Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,618 Reviews)
Rating breakdown 19,618 reviews
5 Stars
16,906
4 Stars
2,119
3 Stars
355
2 Stars
110
1 Star
128
85%of customers recommend this product.
(
771 out of
905)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Posted by: Sosidity
from Cleveland, Ohio
Expertise:Expert
Verified Purchase:Yes
Beautiful phone, but I returned it. The picture quality of my S22 Ultra is so much better, the S25 Ultra pictures were blurry, off color and just not attractive at all. I also don't want to live without my bluetooth S-pen. I can't believe they removed the ability to take pictures and video with the pen. For those reasons, I will be searching for an S23 because the pictures are similar and the S-Pen still works the same.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, September 24, 2025
Hello there Sosidity, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations, or operating as intended. We have some great articles to help troubleshoot the camera quality and blurry photos you mention with your device, and have provided them below. We have also shared a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with your camera on your device. Lastly, we have shared a link to the Samsung Support Team to offer assistance with any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the clarity
on September 23, 2025
Posted by: Dsky25
[This review was collected as part of a promotion.] I use my phone for several things these days: pictures, video, watching movies, playing games, texting. The pictures are definitely clearer than any other phone I've used (including other Samsung Galaxy ones), the colors seem a bit brighter. The clarity of this phone is incredible. The volume on this phone doesn't need turned up very high on it, either, as just about every word is clearly heard.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing phone
on September 24, 2025
Posted by: Scorpion4ever
[This review was collected as part of a promotion.] This phone is so premium. Amazing cameras, S-pen, fast, unbelievable screen. The software part is 10 years ahead! The AI is fantastic; I use it for translations, correcting my grammar, and to make my photos even better. Amazing phone.
Value
5
Response from Samsung USBy R&R Team, September 26, 2025
Hi there Scorpion4ever, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are thrilled with the features, quality, and usage of your device. We love that you are finding uses for Galaxy AI including translation, and assistance with grammar. We hope you'll reach out to us again any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 24, 2025
Posted by: Funtimes
[This review was collected as part of a promotion.] Love the camera on this phone. Really enjoy the size of phone. Really like how easy the phone is to use.
Value
5
Response from Samsung USBy R&R Team, September 24, 2025
Hi there Funtimes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying the design and features of your phone, and capturing amazing photos and videos with your camera. We have provided a link to the complete manual for your device to assist you with additional features like Galaxy AI, and to the Samsung Support Team to offer assistance if any questions come up during usage. We appreciat eyou being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Calendar Feature Repeat Option
on September 25, 2025
Posted by: ImJustLydia
from Los Alamitos, CA
Expertise:Intermediate
The Samsung S25 Ultra is a convenient for all my needs except for one feature. On calendar, I'd like to add my payday dates on calendar but I do not have the option to repeat twice a month or approximately. I'd like to see that feature added once again. It used to have it in past models. It's missing on my current model.
I would recommend this to a friend!
Features
2
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 25, 2025
Hi there ImJustLydia, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important being able to keep track of important dates and information are to you every day. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you best align the settings of your device to your needs and preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone
on September 25, 2025
Posted by: AyeRose
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is an excellent phone. The size is perfect to use with one hand but large enough to have great details on pictures or social media.
The camera is phenomenal. It takes amazing pictures and is very easy to use. The only downside is the loss of the S pen acting as a remote camera clicker.
The sound quality is also great, both as a speaker and a phone.
Overall, I highly recommend.
The camera is phenomenal. It takes amazing pictures and is very easy to use. The only downside is the loss of the S pen acting as a remote camera clicker.
The sound quality is also great, both as a speaker and a phone.
Overall, I highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Well worth it
on September 25, 2025
Posted by: JMoonE
[This review was collected as part of a promotion.] I've had the device for at least 6 months and still have not used all it has to offer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on September 25, 2025
Posted by: StacysGalaxy
[This review was collected as part of a promotion.] I love my Galaxy S25 Ultra, this is the best phone I've ever had. The cameras are amazing. The Galaxy AI is such a great help, and the S pen can do so much I never thought something so small could be so powerful! I love Gemini she helps me so much. The quality of this phone is unmatched, It has so much storage it's crazy. The battery life is great I've went 2 days without charging it before I had to plug it in. There are so many helpful built in features that are great. The volume of the speakers and the sound quality is so great. I don't need a Bluetooth speaker to listen to my music I can just turn it up and go. I have a bad habit of forgetting to close or clear tabs, that usually makes other phones slow down, not my Galaxy S25 Ultra, it will keep up with me like no other. Theres so much more I love about this phone I cant even think about them all. Top tier totally recommed 20 out of 10! Way more than 5 Stars!
Value
5
Response from Samsung USBy R&R Team, September 25, 2025
Hello StacysGalaxy, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are loving the enhanced features, and usage of your new phone. We have provided a link to the Samsung Support Team for your convenience. They can offer you assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US