Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,595 Reviews)
Rating breakdown 19,595 reviews
5 Stars
16,893
4 Stars
2,116
3 Stars
351
2 Stars
109
1 Star
126
85%of customers recommend this product.
(
758 out of
890)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
4
I am a Fan
on July 7, 2025
Posted by: S25UltraOwner225
[This review was collected as part of a promotion.] I primarily use it for browsing the web and for gaming which the phone is phenominal for with the latest chip they've got. However, they keep trying to push me to use the Galaxy AI features that I simply do not care about since they add no value to the phone nor do anything useful for me, so I had to knock a point off for that.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Hardware is 75% upgrade 25% downgrade
on July 8, 2025
Posted by: Galaxyusersince2009
[This review was collected as part of a promotion.] As for the hardware, im not very impressed compared to the last 3 models. Slight upgrades, mostly the screen and computing power. Im extremely disappointed the s-pen no longer has Bluetooth connectivity. That in itself is a huge downgrade and one of the key features thay separated it from other devices.
Software seems to be the primary focus of Samsung these days, and in that aspect they didn't disappoint. The new AI features in the latest operating system is very useful. However, i also have an s23 ultra as a backup phone with the exact same OS, and the speed and smoothness is noticeable, but definitely not a giant leap. There really wasn't much benefit in upgrading from my last phone besides a little boost in camera quality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great features poor connectivity battery issues
on July 8, 2025
Posted by: Highcotton
[This review was collected as part of a promotion.] Samsung S25 Ultra has a lot of great features. The AI works well the integration is excellent. The phones battery life is okay doesn't last all day but gets past 5pm. The connectivity is poor on several levels. Android Auto, hearing aids, audio streaming. Android Auto disconnects while driving says wireless interference, when it disconnects you have to turn the phone and radio off and then back on. Hearing aids lose connection while streaming. Switches from one ear to the other while using for phone calls and music streaming.
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hey Highcotton, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding features you love on your device, and finding the integration of Galaxy AI to be so valuable. We have provided a link to a troubleshooting guide to assist you with the Bluetooth connection of your device. We have also provided links to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed with the Galaxy S25 Ultra – Camera
on July 8, 2025
Posted by: JS2025
[This review was collected as part of a promotion.] I’m very disappointed with my Galaxy S25 Ultra. I’ve experienced persistent issues with the camera that make me seriously wish I could go back to my previous S24 Ultra, which never had these problems.
The main issue is with the autofocus. When I try to change focus while taking photos or videos, the camera lens starts to "jump" or reset. You can even hear the lens moving back and forth as it struggles to focus—often failing completely. As a result, many of my photos and videos come out blurry, and I end up deleting a lot of them.
I contacted Samsung support shortly after getting the phone. While they were friendly and tried to help, they couldn't find a solution. They told me to wait for a software update, which I eventually received—but unfortunately, it didn’t fix the problem.
At this point, I’ve reluctantly adapted to the issue and do my best to avoid triggering the lens jumping. But this is not what I expect from a flagship phone, especially when the S24 Ultra performed so much better in this area.
Samsung, if there’s any way to resolve this or offer additional support, please help.
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hi there JS2025, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to a few articles to help you with additional troubleshooting tips for your camera. We have also shared a link to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive phone.
on July 8, 2025
Posted by: Branwei
[This review was collected as part of a promotion.] Mostly the phone has performed fantastically. I had one issue with the phone dropping/bouncing, the S-pen popping out, and ultimately snapping. The difficulty was that it isn't covered with the extended warranty, and Samsung was out of stock on the time of i cident. Other than that, the phone performance has been great. Battery performance could be a little better for duration of time when extended phone use is needed. But no real complaints.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product was amazing, expected of Samsung
on July 8, 2025
Posted by: Kimchee
[This review was collected as part of a promotion.] I loved using the Galaxy AI feature to ask it to do more difficult tasks other basic AI couldn't.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best to date model
on July 8, 2025
Posted by: Nsl25ultra
[This review was collected as part of a promotion.] I've had all generations since the 21 model, and have seen the progression. The new Samsung S25 Ultra is well worth the upgrade even for those that had the s24 ultra! Galaxy AI in of itself is a huge upgrade, but the faster processor is the subtle flex here! I can count and have fingers left on the times apps have bugged or crashed on me by comparison to previous models. It is more intuitive, and the newer features, though took a minute to get used to, make the day to day easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S25 Ultra!
on July 8, 2025
Posted by: Myraeya
[This review was collected as part of a promotion.] I use my S25 Ultra all day, everyday and it really keeps pace with me and my needs. From the Galaxy AI that provides amazing info and details, to the all-day battery power and the amazing photographs it takes, I'm totally in love!
One tiny pet peeve is that I wish they hadn't removed smart gestures functionality from the S-pen. When I buy a top-tier device with an included pen, I expect it to match the premium quality of the phone. Other than this, the S25 Ultra hits it out of the ballpark!
Value
5
Written by a customer while visiting Samsung US