Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,651 Reviews)
Rating breakdown 19,651 reviews
5 Stars
16,935
4 Stars
2,121
3 Stars
355
2 Stars
111
1 Star
129
85%of customers recommend this product.
(
795 out of
930)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
My Forever Phone
on October 8, 2025
Posted by: Ebonyblue
[This review was collected as part of a promotion.] If I could keep this phone forever, I would!! The system operates clean and quick with no lagging. All applications are easy to access, use, and many are free. I love the updates as they enhance my device in a major way everytime as well as keep all functionality ahead of the game. The clarity of the images are crystal clear and precise with a variety of editing options. Lastly, the storage on my Samsung is unmatched. I will always be a Samsung girlie 😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with a few flaws
on October 26, 2025
Posted by: The Photographer
Expertise:Expert
I Have had a Verizon s25 ultra 512 gb for 3 months now.It is impressively fast the whole phone is top notch other than the cameras struggle at night in some lighting and with bad lens flares.I hope the upcoming Ultra flagship has bigger zoom camera sensors and also gets the lens flare and low light photo issues fixed.I also hope they release a software update to fix the lens flare and the low light issues for the s25 ultra.Other than That it is definitely the best phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Pros & Cons
on November 30, 2025
Posted by: AChhikara
[This review was collected as part of a promotion.] Of course it being a flagship tier 1 device one would expect a great screen, great battery life and blazing fast performance. However I moved from Google Pixel9 Pro XL and frankly expected the move to be smoother than it was. Both devices are part of the Android ecosystem but it wasn't the case.
The AI capabilities of Google pixel were better in my opinion. The voice recording and transcription was also better on the Pixel. I could never find a good use of the S-Pen or stylus.
Overall if you are looking to be seen posh, move to a Samsung device otherwise your Pixel device is just fine especially with a S26 just around the corner.
Value
3
Response from Samsung USBy R&R Team, December 1, 2025
Hello AChhikara, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know that changing manufacturers can come with a bit of a learning curve as you discover the full capabilities, and best align the settings to your preferences. We have provided a link to the complete manual to help you with the different options available on your device. We have also shared a link to an article to help you with the S Pen features available for use on your device. We have lastly, provided a link to the Samsung Support Team to help you with the voice recording and transcription if you believe this feature is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra
on November 30, 2025
Posted by: SH75KH
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerful flagship phone with an amazing display, fast performance, and a very good camera system. Battery life is solid and the build quality is premium. However, it is large, expensive, and not a huge upgrade from the previous Ultra models. Overall, it’s an excellent phone for heavy users who want top performance and features.
Value
4
Written by a customer while visiting Samsung US
Posted by: Anderson
Verified Purchase:Yes
The best phone ever is faster and the charge is very stronger
Written by a customer while visiting Samsung US
Customer Rating
1
Another failure.
on June 15, 2025
Posted by: PianoMan
Expertise:Intermediate
The reason I started purchasing Samsung products was because they WERE a highly innovative manufacturer that offered unique concepts, amazing quality, and packed so many features into their flagship phones it was impossible to get bored..
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, June 16, 2025
Hey PianoMan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that updates to the device and overall functionality can cause frustration as you adjust your usage to the updated features. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full device manual to help you discover and align all of the amazing features in to your usage. We have also provided a link to the Samsung Support Team if you are interested in exploring digital cloud based storage expansion that has the added benefit of access to your media in across all of the devices in your ecosystem. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Crazy fast
on February 11, 2025
Posted by: Coachdana530
[This review was collected as part of a promotion.] I upgraded from an S22 ultra and everything about the phone feels blazingly fast the seamless action across apps and devices with my other Samsung devices including my watch, buds, sound bar and TV is amazing. Can't say I'm overly impressed with their new Now Brief, it's nice, but not ground shaking, in fact don't really use it. However the AI, such as auto transcribe is amazing....so saying it has crashed twice in a week doing nothing more than reading +on two different apps)... It started right back up, but no way to give 5 stars when that happened.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A great addition to my Galaxy family.
on March 1, 2025
Posted by: 88raygen
[This review was collected as part of a promotion.] The Galaxy S25 Ultra will give you a seamless experience with its lightning-fast app transitions. This powerhouse of a phone deserves all five stars for its smooth, efficient multitasking capabilities. Whether you're switching between heavy-duty gaming or streaming videos, it performs flawlessly.
Truly a top-tier device!
Truly a top-tier device!
Value
5
Written by a customer while visiting Samsung US