Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,595 Reviews)
Rating breakdown 19,595 reviews
5 Stars
16,893
4 Stars
2,116
3 Stars
351
2 Stars
109
1 Star
126
85%of customers recommend this product.
(
758 out of
890)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
Nice at First...
on July 6, 2025
Posted by: Lexie
from Ohio
Expertise:Intermediate
I really liked this phone at first, but I have only had it for about 5 months and the camera is already messed up. I haven't dropped it, no water damage, etc. and when I zoom in or out on the camera, it gets distorted and starts making this funny noise. Very disappointing
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hi Lexie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not operating as intended. We have provided links to the Samsung Support Team and the warranty information for your device. Our team of experts can work with you directly to review all options to resolve this matter with the camera of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on July 6, 2025
Posted by: Bakisan
[This review was collected as part of a promotion.] Honestly this phone had been treating me great so far and I have been enjoying the AI in this phone with the camera and speaking with it I get to mess around with my friends using the ai to make funny altering picture and with the Ai speaking to it help explain a lot of things and answers really important questions
Value
5
Written by a customer while visiting Samsung US
Posted by: SayMyName
Expertise:Expert
Verified Purchase:Yes
I'd say the best upgrade for a peron who wants a well deserved upgrade. Everything runs great on this behemoth of a phone. Kinda bummed out on the s pen features but I can still get some functionality I out of it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kali
from WA, USA
Verified Purchase:Yes
Have had the device for a few weeks now - upgrading from an S20 Ultra 5G.
The phone overall is great. Loving the cameras. It could be the case I've chosen this time but the device also feels lighter/has a better distribution of weight? (My wrists are less fatigued during use)
Smooth transfer process with my carrier, smooth setup, and improved features.
Hoping this one lasts me about 5 years as well.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Not better than 24ultra
on July 7, 2025
Posted by: Samsung4skz
[This review was collected as part of a promotion.] I was surprised at how this phone is a downgrade on everything but the weight of the phone. Didn't like the new software update, the camera, how fast it is. I usually use my phone for concerts and traveling and ... my 24 ultra is way better unfortunately. I honestly regret buying this phone.
Value
2
Response from Samsung USBy R&R Team, July 8, 2025
Hello Samsung4skz, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changes to the software and other features, can take time as you adjust to new gestures and settings. We have provided a link to the full device manual to assist you with the settings and features of your device. We have also shared a link to an article to help you with the camera settings to capture the amazing concerts and traveling you are doing. We have also shared a link to the Samsung Support Team if you have questions or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with a few downsides.
on July 7, 2025
Posted by: Jvillan
[This review was collected as part of a promotion.] Love my galaxy device, but I'm disappointed Samsung decided to remove the Bluetooth feature from the stylus. The device runs pretty hot and the battery doesn't last as long as I would like. Cameras are great, I wish the camera bumps weren't as pronounced as it makes the phone thicker when you have a case on it. The Galaxy Ai is fine. I don't really use it unless I'm searching for something. Lastly and less importantly, I wish Samsung offered better colors for carriers, not just the unlocked devices, and please bring back halo/prism colors those were so nice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Solid performance with smart Galaxy AI features
on July 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I've been using my Samsung Galaxy device daily for a mix of work and play, and it's been great overall. Streaming movies is smooth with a vibrant display and clear sound, and the performance during gaming is impressive with barely any lag. What stands out is the new Galaxy AI – it helps summarize documents, translate messages instantly, and even organize my notes. It's like having a smart assistant built in! Battery life is decent, and the camera is excellent for quick work snapshots or personal use. My only reason for giving 4 stars instead of 5 is the occasional software lag during multitasking. Still, it's a strong, reliable device that fits perfectly into my routine.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic device
on July 7, 2025
Posted by: KC1995
[This review was collected as part of a promotion.] Other than the charge port failing after about 5 months of owning the device and using it every day, the phone itself is fantastic. It does everything I need it to. I listen to a lot of music and the seamless Bluetooth connectivity from the phone to whatever speaker I want to use, be it a large outdoor speaker or a headset is amazing. I also like to take a lot of pictures, and the cameras make taking the best shot of whatever I'm taking a photo of pretty awesome as well. The fact that my photos come out as crisp as a professional camera is insane. I love my s25 ultra. The only thing I might change about it is the s pen. I ordered the titanium black so everything about the phone was black but I was a little disappointed when the s pen I received was white. However I hardly use the s pen so its not really that big a deal.
Value
4
Written by a customer while visiting Samsung US