Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,648 Reviews)
Rating breakdown 19,648 reviews
5 Stars
16,934
4 Stars
2,121
3 Stars
357
2 Stars
109
1 Star
127
86%of customers recommend this product.
(
794 out of
927)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
1
Bad ever pricey phone
on October 10, 2025
Posted by: Jn1925
[This review was collected as part of a promotion.] The lifetime of this phone depends on the usb port charger. Many people including me has the problem with the usb charger. Right after 1 year warranty expires the phone started to have this problem. When you plug usb to charge a warning with annoying noises inform your usb port moisture and requires you to unplug, you can use wireless charger instead but you no longer be able to use android auto for map. I haved contacted with support team and they asked me to meet ubreakifix to repair. They have no more responsibility with the device. So disappointed for such a pricey phone. My advice is you must consider the long time quality instead bells and whistles phone like these.
Value
1
Response from Samsung USBy R&R Team, October 14, 2025
Hi Jn1925, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the charging of your device is to you, and wanting to added usage of the charging port on your device for functionality with Android Auto. We hope you have been able to resolve this matter with our partners at UBreakIFix. We have provided a link to the Samsung Support Team if this is not the case and you would like further assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra: The Pocket Personal Secretary
on October 21, 2025
Posted by: Drjetkill
[This review was collected as part of a promotion.] The S25 Ultra is more than just a premium smartphone; it marks the true beginning of the "AI Phone" era. If productivity and time management are key for you, this device will change your life, as it has done with the handling of my schedule and calendar.
The integration of Galaxy AI is not a gimmick, but a comprehensive assistant. Features like the "Now Brief" give you a personalized glance at your appointments, reminders, and even the best time to leave, based on your calendar information and traffic conditions—all accessible from the lock screen or with a single swipe.
What's most surprising is the seamlessness. With a simple voice command or a touch gesture (like with "Circle to Search"), the phone is capable of analyzing on-screen information—such as an email, a movie ticket, or a travel itinerary—and automatically adding it to your calendar with all the necessary details and alerts. The AI acts as a true personal secretary, capable of jumping between applications (browser, notes, calendar) without you having to do the tedious work of copying and pasting.
In short, the synergy of AI for task management, call transcription, and optimizing your daily schedule is the true turning point of the S25 Ultra, making it the definitive tool for mobile productivity.
Value
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey Drjetkill, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding so many amazing features of your device that make your day so much easier. We have shared a link to the Ssamsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the smooth experience of using this phone
on October 30, 2025
Posted by: S25UltraGalaxyAI
[This review was collected as part of a promotion.] I use my Galaxy AI enabled S25 Ultra phone to view videos in max video quality, click beautiful pictures and play games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Facing issues with wide angle camera
on November 7, 2025
Posted by: MANOHAR
[This review was collected as part of a promotion.] Whenever I am taking wide angle shots and and micro shots my camera is acting very weird its unable to focus and internally its shaking very vigorously to the point I can't even take a shot using my phone camera.
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey Manohar, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your phone is to you, and wanting the best possible photos every day. We have provided links to a few articles to help you resolve this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Written by a customer while visiting Samsung US
Customer Rating
2
Functional nothing special
on November 20, 2025
Posted by: Slowgo
[This review was collected as part of a promotion.] So I borrowed a Galaxy s25 ultra to replace my Galaxy Note 9 cuz the battery in the 9 was starting to go be honest I kind of regret updating yet I kind of wish I'd waited a little longer there's nothing wrong with the s25 it's just there's nothing really special about it either the pen is a worse version than previous years well some of the features it had in the s24 I lost several sensors that were in the note 9 for instance heart rate, retina scanner, and didn't gain anything in their place. The AI is not really all that spectacular I am actually technically using Google's though so maybe that has something to do with it but I've never really liked the Samsung assistant so I'm honestly disappointed with it and I think next time it's time to upgrade I'll look around at some other brands their flagship doesn't have anything special listed on it I just don't feel that it's worth it anymore it's unfortunate because I really like the hardware and all but for the price just don't feel like I'm getting what I used to get from Samsung
Value
2
Response from Samsung USBy R&R Team, November 21, 2025
Hi Slowgo, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device after a longer period of time can come with a bit of a learning curve as you adjust to the changes in the features and usage. The health metrics have mostly been transitioned in to wearable devices we have available as this allows for continuous health tracking, more accurate measurements, and allows for passive tracking for sleep patterns and more. We have shared a link to an article to help you with the redesigned S Pen features to help you integrate them in to your usage. We have also provided a link to the complete manual for your device to help you discover all of the amazing capabilities of your new device, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
worse feature
on November 24, 2025
Posted by: Anonymous
worse mobile I've ever seen, s pen bluetooth feature was remove, and now I've notice that bluetooth selfie stick also not working on this phone
Response from Samsung USBy R&R Team, November 24, 2025
Hey there Alamin, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when the features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to an article to help you with Bluetooth connection for additional accessories you may have and want to use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
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Written by a customer while visiting Samsung US
Posted by: Heena
from Seattle
Expertise:Intermediate
Verified Purchase:Yes
Battery discharge very fast and charging take lot of time
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, December 1, 2025
Hey Heena, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every day. This intelligent battery should maximize automatically after a period of usage, and adjusting to your consumption habits. If this is not your experience, we have provided links to a few troubleshooting guides to help you maximize the battery life. We have also provided a link to the Samsung Support Team to assist you if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
A Game Changer In My Daily Routine
on December 7, 2025
Posted by: Setrakusra
[This review was collected as part of a promotion.] Switching to the Galaxy S25 Ultra has genuinely elevated my day-to-day life more than I expected. The first thing I noticed was the incredible display—bright, smooth, and easy on the eyes—which makes everything from checking emails to watching videos feel more enjoyable. The improved battery life has been a huge relief as well; I can get through a full day of work, errands, and streaming without worrying about finding a charger.
The new camera system has probably made the biggest impact. I’ve found myself taking more photos and videos because it captures moments so effortlessly, even in tricky lighting. It’s become my go-to device for everything—from quick snapshots to more polished shots for social media.
Performance-wise, it’s fast, responsive, and handles multitasking like a champ. Whether I’m navigating between apps or using productivity tools for work, the S25 Ultra keeps everything running smoothly. Even small things—like the improved S-Pen features and smarter AI tools—have made staying organized and getting things done feel easier and more intuitive.
Overall, the Galaxy S25 Ultra hasn’t just been an upgrade; it’s streamlined my routine, boosted my productivity, and made everyday tasks more enjoyable. Highly recommended.
Value
5
Written by a customer while visiting Samsung US