Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(8,126 Reviews)
Open Ratings Snapshot
Rating breakdown 8,126 reviews
5 Stars
6,940
4 Stars
949
3 Stars
137
2 Stars
51
1 Star
49
77%of customers recommend this product. 
(
217 out of 282
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3 out of 5
3
FEEDBACK
on May 23, 2025
Posted by: Luis
Verified Purchase:Yes
Battery life/capacity of the unit should have been increased with this model. It is only still 5000mah. Add to unit the 1UI7 update which drains batteries faster.
Response from Samsung USBy R&R Team, May 27, 2025
Hey Luis, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the all day battery life of your device is to you for a range of tasks. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Samsung device
on May 26, 2025
Posted by: Car Guy
from Fort Worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
Great all around phone with the benefit of the stylus! Excellent service reception and battery life.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Car Guy, we are grateful for your feedback on the Samsung Galaxy S25 Ultra. We love hearing that you are finding it to be such a great device and finding the S Pen to be a useful accessory for your usage. We have provided a link to the Samsung Support Team to offer assistance with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra 512GB unlocked
on May 26, 2025
Posted by: RG3rd
Verified Purchase:Yes
Great phone sobfar. Still learning the bells and whistles.
Response from Samsung USBy R&R Team, May 27, 2025
Hi RG3rd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so initally pleased with your new phone. We have provided links to the full device manual to help you with the features and exploration of your device. We have also shared a link to the Samsung Support Team if any questions come up during your usage of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pencil doesn't work well
on May 27, 2025
Posted by: Wendy
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
The pencil not much works, it comes out on its own and often does not grab it.The cell phone screen is very rare.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hey Wendy, thank youf or your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if the S Pen of your device is not staying inside the device as intended. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My experience with the S25 ultra.
on May 29, 2025
Posted by: Sean
Verified Purchase:Yes
My current experience with the S25 Ultra is currently the same besides the S pen not having the Bluetooth features from the S23 Ultra which I upgraded from. Overall it's a great experience the battery charges very fast, the camera is pretty decent I mean I don't really see any changes but it could use improvements, Galaxy AI as well as Gemini are great additions and people are starting to think that Samsung needs to replace Bixby with another or an upgraded AI phone assistant. Just overall and well-rounded phone not too many changes but then in the last few years to the hardware. The software it's definitely improving and getting better and better over time.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features and fast
on May 30, 2025
Posted by: 09051123
[This review was collected as part of a promotion.] Before this phone I had never used AI. After trying it was easy and accurate when using. I especially like capturing photos of my fossils and rare rocks. It gives me excellent results. Actually it's great for all photos. Using this helps perfectly with my medical problem lists to better understand their meanings.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
App screen vertical scroll..WHY?
on May 30, 2025
Posted by: Luke
from Texas
Expertise:Expert
Verified Purchase:Yes
All good so far but..BRING BACK HORIZONTAL APP PAGE SCROLLING!!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Speak
on June 1, 2025
Posted by: Speak
Verified Purchase:Yes
When they call me, my phone's speaker sounds very bad.
Response from Samsung USBy R&R Team, June 2, 2025
Hey Speak, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone calls are to you every day, and we would love to help you resolve this frustration. We have provided a link to a troubleshooting guide to assist you with the speaker of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Written by a customer while visiting Samsung US
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