Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,650 Reviews)
Rating breakdown 19,650 reviews
5 Stars
16,934
4 Stars
2,121
3 Stars
355
2 Stars
111
1 Star
129
85%of customers recommend this product.
(
794 out of
929)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Incredible
on December 7, 2025
Posted by: Drjones89
[This review was collected as part of a promotion.] So far im pretty impressed with this phone. We havent upgraded in over 4 years, so this has been an amazing improvement. I use it mainly for aocial media and pixtures.
I'm a pretty big sceptic of ai. But this Galaxy AI has me turning the corner. It's been so helpful with some of my everyday tasks.
I'm a pretty big sceptic of ai. But this Galaxy AI has me turning the corner. It's been so helpful with some of my everyday tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love all the AI features
on December 7, 2025
Posted by: Toad32
[This review was collected as part of a promotion.] The Galaxy AI is very helpful for figuring things out quickly. I use this phone for work & the Galaxy AI part is helpful for figuring out measurements for cabinets & furniture. I use this phone for YouTube as well to learn new things for my job. I really like this phone & the long battery life &snappy response.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!!!
on December 7, 2025
Posted by: Nickthegreek
[This review was collected as part of a promotion.] This phone is the bees knees. Best phone ever had!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Luving my phone
on December 7, 2025
Posted by: Luvtwoluv
[This review was collected as part of a promotion.] Love everything about this phone but the camera. Not as expects. All these megapixels but still blurry on zoom
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade
on December 7, 2025
Posted by: Calanne
[This review was collected as part of a promotion.] Absolutely love this new phone! Fits great in my hand. Battery life is fantastic so far. Really like the AI feature...still learning how I can use it to my advantage. I was really torn between this or the flip 7 and so glad I got the Ultra. Screen is by far better and the camera blows all other devices away. Hopefully this one lasts as long as my S20 did!
Value
5
Written by a customer while visiting Samsung US
Posted by: Joey
from Ohio
Expertise:Expert
Verified Purchase:Yes
Great performance and accessibility! Amazing camera! Lives up to every bit of the hype!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi there Joey, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the use of your new device, and finding so many enhanced features you love using every day. We have provided a link to the complete manual for your device to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Worth the update!
on December 9, 2025
Posted by: Karpington
[This review was collected as part of a promotion.] I was coming from using a galaxy S10 phone to a new S25 ultra! Oh my goodness what an upgrade! The design, the power, the efficiency! The Galaxy AI is amazing and definitely is putting in work behind the scenes and when I do to other tasks as well. I love it!
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi Karpington, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the upgrade to your new device, and that you are finding the usage of Galaxy AI so great for streamlining so many daily tasks in your life. Please, reach out to us again in the future with questions or additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
Terrible service compared to old phone.
on December 11, 2025
Posted by: FFWP
Expertise:Intermediate
The camera is the best thing about the phone. Other than that it has terrible service. Its half of what my old phone was .. I constantly have to run a cell booster in places where I had 4g with 3 or 4 bars before. It will show you that you have 4g and 1 bar.. but good luck calling or texting out.. it doesnt even let ya try to call out. I wish I had my old phone back.. I should have bought a good camera instead.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, December 11, 2025
Hello FFWP, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how important the reliable connection of your device to your carrier is to you for your phone calls, messages, and other tasks. We have provided links to a few troubleshooting guides to assist you with the connection. We have also shared a link to the Samsung Support Team if you continue to experience this frustration with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
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Written by a customer while visiting Samsung US