Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,653 Reviews)
Rating breakdown 19,653 reviews
5 Stars
16,936
4 Stars
2,122
3 Stars
357
2 Stars
111
1 Star
127
85%of customers recommend this product.
(
795 out of
930)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
Solid Phone for S22 Users and Older
on April 24, 2025
Posted by: brandnewbie
from USA
Expertise:Intermediate
This phone is generally better than the S22U I upgraded from, in basically every way, except the S Pen which is only an issue for photography; I used that function for taking 10x+ zoom photos, which I don't do often but is useful for taking photos of birds and animals which I like to do. With that one complaint out of the way, this is a very fast phone, and it is very customizable, while not overloading you with options, and giving useful tools to navigate the settings (highlighting the relevant setting to effect an apps function is SO helpful). The new notifications menu is great, and the "Now Bar" is actually more useful than a dynamic island because it's at the bottom of the screen. The screen is also noticeably better, but the main way that's appreciable is I don't have to hide my phone from direct sunlight in order to use the screen which is fantastic but a lack of friction isn't as obvious as a new menu screen. I also notice the battery life is better, probably 20% improvement on the S22U new, and closer to 50% more battery now, comparing the old S22U to the new S25U.
I will say I use Google services almost exclusively, Chrome for browsing, Drive and its suite for productivity, YT and YT music for entertainment and the new Samsung UI fits it quite well at least in terms of home screen aesthetics.
1 feature I wish Samsung added is customization to widget stacks swiping (mine swipe horizontally and I want to stack them to vertically). And it'd be nice to lock app permissions/removal within the native settings/app preferences & perms rather than having to set up Knox (if that can even lock certain perms without biometrics, IDK haven't set it up).
One more thing, the Tab Ultra line needs the keyboard to have a slight tilt to it, so you can fit a battery and BT in it, to give the keyboard the ability to extend the tabs battery life, and also allowing you to use the keyboard undocked, which turns it into a mobile desktop type unit, if I got bt speakers with stereo capabilities, it's theater-esque, or even just with good headphones for single person use.
I will say I use Google services almost exclusively, Chrome for browsing, Drive and its suite for productivity, YT and YT music for entertainment and the new Samsung UI fits it quite well at least in terms of home screen aesthetics.
1 feature I wish Samsung added is customization to widget stacks swiping (mine swipe horizontally and I want to stack them to vertically). And it'd be nice to lock app permissions/removal within the native settings/app preferences & perms rather than having to set up Knox (if that can even lock certain perms without biometrics, IDK haven't set it up).
One more thing, the Tab Ultra line needs the keyboard to have a slight tilt to it, so you can fit a battery and BT in it, to give the keyboard the ability to extend the tabs battery life, and also allowing you to use the keyboard undocked, which turns it into a mobile desktop type unit, if I got bt speakers with stereo capabilities, it's theater-esque, or even just with good headphones for single person use.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, April 29, 2025
Hi there Brandnewbie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have found so many features you love using every day with your device including the enhanced features of Galaxy AI. We have provided a link to the full device manual that has information about the hand gestures and voice commands you can use with the camera of your device for remote usage. We have also shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Safiya
from New York, NY
Expertise:Expert
Verified Purchase:Yes
I have waited so long to buy a new phone from the S10 only to end up with a phone with such s awful camera, it feel like taking a photo of a nokia in fact my S10 feels like a better phone I'm so very disappointed the only reason i wanted a new phone is for the camera
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Safiya, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the camera of your device is to you, and we would love nothing more than to help you resolve this frustration. We have provided a link to an article to help you with the different settings and features of your camera. We have also shared a link to the Samsung Support Team to offer assistance if this matter with your phone continues. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
5
Why This Device Is Going Down In History This Year
on August 26, 2025
Posted by: MegatonStudiosOfficial
[This review was collected as part of a promotion.] It starts with its screen; the less refractive, no-glare screen by itself is one of the most impressive benefits you get right off the bat. Using your phone outside is now a whole new ball game. You might not even realize it right off the bat; you'll just be using it with no issues, and then a friend says to watch a clip on their phone, and all of a sudden you're wondering what happened. The screen is just as impressive. The Snapdragon processor this year is something special. I didn't imagine I'd see a phone without one of the cores less than 2.5. But you get one at 4.7 (which already blows me away), and the other six, I believe, are at 3.6. Good luck trying to find another device hitting those numbers in the next 5 years.
You won't be sorry with this one; you'll be a part of the change.
You won't be sorry with this one; you'll be a part of the change.
Value
5
Written by a customer while visiting Samsung US
Posted by: Armykid84
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
S25 ultra way clearer then pervious model fast too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely gorgeous
on October 16, 2025
Posted by: Dilshan
[This review was collected as part of a promotion.] Best phone in the market by far.. 5 stars all the way
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hi there Dilshan, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your device, and that you are finding it to be the best device on the market. We have provided links to resources to help you fully discover the capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Storage
on November 14, 2025
Posted by: ThatGuy
from Washington
Overall, the phone itself isn't bad, decent speed. Good camera! But that being said, my main issue is the lack of SD card support for storage. When buying this product I didn't know at the time that SD card support was being discontinued for the S series. For a product that is becoming more advanced i feel SD card support wouldn't be to hard to include. It's a big deal if you don't like to use cloud storage devices and rather have an SD copy of all your precious memories to move between devices such as a new phone, or computer. Going a higher storage capacity seems like the better choice, but that costs extra, a lot extra if you don't have it vs. The SD card which could have been used to help at an more reasonable price. Had I known about the lack of SD card support It would have affected my purchase of my device from my service provider.
Response from Samsung USBy R&R Team, November 17, 2025
Hey ThatGuy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the storage capacity of your device is to you every day. The removal of the additional slot for the micro SD card has helped enhance the overall durability and water resistance of your device for prolonged usage. We have shared a link to the Samsung Support Team if you have questions about any additional potential options for storage on your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Dropped my 17 Pro Max for S25 Ultra
on November 30, 2025
Posted by: SUMAJ75
[This review was collected as part of a promotion.] The Galaxy S25 Ultra blew past every expectation I had. The performance is insanely fast, the cameras are on another level, and the battery life is ridiculous — easily lasts me all day with heavy use. The display is bright, smooth, and honestly the best I’ve ever used on a phone.
Samsung really dialed in the design this year too; the phone feels premium, solid, and surprisingly comfortable to hold. AI features are actually useful and not just gimmicks — they save me time every single day.
If you’re debating the upgrade… don’t. The S25 Ultra is easily one of the best phones ever made. I’m extremely satisfied.
Value
5
Written by a customer while visiting Samsung US
Posted by: BatDad
Verified Purchase:Yes
Super Happy with the S25 Ultra! Awesome phone, definitely recommend!
Written by a customer while visiting Samsung US