Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,031 Reviews)
Rating breakdown 8,031 reviews
5 Stars
6,853
4 Stars
941
3 Stars
137
2 Stars
51
1 Star
49
77%of customers recommend this product.
(
217 out of
282)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
How is the camera worse?
on March 11, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Before I get to the bad, the phone performance overall has been good. The day to day use is fast, the screen is easy to read outdoors in bright light, and the battery life has been good.
The things Im disappointed by. Fast charging is not very fast compared to other phones, and they opted to not use the latest available battery tech which could have given us more capacity or a thinner phone. I'm guessing the thinner variant coming out later will have this battery.
The design is ok, the s25 plus is nicer to hold but this does have a premium feel. I don't like the camera lenses that stick up a little allowing for dirt and lint to accumulate underneath over time.
As far as cameras and picture quality, im sorry to say I'm very disappointed. If there is any motion the picture will be blurry, so trying to take pictures of my 2 year old daughter is almost impossible. Outdoors it does a decent job but I feel like the vivid and vibrant pictures that Samsung was known for are now more dull. The portrait photos don't always do a good job separating the main subject from the background.
I understand there is a big focus on video this year but I don't record many videos so I don't have an opinion.
I really hope that the photo experience improves with future updates.
The things Im disappointed by. Fast charging is not very fast compared to other phones, and they opted to not use the latest available battery tech which could have given us more capacity or a thinner phone. I'm guessing the thinner variant coming out later will have this battery.
The design is ok, the s25 plus is nicer to hold but this does have a premium feel. I don't like the camera lenses that stick up a little allowing for dirt and lint to accumulate underneath over time.
As far as cameras and picture quality, im sorry to say I'm very disappointed. If there is any motion the picture will be blurry, so trying to take pictures of my 2 year old daughter is almost impossible. Outdoors it does a decent job but I feel like the vivid and vibrant pictures that Samsung was known for are now more dull. The portrait photos don't always do a good job separating the main subject from the background.
I understand there is a big focus on video this year but I don't record many videos so I don't have an opinion.
I really hope that the photo experience improves with future updates.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hello BrianFlowers, we appreciate you sharing your experience of your Sasmsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the speed and display of your device. We would love to help you with the camera of your device to help you get the best possible photos. We have provided links to a few articles below to help you at your convenience with the camera. We have also shared a link to the Samsung Support Team if this matter continues, or you have any questions as you continue using your new phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Amazing
on March 12, 2025
Posted by: Redz917
[This review was collected as part of a promotion.] Experiencing seamless actions across apps is a hallmark of a well-designed phone. A powerful camera expands the possibilities of mobile photography. The ability to zoom in on distant subjects brings a new perspective to capturing moments. Such features enhance the overall user experience. It's always exciting to see advancements in mobile technology.
The latest features like " Now brief" are truly enhancing the mobile experience. These advancements offer a fresh perspective on how we interact with technology. It's remarkable how seamlessly these improvements integrate into daily use. The innovations are a testament to the dedication of developers. Such progress paves the way for an exciting future in mobile technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My S25 Ultra
on March 12, 2025
Posted by: MzArch08
[This review was collected as part of a promotion.] My number one feature would have to be AI. As a graphic designer these tools have been very handy. I also love the camera. Samsung always have the best camera and I love that.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
No s-pen bluetooth support
on March 12, 2025
Posted by: Jack1son
[This review was collected as part of a promotion.] Traded my s22 ultra in on new model. The new model is lighter, and no rounded screen. I was most disappointed when I learned that the newest model has less features than older models. I believe that Samsung's flagship phone should not have lost features. No Bluetooth support for the s-pen.
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hello there Jack1son, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are hapy to hear that you are pleased with the redesigned hardware of your device and finding the display and slimmer design of your device. We have provided a linkt o an article to help you with the features and capabilities of the redesigned S Pen. We have also shared a link to the full device manual to help you with the hand gestures and voice commands that can be used with your device. We have also shared a link to the Samsung Support Team to help answer any questions that may come up as you continue using your new phone. We appreciate you being a Ssamsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Okay product
on March 13, 2025
Posted by: CentralPA
[This review was collected as part of a promotion.] I upgraded from the S23 Ultra to the S25 Ultra. I absolutely cannot point out a single difference between this new phone and my old one, besides the flat screen. Oh, you will get AI features which you probably would never use.
Value
3
Response from Samsung USBy R&R Team, March 13, 2025
Hello CentralPA, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and we would love to help you have the best possible experience with your device. We understand that changes to the software can take some discovery time and we have some great resources available to help you align the settings to your preferences. We have provided links to the full device manual and the Samsung Support Team. We also have some great tutorial videos and an interactive simulator available online. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Go better year tru years
on March 13, 2025
Posted by: LukasMH
[This review was collected as part of a promotion.] Hi i change my Samsung galaxy s24 ultra for the 25 at firts i think my self is gone be the same,but wrong,the New model is really nice,fast,more power to have coverege in places that most of the People dont have,i start to knowing the AI but so far i love,all my life i used,Samsung, note,ect...wort the change
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A step up from the 23 ultra
on March 13, 2025
Posted by: Bsanders905
[This review was collected as part of a promotion.] The seamless AI integration and much brighter vivid display definitely makes a 25 a great step up as well as the faster processor and the lighter weight that the titanium body frame brings
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market
on March 16, 2025
Posted by: Jealt904
[This review was collected as part of a promotion.] I use my device for everything it has great battery life even when using it. The camera is amazing and one of the main reasons for purchase. Also the seamless actions across apps makes the phone even more user friendly. I'm just learning the ai features but so far so good. In my opinion it's the best phone on the market especially with the newest Qualcomm snapdragon chip which is the best available at the moment.
Value
5
Written by a customer while visiting Samsung US