Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,941 Reviews)
Rating breakdown 19,941 reviews
5 Stars
17,136
4 Stars
2,156
3 Stars
382
2 Stars
120
1 Star
147
86%of customers recommend this product.
(
977 out of
1,142)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
This battery though
on September 15, 2025
Posted by: NiceTee
[This review was collected as part of a promotion.] Probably the worst battery life of any phone I have ever had. I am familiar having been a phone tech, so I know how to optimize.
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hi there NiceTee, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the lasting battery life of your device is to you every day. The device is designed to optimize automatically after a short period of usage and adjusting to your consumption habits. We have provided a few links to articles to help you maximize the battery life if this is not your experience. We have also provided links to the Samsung Support Team and warranty information for your device if this frustration continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 15, 2025
Posted by: Snowmaker2
[This review was collected as part of a promotion.] We use this phone for social media and videos and it has great picture quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on September 15, 2025
Posted by: Krayzie7
[This review was collected as part of a promotion.] The S25 Ultra has been a great device, it has kept up with everything that has been thrown at it, my only complaint is the down grade of the Spen, a week after upgrading I needed the blue tooth feature to take pics with my family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 15, 2025
Posted by: AllyeYaya22
[This review was collected as part of a promotion.] I have been buying samsung phones for years. My favorite is the pen 🖊 feature Galaxy Android for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI makes my phone experience smarter
on September 15, 2025
Posted by: Jjperex50
[This review was collected as part of a promotion.] I have been using Galaxy AI on my Samsung device every day and it truly improves my routine. The translation and writing tools help me a lot with work and studies, while the AI suggestions make streaming and social media more enjoyable. I also use it for gaming and sports apps, and the performance is smooth and reliable. Galaxy AI feels like a personal assistant that makes everything faster and easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Literally, the best phone currently available !
on September 15, 2025
Posted by: S25ultramega
[This review was collected as part of a promotion.] Love the phone and the integration of Galaxy AI! Every feature on this phone is user friendly and intuitive!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Unlocked S25 Ultra
on September 15, 2025
Posted by: DavidT
[This review was collected as part of a promotion.] I'm thoroughly impressed with this phone. I think right off the bat is the size of the display and how much faster the phone seems then my S21 Ultra. I went all the way and went for the 2 TB storage since I have literally thousands of photos as well as many videos that I've shot. That takes us to the camera. I was still figuring out and utilizing the wide range of features on my S21 Ultra and I'm glad to see that, so far, those features are present and accessed in the same manner with my S25 Ultra. The A.I. capabilities are impressive and I'm only being to explore them after having used a different chatbot up until now. Keep up the great work Samsung! I'm sold on your phones!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra
on September 15, 2025
Posted by: LisaLM
[This review was collected as part of a promotion.] Battery is subpar. Also randomly says there is water in the charging port when this is not possible. This seems to be an s25 issue as it also happens to my daughter's s25 basic model. Switched from s23 ultra with no noticeable improvement in features (and the loss of a few)
Value
4
Written by a customer while visiting Samsung US