Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(19,650 Reviews)
Open Ratings Snapshot
Rating breakdown 19,650 reviews
5 Stars
16,936
4 Stars
2,121
3 Stars
357
2 Stars
109
1 Star
127
86%of customers recommend this product. 
(
794 out of 927
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
2 out of 5
2
The battery is too bad.
on June 25, 2025
Posted by: Wass25
[This review was collected as part of a promotion.] Battery is bad and it keeps heating. Don't buy it please. Wait for a new one
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 26, 2025
Hello there Wass25, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important an uninterrupted usage of your device is to you every day, and we would love to help you have the best experience possible with your device. We have provided a link to an article to help you with the temperature of your device. We have also provided a link to the Samsung Support Team and warranty information to assist further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Very slow touch response
on July 9, 2025
Posted by: Samsungusers12
[This review was collected as part of a promotion.] It has a very slow touch response I can constantly tap the screen and it does nothing and then all of a sudden it will respond to all of those Touches at the same time so they'll be different things popping up all on the phone so it freezes and has a slow touch response and I don't do anything except to use my phone for calls text browsing the normal things you would do with a phone Galaxy AI
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 10, 2025
Hey there Samsunguser12, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as expected or intended. We have provided a link below to help you troubleshoot the responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product is great it can work well.
on July 12, 2025
Posted by: jeannie
[This review was collected as part of a promotion.] I loike Galaxy AI which helps me open apps and complete my text with the most apt wording.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
From A14 to S25 Ultra: My Tech Glow-Up!
on July 12, 2025
Posted by: Techtea25
[This review was collected as part of a promotion.] Jumping from my old A14 to the Samsung S25 Ultra has been an absolute game-changer! Seriously, it's not just an upgrade, it's a whole new world. The stunning 120Hz QHD+ display makes everything look incredible, and the Snapdragon 8 Elite for Galaxy processor means zero lag, ever. But the real star is the 200MP camera – my photos have gone from "meh" to "wow," capturing details and zoom I never thought possible on a phone. Plus, Galaxy AI is surprisingly useful, and the battery lasts forever. This phone feels premium, performs flawlessly, and has totally transformed how I use my device. If you're looking for the best, this is it. Best purchase I've made in a while!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
So disappointed
on July 28, 2025
Posted by: Liz123456789
[This review was collected as part of a promotion.] I got this phone because the girl in the store showed me I could take a picture using the button on the stylus. Mine doesn't work. What a let down.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 5, 2025
Hello there Liz123456789, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when your device is not operating as expected. We have shared a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device for your distance control. We have also shared a link to the Samsung Support Team to offer additional assistance with any questions you may have as you continue usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They removed the most important thing
on July 29, 2025
Posted by: Sabomin
[This review was collected as part of a promotion.] What made this model, which I have been following since the Note 10 came out, very important and attractive was the usefulness of the PEN for multiple uses. In this model, they only included it as an accessory just to write on the screen and in that way I think it no longer has the same utility and value that it was given before
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 30, 2025
Hi there Sabomin, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important the accessories of your device are to you, and wanting specific functionality with them. We have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra Review: Samsung’s Smartest Phone.
on August 6, 2025
Posted by: Best4life
[This review was collected as part of a promotion.] Dude, the Galaxy S25 Ultra isn't just Samsung's best phone ever—it's also the smartest, thanks to Galaxy AI.
First off, the hardware is awesome. You get a killer 6.9" flat AMOLED display that's super bright and has a super-smooth 144Hz refresh rate. The titanium frame makes it feel really premium and tough. And inside, the Snapdragon 8 Gen 4 (or Exynos 2500, depending on where you are) is crazy fast, plus the 5,500mAh battery easily lasts all day and charges super quick with 65W wired or 45W wireless.
The camera setup is amazing. The 200MP main sensor gets insane detail, and the dual telephoto lenses give you sharp zoom at 5x and 10x. But what really makes the photos pop is Galaxy AI—it can fix blurry pics, get rid of shadows and reflections, or even fill in parts of a photo with generative fill.
Galaxy AI also makes everyday stuff easier. You can translate calls live, circle anything on your screen to search, rewrite texts in different ways, and summarize notes or recordings instantly. It's easy to use, fast, and built right into the phone—no extra apps needed.
Basically, the Galaxy S25 Ultra combines awesome hardware with AI that's actually useful. It's not just a phone—it's like having a personal assistant in your pocket.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
worst
on August 14, 2025
Posted by: pbriggs225
from louisiana
Expertise:Intermediate
Upgraded from a s21 ultra an i have got to say what a complete DOWNGRADE the s25 ultra is. Was definitely not worth the trade!
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 15, 2025
Hi there Pbriggs225, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and the disappointment that can occur when your device is not meeting your expectations. Without knowing what features you feel are not an upgrade with your device, we have provided a link to the complete manual for your device, and to the Samsung Support Team to discover the full capabilities of your device, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
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