Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,649 Reviews)
Rating breakdown 19,649 reviews
5 Stars
16,935
4 Stars
2,121
3 Stars
357
2 Stars
109
1 Star
127
86%of customers recommend this product.
(
794 out of
927)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
1
Bad photo quality
on March 14, 2025
Posted by: Laza
The worst photo quality ever. If you buy this phone you are downgrading.
Response from Samsung USBy R&R Team, March 14, 2025
Hey there Laza, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the camera of your device is to you, and we would love to help you troubleshoot the photo and video quality of your device. We have provided links to a few articles to help you adjust the settings and ensure the camera operates as intended. We have also shared a link to the Samsung Support Team if this experience continues or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Written by a customer while visiting Samsung US
Customer Rating
2
Missing old features
on April 19, 2025
Posted by: Fern
from North carolina
Expertise:Expert
U cant lock a text to save permanantly and u camt use stylus to take picture, u camt change ppls text notification tomes if u delete their text it deletes the tone u assigned...missing these features not liking my new phone now im stuck with it
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, April 21, 2025
Hi Fern, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time to adjust the settings of your device to your preferences, and we have provided a link to the full device manual to assist you at your convenience. We have also provided a linkto the Samsung Support Team to offer additional one on one assistance if that is your preference. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The phone have a big space and high performance ..
on April 22, 2025
Posted by: Ilovemyself
I bought this S 25 Ultra this month of April for my birthday gift for myself and I love this phone they have a lot available features that I can 😉 😉 enjoy to play,take a photo and draw anything I really love my new phone..
Response from Samsung USBy R&R Team, April 23, 2025
Hi there Ilovemyself, we appreciate you sharing your experience of your new Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the enhanced features of your device, and finding so many fun uses for the enhanced features of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG GALAXY S25 ULTRA TITANIUM WHITESILVER 1TB
on May 13, 2025
Posted by: Jess
from NEW YORK, NY
Expertise:Intermediate
Prepare to be absolutely blown away! The Samsung Galaxy S25 Ultra isn't just a phone; it's a portal to the future, and it deserves a resounding 5 out of 5 stars! From the moment you unbox it, you can feel the premium craftsmanship and cutting-edge technology radiating from this device.
Let's start with the visual masterpiece that is the display. Colors explode with vibrancy and clarity on the Dynamic AMOLED 3X screen. Scrolling is buttery smooth thanks to the adaptive refresh rate, and even under the brightest sunlight, the screen remains perfectly legible. Watching videos and playing games is an immersive experience unlike any other.
Let's start with the visual masterpiece that is the display. Colors explode with vibrancy and clarity on the Dynamic AMOLED 3X screen. Scrolling is buttery smooth thanks to the adaptive refresh rate, and even under the brightest sunlight, the screen remains perfectly legible. Watching videos and playing games is an immersive experience unlike any other.
The camera system is simply phenomenal. Samsung has once again raised the bar, delivering incredible detail and dynamic range in every shot. Whether you're capturing sweeping landscapes or intricate close-ups, the results are consistently stunning. The zoom capabilities are mind-boggling, allowing you to capture crisp photos from incredible distances. Low-light performance is equally impressive, producing bright and clear images even in challenging conditions. The sheer versatility of the multiple lenses ensures you're always ready for any photographic opportunity.
Performance is lightning fast and incredibly smooth. The latest processor handles demanding tasks and graphics-intensive games with effortless ease. Multitasking is a breeze, with apps launching instantly and running seamlessly in the background. You'll never experience lag or slowdown, no matter how much you push this powerhouse.
Battery life is exceptional, easily lasting a full day of heavy use. And when you do need to charge, the super-fast charging capabilities get you back to 100% in no time.
Beyond the core features, the S25 Ultra boasts a sleek and durable design, intuitive software, and a host of innovative features that truly enhance the user experience. From the enhanced S Pen capabilities to the seamless integration with the Samsung ecosystem, every aspect of this phone feels thoughtfully designed and expertly executed.
In conclusion, the Samsung Galaxy S25 Ultra is not just an upgrade; it's a revolution. It sets a new standard for what a smartphone can be, delivering unparalleled performance, a breathtaking display, a groundbreaking camera system, and exceptional battery life, all wrapped in a stunning design. If you're looking for the absolute best that Android has to offer, look no further. This phone is a game-changer and earns a perfect 5 out of 5 stars!
Beyond the core features, the S25 Ultra boasts a sleek and durable design, intuitive software, and a host of innovative features that truly enhance the user experience. From the enhanced S Pen capabilities to the seamless integration with the Samsung ecosystem, every aspect of this phone feels thoughtfully designed and expertly executed.
In conclusion, the Samsung Galaxy S25 Ultra is not just an upgrade; it's a revolution. It sets a new standard for what a smartphone can be, delivering unparalleled performance, a breathtaking display, a groundbreaking camera system, and exceptional battery life, all wrapped in a stunning design. If you're looking for the absolute best that Android has to offer, look no further. This phone is a game-changer and earns a perfect 5 out of 5 stars!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 14, 2025
Hey Jess, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage o fyour device, finding it so superior in camera, display, and versatility of usage. We have provided a link ot the Samsung Support Team for your convenience. They can offer one on one assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
Love my phone, but it doesn't feel brand new. The volume is not very good, and the battery doesn't last a full day. For the price I paid, I think I received a refurbished phone.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, May 27, 2025
Hi Candi Davis, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you love the features of your new phone, and we would love to help you resolve the frustrations you mention experiencing. The battery life should maximize after a short period of usage, and the device makes adjustments to your specific consumption. If this is not your experience we have provided links to troubleshooting guides to help you maximize the battery life. We have also shared links to articles to help you with the speaker of your device, and enhanced audio settings. We have lastly, shared a link to the Samsung Support Team if these experiences continue or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Pop up Ads
on June 16, 2025
Posted by: Mercy
Having a lot of problem with the pop up ads. Could be changing phone if I don't get the help 😢😢
Response from Samsung USBy R&R Team, June 16, 2025
Hey Mercy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the uninterrupted usage of your device is to you every day. We have provided a link below to an article to help you address and resolve thismatter at your convenience. We have also shared a link to the Samsung Support Team if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
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Samsung Community
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Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
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Written by a customer while visiting Samsung US
Customer Rating
4
It's a pretty good phone.There's some things that
on October 18, 2025
Posted by: Drewdown
[This review was collected as part of a promotion.] I've been considering the potential for the next generation of smartphones, and I have some thoughts. The current features are great, but there's always room for improvement, right? 🤔 First off, I'd love to see a significant leap in battery life to keep up with our busy lives. 🔋 Secondly, enhancing the camera's low-light performance would be amazing for capturing those perfect moments. 📸 In addition, a more intuitive user interface could streamline our daily interactions. ✨ Finally, I'm hoping for even more sustainable materials in the phone's construction. 🌱 Let's make this the best mobile experience yet! #Smartphone #TechImprovements #MobileTechnology #FutureofPhones
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great and all it's features
on December 7, 2025
Posted by: Awesomehotdog
[This review was collected as part of a promotion.] Galaxy ai makes things so much faster! I can stream 10x faster when watching my favorite shows. I spend less time on my phone now because I can do everything faster
Value
5
Written by a customer while visiting Samsung US