Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,758 Reviews)
Rating breakdown 19,758 reviews
5 Stars
17,019
4 Stars
2,136
3 Stars
367
2 Stars
110
1 Star
126
87%of customers recommend this product.
(
898 out of
1,038)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
It's an okay phone, but was really rushed.
on July 28, 2025
Posted by: emmycakes13
[This review was collected as part of a promotion.] I have ran into so many issues such as poor connection and constant drops of Mobile Data and GPS. This phone lacks certain things that were present in previous models, customization wise. I just feel as if this product was super rushed on being distributed and could have taken a few more months to notice and resolve bugs in software. Overall it is still a functional and even a good phone, just needed a little more fine tuning.
Value
3
Response from Samsung USBy R&R Team, August 5, 2025
Hey Emmycakes13, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how important your phone is to you, and wanting to feel that you have made a good investment in a device. We have provided links to a few articles to help you troubleshoot the connectivity of your device at your convenience. We have also shared a link to the complete manual to your device to help you align the settings and additional features to your usage. We have lastly, shared a link to the Samsung Support Team if you would prefer individual assistance with you Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on July 28, 2025
Posted by: Wraith
[This review was collected as part of a promotion.] My Galaxy S25 is a great phone. It does what I need and then some. It looks great and many apps available for it. I pair it with my watch it gives added features. I use it all of the time while eorking and home. It has made my life much easier. The AI feature is very helpful. I have used it to summarize documents and help refine documents.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on July 28, 2025
Posted by: Mitchel
[This review was collected as part of a promotion.] I use my galaxy everyday for streaming and watching YouTube. The functions on it are flawless. Im in love with the galaxy Ai option also. I couldn't think of a phone that is better in my opinion. I LOVE GALAXY! Thank you for spectacular phone and accessories.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything on the phone is perfect
on July 28, 2025
Posted by: Bkeith038
[This review was collected as part of a promotion.] The Galaxy AI helps me in my everyday use , its a one stop shopeverything that I do now, helps out tremendously.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone in the world with the best UI
on July 28, 2025
Posted by: Gopals25
[This review was collected as part of a promotion.] Galaxy S25 Ultra is simply the best phone I have ever used, and the galaxy AI makes it unbearable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
By far the ultra is superior
on July 28, 2025
Posted by: Killswitch
[This review was collected as part of a promotion.] The samsung s25 ultra is far superior to any prior phone I have had. The note 10 and note 20 were great. But the s25 ultra adds those features to be the greatest phone I have owned. GEMINI AI is by far better than any of the the other AI apps out there. Galaxy AI is not having any limits put on it and not being restricted from the number of times is can update a photo to my ideas is outstanding.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing from talk to text to this super camera
on July 28, 2025
Posted by: Taco2tom
[This review was collected as part of a promotion.] My Ai on this phone helps with learning things I never thought to look for. It really helps with my job since I have to talk alot,and stay hads free
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on July 28, 2025
Posted by: AveryS
[This review was collected as part of a promotion.] The S25 Ultra so far has been amazing. The screen quality is amazing with the 2k oled making shows or youtube vidoes awesome. The snapdragon 8 elite chip is just perfect i haven't had any lag in any game so far. The 6.9 inch display is amazing and a good size screen. The Galexy AI is so far pretty good, circle to search has been my main feature and I love to use it when I have no idea what it is and combine that with the S pen you can get precise circling. And Now Brief is always so fun to look at everyday and I look forward to seeing it. The s25 ultra has been my favorite phone I've ever gotten.
Value
5
Written by a customer while visiting Samsung US