Snapdragon 8 Elite for Galaxy delivers incredible speed, especially during heavy multitasking or AI processing. The new 50MP Ultrawide sensor finally gives the secondary cameras the resolution they deserve, matching the 200MP main lens in color consistency and detail.
Design & Display:
The 6.9-inch Dynamic AMOLED 2X is stunningly bright (2,600 nits) and the thinned bezels make the screen feel edge-to-edge. The move to a lighter 218g frame and slightly rounded corners significantly improves comfort for one-handed use compared to previous Ultra models.
Galaxy AI Features:
The real value lies in the seamless AI integration:
* Now Brief: A standout feature that provides a personalized daily summary of your schedule, weather, and news as soon as you wake up.
* Circle to Search with Video: Now supports identifying objects within moving video, not just stills.
* Note Assist & Transcript Assist: These tools are life-savers for productivity, offering instant formatting, professional summaries, and even real-time translation of voice recordings.
* Photo Assist & Creative Studio: The generative editing tools are more precise than ever, allowing you to move or remove objects with near-perfect background filling.
Performance & Camera:
The Snapdragon 8 Elite for Galaxy delivers incredible speed, especially during heavy multitasking or AI processing. The new 50MP Ultrawide sensor finally gives the secondary cameras the resolution they deserve, matching the 200MP main lens in color consistency and detail.
Value
5
Written by a customer while visiting Samsung US