Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,806 Reviews)
Rating breakdown 19,806 reviews
5 Stars
17,055
4 Stars
2,143
3 Stars
368
2 Stars
111
1 Star
129
86%of customers recommend this product.
(
923 out of
1,068)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
It's an ok device.
on August 3, 2025
Posted by: vzwakenberg
[This review was collected as part of a promotion.] Was dealing with this constantly freezing closing and reopening.
Value
3
Response from Samsung USBy R&R Team, August 4, 2025
Hi there Vzwakenberg, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended. We have provided a link to a troubleshooting guide to help you resolve the freezing you mention at your convenience. We have also shared a link to the Samsung Support Team to offer assistance if this experience continues, or you have additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The apps are much better on Samsung
on August 3, 2025
Posted by: Glenne
[This review was collected as part of a promotion.] Had a different phone 3 years. So GLAD I'm back much better much easier to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung, I will never change it
on August 3, 2025
Posted by: OmarHn054
[This review was collected as part of a promotion.] Amazing phone for perfect photos and videos 👌 fast, perfect for playing my favorite games and its features allow me to make everything easier when I need technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 3, 2025
Posted by: Yeahimxo
[This review was collected as part of a promotion.] Such a great phone. I like the AI feature. I will always use galaxy products. Nothing comes close to how galaxy works. Galaxy has always been my favorite line of phones. I remember the first galaxy phones & ive been in love with them since. I wont ever switch to a different phone series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thank you Galaxy!
on August 3, 2025
Posted by: Charmd88
[This review was collected as part of a promotion.] Galaxy AI is amazing and that's truly help me get my life in order. I've started my podcast and I've been successful thus far thanks so much samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far, so good
on August 3, 2025
Posted by: NotLove
[This review was collected as part of a promotion.] This phone is pretty good for the most part. Galaxy AI is helpful when searching for things, including from videos and photographs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best Overall
on August 3, 2025
Posted by: codemonkey
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is, in my opinion, the best Android phone on the market. Samsung's continued use of the latest Snapdragon processor ensures top-tier performance, and the camera system is incredibly powerful, capturing stunning photos with ease. I'm also pleased to see Samsung getting faster with their software updates, ensuring users are not left behind. The integration of core Android features is strong, though it's a letdown that they omit some of the more advanced capabilities of Android releases like the ability to run Linux from Android 15 and 16.
One of my biggest gripes is with Samsung's aesthetic choices. The built-in color schemes feel uninspired and sometimes just gross. While Good Lock offers some customization, its complexity makes it too cumbersome to be a practical solution. I would love to see a simple, built-in color picker for theme and app icons to allow for a more personalized experience without needing a separate, convoluted app.
On the other hand, Galaxy AI is genuinely useful. Features like real-time translation and advanced photo editing are not just gimmicks; they are tools that I find myself using regularly, making everyday tasks smoother and more efficient. The intelligent features add a real layer of convenience and power to the device that other phones simply can't match. Despite the minor software quibbles, the S25 Ultra is a powerhouse that sets the standard for the Android ecosystem.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Try my luck
on August 3, 2025
Posted by: Doogie
[This review was collected as part of a promotion.] Trying to win a great phone. I love Samsung products.
Value
5
Written by a customer while visiting Samsung US