Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,107 Reviews)
Rating breakdown 8,107 reviews
5 Stars
6,922
4 Stars
948
3 Stars
137
2 Stars
51
1 Star
49
77%of customers recommend this product.
(
217 out of
282)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Great phone with tons of improvements
on March 28, 2025
Posted by: potus1981
[This review was collected as part of a promotion.] The Samsung S25 Ultra is an exceptional smartphone with all the latest features, delivering top-tier performance. It runs smoothly, offering a seamless experience, especially when paired with other Samsung devices. The display is stunning, the camera is outstanding, and the overall functionality is flawless. A perfect choice for Samsung enthusiasts!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great phone until it stopped charging with cable
on March 28, 2025
Posted by: MattyG
[This review was collected as part of a promotion.] Dont get me wrong, the S25 Ultra is a great phone. Out of the box it was seamless transition from S24 Ultra to S25 Ultra. Smart Switch moved everything over without issue, it got kinda warm during the transition, but nothing too concerning. Fast forward 3 days when the phone stopped charging via the cable. I am still able to charge wirelessly - which will save me until i get a replacement, which Samsung doesnt want me to talk about here.
Just beware of your charging ports :D
Just beware of your charging ports :D
Value
2
Response from Samsung USBy R&R Team, March 31, 2025
Hi there MattyG, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you were so initally pleased with the usage and features of your new phone. We would love to help you troubleshoot the charging of your device, and we have provided a link to a troubleshooting guide for your convenience. We have also provided a link to the Samsung Support Team to help you if this experience continues and you are ready to look in to repair options. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Written by a customer while visiting Samsung US
Customer Rating
5
The King of Smartphones!
on March 29, 2025
Posted by: 3Phounmeister3
[This review was collected as part of a promotion.] I don't know where to even start with this beast of a phone. Upgrading from my s22Ultra, I'm thoroughly impressed by One UI 7 and how smooth this phone runs. It can play games with a combination of high frame rate and graphics turned all the way up. It can take buttery smooth videos at 8k and the LOG recording ups the game that much more. To be able to color grade it straight on my phone with a press of a button is magical. The Audio Eraser feature was something I played around with for hours. It was fun recording some cover songs with my acoustic guitar and being able to isolate my voice and the background. The now brief has been helpful to start the day, telling me how the weather is going to be and what's on the calendar for the day. Being able to use my assistant to add stuff to my calendar or text someone quickly has saved me so much time. The seamless actions across different apps using voice assistant is something you won't get anywhere else right now. The best phone overall just got that much better! Thanks Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the S25
on April 1, 2025
Posted by: Banksy
[This review was collected as part of a promotion.] There's a ton of features this logins had that just now my mind.
Audio recording and editing, ivory editing, and Ai are just a few.
Audio recording and editing, ivory editing, and Ai are just a few.
The battery has been great as well. I don't find it needs to charge as frequently, in general.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i have ever owned!
on April 3, 2025
Posted by: Whittywhit
[This review was collected as part of a promotion.] Let me tell you this phone is AMAZING! the AI feature makes searching things so easily! Say a friend posts a picture and there is an item in the background I like I simply use my Google assistant circle the item and boom right away I can order
completely seamless no losing my spot in the previous app. I love starting and ending my day with the now brief feature. It tells me all about the weather what's on my calendar for the next day. And one feature that made me so happy was the audio eraser. I am able to take old videos of my children at the park where you could barely hear what there were saying, adjust all the background sounds and I can clearly hear what they are saying! I highly recommend thus phone!
completely seamless no losing my spot in the previous app. I love starting and ending my day with the now brief feature. It tells me all about the weather what's on my calendar for the next day. And one feature that made me so happy was the audio eraser. I am able to take old videos of my children at the park where you could barely hear what there were saying, adjust all the background sounds and I can clearly hear what they are saying! I highly recommend thus phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT...(est?).. PHONE?
on April 6, 2025
Posted by: Bolee369
[This review was collected as part of a promotion.] I have just gotten this phone. I have been so very excited about. The first thoughts and feelings are just as expected. Great job Samsung for not letting me down once again. SET UP IS SO EASY WITH SAMSUNG SWITCH? IF THERE ARE ANY OTHER phones that have this many USEFUL features I would like to see them.There's no app or feature I need thet it doesn't have.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Bolee369, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the inital ease of setup and data transfer with your device. We have provided a link to the full device manual to help you discover the full capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
best device in the world anyone could ever have!
on April 10, 2025
Posted by: Sassyzservicez
from Portland Oregon
Expertise:Expert
I got this phone literally about 1 week ago, and it's amazing, truly amazing. There's so so much you can do with this phone. It's like having a computer in your hand at your fingertips at all times as well as any other device you've ever needed before. It's the most amazing device I've ever ever experienced and hands down the best phone I've ever had. Ever I give this 5 stars over and over again!! Thank you Samsung Galaxy S25 Ultra 256gig I love u sooo much !!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 16, 2025
Hi Sassyzservicez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this phone to be so truly amazing every day for a range of tasks. We love that you are finding such a range of uses and that it feels like a computer you can carry in your pocket. Please, reach out to us again in the future if you have questions, or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Just Good
on April 12, 2025
Posted by: jos2929
from New York
Expertise:Expert
I've been having some issues with the phone, sometimes it just freezes and restarts by itself also some occasional stutters.
Also the phone has an annoying rattling noise coming from the SPen every time the phone vibrates which is unacceptable for what the device costs.
Definitely not worth the update if you have an S24 Ultra.
Also the phone has an annoying rattling noise coming from the SPen every time the phone vibrates which is unacceptable for what the device costs.
Definitely not worth the update if you have an S24 Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, April 14, 2025
Hey Jos2929, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing with their device. We have provided a linkt o an article to help you with the freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to offer assistance with the security of the S Pen, and the freezing, if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
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Written by a customer while visiting Samsung US