Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,650 Reviews)
Rating breakdown 19,650 reviews
5 Stars
16,934
4 Stars
2,121
3 Stars
355
2 Stars
111
1 Star
129
85%of customers recommend this product.
(
794 out of
929)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
Terrible Voicemail.
on November 12, 2025
Posted by: Donald0331
I cannot stand the voice mail. It takes you 10 minutes to listen to your voice mails. It reads off times and data, AND spells out the phone number AND tells you how long the message. All of which you will know if you could just listen to your voice mail without a 10 minute prompt.
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the trade-in
on December 13, 2025
Posted by: Tleezy79
[This review was collected as part of a promotion.] I was hesitate to trade in my S22 Ultra for the the S25 ultra. But due to the sale and trade in offer I couldn't refuse. I am very glad as the phone does everything the S22 could but better, faster, and more crisp.
The galaxy Ai is something I use many times a day. Any question that comes to my mind I just hold my side button and ask. They say the most successful people will be the ones who use AI the best.
Overall very pleased with the S25 Ultra and look forward to any future updates. It is a very capable phone.
The galaxy Ai is something I use many times a day. Any question that comes to my mind I just hold my side button and ask. They say the most successful people will be the ones who use AI the best.
Overall very pleased with the S25 Ultra and look forward to any future updates. It is a very capable phone.
Value
5
Written by a customer while visiting Samsung US
Posted by: A N B
Expertise:Intermediate
Verified Purchase:Yes
I have had no issues with my phone. The only downside is most of the samsung apps cannot be Uninstalled, and the fact that the stylus is considered an accessory and as a result does not come with a warrenty.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on October 23, 2025
Posted by: Teacher
[This review was collected as part of a promotion.] The features are great. But it would have been greater if the S Pen could take pictures like in the S 23 Ultra
Value
4
Response from Samsung USBy R&R Team, October 27, 2025
Hey Teacher, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with your device. We have provided a link to the full manual for your device to help you with the hand gestures and voice commands that are available to help you control your camera from afar. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Display!
on February 7, 2025
Posted by: S25U4Life
[This review was collected as part of a promotion.] I absolutely love this phone, it is super fast, the battery lasts for days, and the improved form factor makes it feel more premium. Samsung you have done it again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
More of the same.
on February 8, 2025
Posted by: HonestAbe
[This review was collected as part of a promotion.] It is fast. But so was the s24 ultra. It is more square than the s24 ultra. It has less non AI features. If you already have a last year model. Don't even bother. Nothing revolutionary or new of merit. Suuuuure it has a barely noticeable larger screen. But other that and AI gimmicks. It's the same old rehashed design.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hello HonestAbe, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra. We understand how important it is to you to feel that you have made a good and worthwhile investment in your new device. We have shared a link to the full device manual to help you with the settings to align to your preferences, and discover the full capabilities and updates. We also recommend checking out some of the amazing videos we have that highlight the enhanced features and fun ways you can use your device. Lastly, we have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great AI phone
on March 5, 2025
Posted by: DDARRY
[This review was collected as part of a promotion.] Great advancement on AI feature compared to previous model. Simply amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No bluetooth for the S PEN
on March 20, 2025
Posted by: Otis
from Minneapolis, MN
Expertise:Intermediate
Why on earth would Samsung remove the bluetooth for the S Pen? Trying to save a few dollars? The phone is already crazy expensive. Now the S Pen is basically a useless piece of garbage.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Hey there Otis, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the accessories or overall functionality of your new device can take time to adjust and integrate the new features in to your usage. We have provided a link to an article to help you with the redesigned features of the S Pen. This will help you easily use S Pen related features such as AI Select, Translate, and Magnify to help you utilize your phone and multitask throughout the day. Plus, additional S Pen settings can be customized depending on how you’d like to use the S Pen. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can use with your device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US